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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service by Michael Pham-New Internet Sales I am very pleased with Michael Vuong Pham as I became a very proud owner of a brand new 2015 Toyota Yaris LE 4dr Classic Silver color, due to the excellent salesmanship of Michael Vuong Pham and his team of Finance Manager-Eddy Vargas and Chris B.. I came in on a Thursday afternoon and immediately was setup with the paperwork and test driving by Michael Pham who showed me all the features on this vehicle and the warranty policy matters that came with it. I immediatelt felt tha... read more
Business response:
Hello Ronald Arif, thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new Toyota Yaris LE. Our entire dealership takes great pride in providing the best possible buying experience and Michael, Eddy, and Chris will be thrilled to know you were completely satisfied with their customer service. Sincerely, David Strawn - General Sales Manager (877) 880-5657
Great Service from Nancy Goodwin Nancy Goodwin has been our service adviser for a number of years. We are on our third Toyota, and appreciate Nancy's upbeat personality, patience with our many questions, and making our visits to Vandergriff Toyota pleasant.
Business response:
Hello Ron & Kathy, thank you for your very kind review and continued loyalty to Vandergriff Toyota over the years. We are delighted to hear that one of the reasons that you keep coming back to see us is Nancy's exceptional customer service. We look forward to seeing you again when your vehicle is ready for its next service. Sincerely, Vandergriff Toyota
Prompt customer service Very good customer service. I was contacted promptly and they kept in touch with me.
Business response:
Hello Angela, We would like to thank you for letting us know how we are doing. Here at Vandergriff Toyota, we work extremely hard to ensure that our guests are comfortable with their visit. We look forward to your next visit. Sincerely, David Strawn - General Sales Manager (877) 880-5657
Vandergriff Toyota. Great dealership and staff I recently purchased a new Toyota Camry from John Gollie. John is very easy going and knowledgeable. He is not the high pressure type. I am very pleased with Vandergriff Toyota and John Gollie. Also, I am very impressed with the staff and management of Vandergriff Toyota overall. I highly recommend Vandergriff Toyota. I'm really enjoying my new Toyota!
Business response:
Hello David, congratulations on your new Camry! We are glad you enjoyed your visit to Vandergriff Toyota. Enjoy your new vehicle and let us know if you need anything. Sincerely, David Strawn - General Sales Manager (877) 880-5657.
Customer service can be spotty I have had several bad experiences at this dealership; as well as good. We had an issue in the summer where the lift gate on my Sienna would not stay latched so we brought it right in. In the process of them fixing it they made a huge hole in the back lift gate and didn't bother to tell me. I noticed after I had left and was driving down the road. I quickly returned to be accused of doing the damage myself. The service guy finally agreed that the damage was done at the dealership and agreed to ... read more
Business response:
Hello Jennifer, I would like to apologize for the unfortunate issues during your prior service. However, I am glad to hear that Floyd was able to earn back your trust. If you have any questions, or further comments, please feel free to contact me. Thank you, James Higdon Service Manager (877) 841-3693.
Choose the right service adviser. It all depends upon having the right service adviser. Floyd Gray was terrific. He offered me his card, he apologized for the inconvenience, the job was done when he said it would be done, and he checked the work personally. My previous service adviser (Nancy) did not offer me a card (and none were on display), offered no apologies for Toyota causing me to bring in my Camry for a visor replacement, took an hour longer than predicted, did not check the work (which was performed incorrectly, ca... read more
Business response:
Hello Vaj4088, I would like to apologize for your prior negative experience. Although, I am thrilled to hear that Floyd was able to restore your faith in our service department. If you have any questions, or further comments, please feel free to contact me. Thank you, James Higdon Service Manager (877) 841-3693.
I received great service... Greeted by Luis Viloria and he handled my service needs, I was completely satisfied with Vandergriff Toyota and the service department.
Business response:
Hello Ron, Thank you for sharing your experience with us! We are pleased to hear that you were completely satisfied with your experience! Please contact us should you need anything else. Sincerely, James Higdon Service Manager (877) 841-3693.
Average service Called and made appointment for a Saturday to have several things done to my Tacoma. When i arrived that morning i was told that the front end issue i was having was not normally done on Saturday due to short staffing. All they could do was a visual inspection. Maybe test drive it. I told the service advisor that 2as not whst i was told when I made the appointment. I made it clear i needed to be in truck when it was driven to point out the issues. Needless to say that didn't happen. When finished i was told t... read more
Business response:
Hello Rmturner54, I am sorry to learn of your experience in our service department. I would appreciate the opportunity to speak with you in regards to this issue, so that I can address any unresolved issues. Thank you, James Higdon Service Manager (877) 841-3693.
place and sales was GREAT! I arrived to purchase my first car and James greeted me and my family and printed the paperwork of my requests and had the car already for the test drive. it was a wonderful first car buying experience and I totally recommend vandergriff toyota and James Gaspard.
Business response:
Hello 98dunne, Thank you for your time and feedback. We are delighted to hear that we were able to work with you and your family to get exactly what you wanted! Congratulations on your new vehicle! Sincerely, David Strawn - General Sales Manager (877) 880-5657.
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.3 star rating with 583 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is closed now. It will open tomorrow at 7:00 a.m.