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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor poor poor THEY WERE HORRIBLE, THEY ABSOLUTELY HAVE NO CLEAR UNDERSTANDING OF CUSTOMER SERVICE. I LEFT AND TRAVELED OVER 40 MILES TO ROCKWALL, TEXAS TO MAKE THE PURCHASE!
Business response:
I am so sorry to hear that your experience at our dealership was so negative. If you would be willing to contact me, I would appreciate the opportunity to speak with you, so that I can address your concerns. Thank you, Chris Snyder - General Sales Manager (877) 880-5657
Terrible service and careless staff I brought my car in for state inspection and Zaktek reapplication at 10:30am as I was told when I called to make the appt. the day before. I informed the service advisor what I need to be done for the car. I also told him that due to the cold weather my tires need to be checked for low tire pressure. He said no problem he would take good care of me and just sign the paper and it would be around 3 hours. Ok, it sounded fair. I waited and waited until the car was brought out to me. I asked a... read more
Dropped the ball Came in for a test drive & salesperson was very nice and professional. Showed me 2 vehicles that I might like. Did a follow up the next week & we talked price and options. I made an offer over the phone & salesperson said they would check with the manager and get back with me. Manager did call about 5 days later, but had no clue which vehicle I was interested in or my previous offer. He told me he would call back when he was less "confused". Never called back. I called the salesperson to let him know what ha... read more
Very slow at the service waited 3 hrs wed oil chg Was there for service this afternoon skipped my work today 11.57 Am . The service manager came to my car @12.27 pm . I normally come for the service during weekend but you guys are so busy all the time so I decided to go on Wednesday guess what it took them to do just the oil change took 3 whole hours. Same like weekend. So what is the point of coming during the week days? Very disappointed. Been shopping here for long time also previously recommended a lot to my friends. Nee... read more
Business response:
Hello Maesh, I am sorry to hear that your visit to our service department took longer than expected. We do our very best to get each customer back on the road in a timely manner, and I apologize that this was not your experience. If you have any questions, or additional comments, please feel free to contact me. Thank you, Steve Ganz - Service Manager (877) 841-3693
Poor maintenance service Went in for a oil change and tire rotation,2 hours 45 min later paid for service ,oil was changed but tires not rotated as was stated in the completion invoice.
Business response:
Hello Daniel, Please let me apologize for your experience with our service department. Customer satisfaction is very important to our dealership, and I can assure you that your experience is not normal for us. If you would please contact me, I would like to speak with you and resolve any outstanding issues. Thank you, Steve Ganz - Service Manager (877) 841-3693
horrible service. I found a car at cars.com then i call this dealer to know if they still have this car in stock. They told me that car is still averrable. So i went for test drive. But when i reached their they told me, they are not finding the car. They are trying to hassel me to buy other car which is higher price tag.
Business response:
Hello Muhin, I am sorry to hear of your unfortunate experience in our sales department. We try very hard to satisfy our customers, and would appreciate the opportunity to prove ourselves to you. If you have any questions, or additional comments, please feel free to contact me. Thank you, David Strawn - General Sales Manager (877) 880-5657
Bad Service Department 12/23/15 It is 5:00 p.m. I just got home from this dealership service department, I arrived before 1:00 p.m. In September I had a regular oil change, got home and the dealership had left the oil cap off and there was oil splattered all over the engine. I had to take my car back up there the next morning. Two weeks later I finally got my car back. For the inconvenience the service manager gave me a card which said "Next Service Comp" with his initials. I go today to have a service and the rep Brandon Fe... read more
Business response:
Hello WBarber, I would like to thank you for taking the time to speak with me, and again apologize for our lapse in customer service. I can assure you that this is not a common occurrence, and would appreciate the opportunity to prove ourselves to you in the future. Thank you, James Higdon - Service Director.
Not quite satisfactory I recently purchased a used vehicle from Vandergriff toyota in arlington tx and was very pleased with their staff and professionalism. However the vehicle they sold me the detailing job was horrific and the car was still dirty. Also this is the first car i have ever purchased where the dealership sold the car to me and only gave me 1/4 of a tank of gas when i left with the car. The staff is extremely nice but i was seriously upset with the purchase. I will never buy from them again.
Business response:
Hello Carbuyer, I am sorry to hear that your buying experience ended so poorly. At Vandergriff Toyota, We always go out of our way to make sure every customer has the best experience possible, and I am sorry to hear we did not succeed in this case. If you have any questions, or further comments, please feel free to contact me. Thank you, David Strawn - General Sales Manager (877) 880-5657.
Over priced tires The service man that helped me was great, but I do have a problem of the price that you charge to replace a tire. I only purchased the over priced tire from you all because of the lack of time that I had and did not have the time to go to Discount Tires. But you best believe I will never make this mistake again. In the words of my husband, "live and learn. So therefore, I have learned. The price for one tire is so ridiculous and I am embarrassed to say how much I paid. Loved Vandergriff, but I am one very u... read more
Business response:
We don't want you to be un-happy. Please contact our Service Manager James Higdon. He would like to speak with you 817-299-6151.
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 592 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is closed now. It will open at 7:00 a.m.