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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent service I took my car for maintenance service. I received an excellent service, I would recommend this dealership to anyone. Thank you for the good work.
Business response:
Hello Maria, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Sincerely, James Higdon - Service Manager (877) 841-3693.
Prius problem The warning lights on my 2008 Prius' dash display lit up, with the red triangle enclosing an explanation mark, and a car enclosing an exclamation mark. The owners manual stated to stop driving asap, call the dealer, get repairs. I had AAA tow it to Vandergriff where I had purchased it new. I'd never paid for any repairs on the very reliable car, just required maintenance. Its got 80K so I'm very satisfied with the Prius' reliability. The service associate, Nancy Goodwin, was very helpful. She arranged for a fre... read more
Business response:
Hello Cary, Thank you very much for these kind words. I am glad to hear that Nancy was able to help make your repair process smooth and easy, during what could have been a very hectic time. We look forward to seeing you when your Prius is ready for its next service. Regards, James Higdon - Service Manager (877) 841-3693.
Outstanding Customer Service - Radonna Gritten I drive 25 minutes to this Dealership to get my car serviced and repaired every 3-4 months. Radonna Gritten always provides me outstanding customer service. She doesn't try to add more repairs to get more money out of me as some service reps do. She lets me know exactly what is needed and what can wait. I really value her opinion about my vehicle. Afterall, it has 247,000 miles on it and she and her team keep me safe on the road!
Business response:
Hello Ms Golden, Thank you for your very kind review. We are delighted to hear that you completely trust Radonna with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service. Sincerely, James Higdon - Service Manager (877) 841-3693.
Service & Repairs My car has 25k miles and I take my car into the shop for scheduled maintenance every 5k miles. I have always been pleased with the service provided by Bob Brett. My husband took my car in this week to have the tires rotated. Two service advisors approached my husband offering to assist him. He thanked the service advisors and informed them that his wife requested Bob Brett. Bob always provides excellent customer service, which can be challenging to find now days, he keeps me informed and if very personable.... read more
Business response:
Hello IYeager, Thank you for your very kind review and continued loyalty to Vandergriff Toyota. We are delighted to hear that Bob is one of the reasons that you keep coming back to see us! We look forward to seeing you again when your vehicle is ready for its next service! Thank you, James Higdon - Service Manager (877) 841-3693.
Call Nancy Goodwin Call Nancy Goodwin in service when you need you Toyota serviced. Ive dealt with Nancy on 2 cars now and wouldn't go to anyone else at another dealer. You get what you pay for at Vandergriff, value, and excellent customer service !!!!
Business response:
Hello Huang, Thank you for sharing this kind review with us. We appreciate your loyalty. Nancy will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle's needs! Thank you, James Higdon - Service Manager (877) 841-3693.
SERVICES-ROBERT BROWN RADONNA GRITTEN WAS VERY GRACIOUS AND HELPFUL. My ONLY COMPLAINT: I CALLED AND ASKED FOR MY CAR TO BE WASHED AFTER THE SERVICE, BUT I DIDN'T SPEAK TO RADONNA, WHO WAS WITH ANOTHER CUSTOMER AND WHOMEVER I TALKED TO SAID "WE ALWAYS WASH THE CAR AFTER SERVICES ARE FINISHED." SO I ASSUMED MY CAR WAS WASHED, BUT IT HADN'T BEEN. I NOTICED IT HAD NOT BEEN DONE AFTER I GOT HOME WHICH IS 25 MINUTES AWAY. BUT RADONNA GRITTEN WAS VERY NICE. ROBERT BROWN-APPT. JANUARY 29, 9:30
Business response:
Hello Jerry, We are glad to hear Radonna provided you with great service. Also, the other employee you spoke with was correct, we do wash vehicles after they are serviced. I would like to apologize for this oversight on our part. If you have any questions or further comments, please feel free to contact me. Thank you, James Higdon - Service Manager (877) 841-3693.
Great service I really appreciate to toyota vandergriff first time they give me a really good service i really appreciate to mr yoshio, mr don and mr dural kaba thanks for every one.
Business response:
Hello Yashio, Thank you for your kind words. We are glad to know you were pleased with our dealership and we hope you come back again. Steve Dewitt - General Sales Manager (877) 880-5657.
Great service! Nancy, our service representative is always very responsive to our service needs! Her friendly and courteous manner are a key reason why we continue to do business with Vandergriff Toyota.
Business response:
Hello Peggy, Thank you for your time and feedback. To hear that Nancy continually exceeds your expectations truly makes our day! Please let us know when your vehicle is ready for its next service, even if it is not scheduled. Sincerely, James Higdon - Service Manager (877) 841-3693.
John C Nancy the service writer and Ben the Technician are with out a doubt the two best people I have every worked with at a dealership. Very personable but more importantly did what was necessary to get my tundra fixed. Can't say enough good things about these folks. Thank you!
Business response:
Thank you for sharing your experience with us. We are glad to hear your trip to Vandergriff Toyota was so pleasant. We look forward to the next opportunity to serve your automotive needs. Regards, James Higdon - Service Manager (877) 841-3693.
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.3 star rating with 583 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is closed now. It will open tomorrow at 7:00 a.m.