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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
This company has been contacting me for 2 years thinking This company has been contacting me for 2 years thinking I am a customer that bought a Toyota Tacoma. I have called or messaged them each time asking them to remove me from their records since I am not a customer and do not even live in that state. They have failed accurately keep records about whoever purchased this vehicle. Since they have bad records keeping, I would definitely not want to have my car serviced or buy a car there as their records are not updated or r... read more
Business response:
Hi Richard, we appreciate your feedback and apologize for any inconvenience this has caused. We strive to maintain accurate records and will address this issue immediately. Your concerns are valid and we will work diligently to ensure a better experience for all customers. Thank you for bringing this to our attention.
False advertising price. False advertising price. Adding markup of $10,000 to MSRP. Sleazy tactics. Don’t waste your time here.
Business response:
Hi there, thank you for sharing your feedback. We appreciate your perspective and apologize for any disappointment. Our pricing is based on various factors, including market demand. We value your input and will continue to evaluate our pricing strategies. If you have any questions, please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com.
got screwed by Odalis Alejo in financing Purchased vehicle 9/14/23 and later got screwed by Odalis Alejo in financing at Vandergriff Toyota Arlington. After signing everything and leaving with vehicle I get call several days later to come in and resign some paperwork. I get there 9/21 and Austin Rines tells me Alejo is not in and asked him if he could have me resign. He said he did not know reason, but guessed maybe a page was missing on 9/14. So stupid trusting me just resigned paperwork without reading it. Month later I lo... read more
Business response:
We're truly sorry for the difficulties you've experienced in your financing process. Your concerns are important to us, and we will investigate this matter to ensure a transparent and trustworthy experience for all our customers. Thank you for sharing your feedback. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Bait and switch I walked in today to buy a used Toyota Prius. They advertised it online for about 22k. When we sat down to talk price, they added an extra $7800 on the price and tried ti get us to agree to it. Do not buy a car from this dealership. This practice is illegal
Business response:
We apologize for any confusion or dissatisfaction you experienced with our pricing. Our goal is always to provide transparent and competitive pricing for our valued customers. To ensure that we are offering the best possible pricing, we regularly review and adjust our prices to remain competitive in the market. We understand the importance of fair and honest pricing, and we regret if you feel that we did not meet your expectations in this regard. At your earliest convenience, please contact our General Sales Manager, Hung Ng... read more
They agree on price, then add more Worst experience I ever had buying a car. Their customer service is terrible and they purposely make you wait long periods of time. They also list features of the car on the website the car does not have. I pointed it out and the features are still listed weeks later. We agreed on a price over text message so I drove an hour to their dealership. They then told me the new price is $600 higher than we agreed on. I walked away. Just terrible.
Business response:
We're disappointed to hear you weren't satisfied with your sales visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Buyer Bewre. They deceptively advertise their prices on their website to entice you to come in. Then when you get there, they add a market up charge. Same with their inventory. Stay far away.
Business response:
We're disappointed to hear you weren't satisfied with your sales visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Don't trust their pricing on any car website. Looked up a Corolla Hybrid and the price on cars.com was just over 24K. The internet sales rep said that is a mistake and the price is 26.8K. This 'mistake' was made on two different Corollas and a Prius (I'm sure there are more). They do this so they will be the first car pulled up when you sort by price. Definitely will not be getting my business with these shady sales practices.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com
Unsatisfied I was told my vehicle needed as alignment. Back in November, 2021, you replaced the tie rods an did an alignment. There should have been no reason to need an alignment after 9 months and 5,000 miles. When I brought this up to the service advisor I was told that they were just informing me of a service that was needed; it should not have been needed! I felt they should have corrected the problem that was never fixed last November.
Business response:
Kyle, thanks for the feedback. What the advisor stated is accurate, we only mean to inform our customers of the services we recommend based off of our technicians' knowledge and expertise. We don't want our customers to feel forced to purchase anything as well. Please contact Mike Book at mbook@vtaig.com to discuss the situation further.
Robot Sales Person too pushy This sales person was trained to be a robot sales person, I don't leave close by and I keep telling him I'm internet truck shopping and that I live 2 hours away he, John, keeps asking me when is a good time to come? ok I Can let you know the price when youre Her I was asking a simple question please send me an Out the Door Price and he keeps repeating the same! he was trying to get me in no matter what, they need to train them better than robots Won't recommend the place at all
Business response:
Hello Jackie, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 586 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is open now. It will close at 7:00 p.m.