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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great! Excellent customer service received by service advisor. I was not happy about having to pay almost $300 for a new battery for a car that is barely 2 years old.
Business response:
Thank you for your wonderful feedback about the excellent customer service you received from our service advisor. We genuinely appreciate you taking the time to share your positive experience with our team. We understand your concern about the unexpected battery replacement cost for your relatively new vehicle, and we appreciate your understanding that even newer cars can sometimes require maintenance due to various factors. Your recognition of our team's commitment to providing outstanding service means everything to us, an... read more
Friendly, tel me detail service but little bit longtime.
Business response:
Thank you for sharing your experience with us. We appreciate that you found our team friendly and valued the detailed service information we provided. We understand that the service time was longer than expected, and we recognize how important your time is. Your feedback helps us continue to improve our service process while maintaining the thorough care your vehicle deserves. We're grateful for your business and look forward to serving you again in the future.
Excellent customer service with explanation of the required service, time it will take and offer of transportation home and back
Business response:
We are overjoyed to hear about your positive experience with our service team. Your feedback about the clear explanations of the required service and estimated timeframe shows our commitment to keeping you well-informed throughout the process. We're particularly pleased that our transportation service made your visit more convenient by getting you home and back safely. Your vehicle is in great hands with our team, and we appreciate you taking the time to share your experience with others.
Costumer Service is Great. They really treat you like family, and waiting time for the service on your vehicle is not long, the longest time I had waited at the dealership was 45 minutes.
Business response:
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our team has made you feel like part of the family through exceptional customer service. It means so much to know that we have kept your wait times reasonable. Your feedback about feeling welcomed and valued is exactly what we strive for at Vandergriff Toyota. We truly appreciate your trust in us for your vehicle's service needs and look forward to continuing to provide you with the caring, efficient service you deserve.
This dealership is always good. Been going there for yrs. The only complaint I have is when I got it aligned, they didn't rotate my tires. This last appointment they said all good. Now my maintenance due. So I was a bit frustrated because now I have to take it back for an oil change.
Business response:
Thank you for sharing your experience and we appreciate your loyalty over the years. We truly value customers like you who have trusted us with their vehicle needs for such a long time. We understand your frustration about the tire rotation not being completed during your alignment service and how this has created additional inconvenience for you with scheduling another visit for your oil change. Your feedback helps us ensure that all requested services are completed thoroughly during each appointment. We appreciate your pat... read more
Vandergriff Toyota Service Department is simply THE BEST! They are professional, courteous and knowledgeable of all things Toyota! They are respectful of your time too. The website is great for scheduling!
Business response:
We deeply cherish your wonderful feedback about our service department! It means so much to hear that our team provided you with professional and courteous care while demonstrating their Toyota expertise. We understand how valuable your time is, and we are thrilled that we were able to respect that during your visit. Your kind words about our online scheduling system are also greatly appreciated - we work hard to make the entire experience as convenient as possible for our customers. Thank you for choosing Vandergriff Toyota... read more
Multi-point inspection was completed. I regularly maintenance my vehicle and do any recommendations that are needed or required. Upon arrival home a few things seemed off and it was fixed free of charge. I recommend Vandergriff Toyota of Arlington to anyone needing to have their vehicle inspected and worked on. These service team members are amazing as well as the mechanic going for a ride with me to see what the issue was. Thanks again for a wonderful experience! I always look forward to working with them in the future agai... read more
Business response:
We are absolutely thrilled to hear about your positive experience with our multi-point inspection service. It means so much to us that you trust us with the regular maintenance of your vehicle and follow through on our recommendations. We understand that sometimes issues can arise after service, and we're glad our team was able to address those concerns at no charge to you. Your recognition of our service team members and the mechanic who took the time to ride with you to identify the issue truly warms our hearts. We deeply ... read more
My service rep was great. He got me in and out.
Business response:
Thank you for your wonderful feedback! We are delighted to hear that your service representative provided such excellent assistance and made your visit efficient. It means so much to us when our team members deliver the quick and helpful service you experienced. We truly appreciate you taking the time to share your positive experience, and we look forward to continuing to serve you with the same level of care in the future.
Smooth and great good pricing
Business response:
Thank you for your wonderful feedback about your experience with us. We're delighted to hear that everything went smoothly and that you found our pricing to be excellent. Your satisfaction with the service you received means a great deal to us at Vandergriff Toyota. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 12,542 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.