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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Good. My service Technician by name Luise was excellent.This rating is for Mr Luise.
Business response:
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your service technician provided you with excellent care during your visit. It means so much to us when our team members make a meaningful difference in our customers' experiences. Your kind words about the outstanding service you received truly brighten our day and motivate us to continue delivering the high-quality care that our customers deserve. We appreciate your loyalty and look forward to serving you again in the futu... read more
I appreciate coming in with an appointment and getting out in a timely way while waiting. I do not like the generated telephone response when calling for service. I would prefer simply making the appointment talking with a 'real' person.
Business response:
We are delighted to hear that your scheduled appointment experience went smoothly and that you were able to get in and out efficiently. Your time is valuable, and we work hard to respect that by maintaining timely service when you book ahead. We understand your preference for speaking directly with a team member when scheduling service appointments rather than navigating through automated phone options. Your feedback about wanting more personal connection during the appointment process helps us better understand what matters... read more
Fast & friendly service. Alwas in & out
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your feedback about receiving quick and welcoming assistance means so much to us. We understand how valuable your time is, and we're thrilled that we could provide you with efficient service while maintaining the caring approach you deserve. Thank you for choosing Vandergriff Toyota and for taking the time to share your positive experience.
I'm glad that the recall was completed. I just wish that the first service agent could have checked to see if the recalled part was in Parts before I made a reservation (I told you what it was for) or when I brought the vehicle in and the second service agent again had a chance to check to see if you had the part in before I left.....and had to come back later that day without the work done, because the recalled part wouldn't be in for several days.
Business response:
We strive to improve based on your feedback regarding the recall service process, and we understand your frustration. We appreciate you taking the time to complete the recall work with us and value your patience throughout the process. Your feedback helps us identify opportunities to streamline our service operations and provide a smoother experience for our customers. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
They very helpful, Lonnie his very nice to talk with.
Business response:
Thank you for sharing your positive experience with us! We are delighted to hear that our team provided you with such supportive service during your visit. It's wonderful to know that you found our staff member to be pleasant and easy to work with. Your feedback about the helpful assistance you received means a great deal to us. We truly appreciate customers like you who take the time to recognize excellent service, and we look forward to continuing to serve you for years to come.
Good. Promise on time. Will come back
Business response:
We are grateful for your positive feedback about our timely service delivery. It's wonderful to hear that we kept our promise and met your expectations with your experience. Your trust in returning means everything to our team. We look forward to continuing to provide you with the reliable service you deserve in the future.
Service excellent and fast, I do not waiting more 1 hour 1/2 , also I have coupon to car wash too.
Business response:
Thank you for taking the time to share your experience. We are thrilled to hear that our team provided you with outstanding and efficient service, completing everything within an hour and a half. It's wonderful that you were able to take advantage of the car wash coupon as well. Your satisfaction means everything to us at Vandergriff Toyota, and we appreciate you choosing us for your vehicle's needs. We look forward to serving you again in the future.
Good service. The lady was nice. Everything was good.
Business response:
We are delighted to hear about your positive experience with us! It's wonderful to know that you received excellent service and found our team member to be pleasant and helpful. Your satisfaction with every aspect of your visit means so much to us at Vandergriff Toyota. We truly appreciate you taking the time to share your feedback about your overall experience. Thank you for choosing us for your automotive needs!
Helpful and fixed my problem.
Business response:
We are delighted to hear that our team was able to assist you effectively and resolve your concern. Your positive feedback about the helpful service you received means a great deal to us at Vandergriff Toyota. We understand how important it is to have your issues addressed properly, and we're pleased that we could meet your expectations. Thank you for taking the time to share your experience.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,412 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open tomorrow at 9:00 a.m.