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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very slow at the service waited 3 hrs wed oil chg Was there for service this afternoon skipped my work today 11.57 Am . The service manager came to my car @12.27 pm . I normally come for the service during weekend but you guys are so busy all the time so I decided to go on Wednesday guess what it took them to do just the oil change took 3 whole hours. Same like weekend. So what is the point of coming during the week days? Very disappointed. Been shopping here for long time also previously recommended a lot to my friends. Nee... read more
Business response:
Hello Maesh, I am sorry to hear that your visit to our service department took longer than expected. We do our very best to get each customer back on the road in a timely manner, and I apologize that this was not your experience. If you have any questions, or additional comments, please feel free to contact me. Thank you, Steve Ganz - Service Manager (877) 841-3693
Poor maintenance service Went in for a oil change and tire rotation,2 hours 45 min later paid for service ,oil was changed but tires not rotated as was stated in the completion invoice.
Business response:
Hello Daniel, Please let me apologize for your experience with our service department. Customer satisfaction is very important to our dealership, and I can assure you that your experience is not normal for us. If you would please contact me, I would like to speak with you and resolve any outstanding issues. Thank you, Steve Ganz - Service Manager (877) 841-3693
horrible service. I found a car at cars.com then i call this dealer to know if they still have this car in stock. They told me that car is still averrable. So i went for test drive. But when i reached their they told me, they are not finding the car. They are trying to hassel me to buy other car which is higher price tag.
Business response:
Hello Muhin, I am sorry to hear of your unfortunate experience in our sales department. We try very hard to satisfy our customers, and would appreciate the opportunity to prove ourselves to you. If you have any questions, or additional comments, please feel free to contact me. Thank you, David Strawn - General Sales Manager (877) 880-5657
Bad Service Department 12/23/15 It is 5:00 p.m. I just got home from this dealership service department, I arrived before 1:00 p.m. In September I had a regular oil change, got home and the dealership had left the oil cap off and there was oil splattered all over the engine. I had to take my car back up there the next morning. Two weeks later I finally got my car back. For the inconvenience the service manager gave me a card which said "Next Service Comp" with his initials. I go today to have a service and the rep Brandon Fe... read more
Business response:
Hello WBarber, I would like to thank you for taking the time to speak with me, and again apologize for our lapse in customer service. I can assure you that this is not a common occurrence, and would appreciate the opportunity to prove ourselves to you in the future. Thank you, James Higdon - Service Director.
Not quite satisfactory I recently purchased a used vehicle from Vandergriff toyota in arlington tx and was very pleased with their staff and professionalism. However the vehicle they sold me the detailing job was horrific and the car was still dirty. Also this is the first car i have ever purchased where the dealership sold the car to me and only gave me 1/4 of a tank of gas when i left with the car. The staff is extremely nice but i was seriously upset with the purchase. I will never buy from them again.
Business response:
Hello Carbuyer, I am sorry to hear that your buying experience ended so poorly. At Vandergriff Toyota, We always go out of our way to make sure every customer has the best experience possible, and I am sorry to hear we did not succeed in this case. If you have any questions, or further comments, please feel free to contact me. Thank you, David Strawn - General Sales Manager (877) 880-5657.
Over priced tires The service man that helped me was great, but I do have a problem of the price that you charge to replace a tire. I only purchased the over priced tire from you all because of the lack of time that I had and did not have the time to go to Discount Tires. But you best believe I will never make this mistake again. In the words of my husband, "live and learn. So therefore, I have learned. The price for one tire is so ridiculous and I am embarrassed to say how much I paid. Loved Vandergriff, but I am one very u... read more
Business response:
We don't want you to be un-happy. Please contact our Service Manager James Higdon. He would like to speak with you 817-299-6151.
Just Sad.... So my husband and I went into the Dealership Friday, before arrival we told the Salesmen that we are were already preapproved from a different lender....we basically had a blank check. The car we were there to see they had sold and decided to bring out a different car ( did not like it) After we found the one we liked the car was way overpriced (4200 OVER).. The Black Book value was way lower....Salesmen brought out two different Managers to speak to me. The second Manger said the offer presented was the best of... read more
Business response:
Hello Renee, I would first like to thank you for your feedback, as it helps us to improve our processes, staff, etc. There is a variety of different factors that go into making any vehicle pricing decision. I am sincerely disheartened to hear of your unpleasant experience at our dealership as 100% customer satisfaction is of paramount importance to us. I would like the opportunity to discuss this in further detail. Please contact me at the dealership at your earliest convenience. Thank you, Steve Dewitt - General Sales Manag... read more
Not impressed I really really had high hopes when coming to Vandergriff Toyota. We had purchased a vehicle from Vandergriff Chevy years ago, and was a great experience. That is not what we got this time. First of all, I purchased a used 2014 Sienna and traded in Malibu. A month after purchasing, I went on line to check my bank statement and found that lein holder on the Malibu had taken out a payment the day before. I thought there had been a mistake on their part, but when I called, they said they had no record the car had ... read more
Business response:
I'm greatly bothered by your experience here at Vandergriff Toyota. I can assure you that this is not a normal practice for us. Can you please call me at your earliest convenience? I would like to know more about what happened and apologize for this lapse in our customer service. Thank you, Steve Dewitt - General Sales Manager (877)880-5657
HORRIBLE!!!!!! HORRIBLE!!!!! DEALERSHIP!!!!!!! VANDERGRIFF TOYOTA SOLD ME A LEMON CAR!!!! I AM FURIOUS!!! A WEEK AFTER I PURCHASED THIS TRASH, I BEGAN HAVING PROBLEMS!!!!..I WENT TO THE DEALERSHIP MANY TIMES COMPLAINING ABOUT DIFFERENT ISSUES!!! THEY DROVE THE CAR AROUND THE PARKING LOT AND KEPT TELLING ME I'M OVER REACTING THE CAR IS GREAT. THE SECOND WEEK I CALLED MY SALESMAN HE REFERRED ME TO ANOTHER DEALERSHIP..THEY FIXED THE TIRE SENSORS BUT REFUSED TO CHECK THE ENGINE BECAUSE VANDERGRIFF TOYOTA WOULDNT PAY.. THE THIRD ... read more
Business response:
Vandergriff Toyota has always made customer satisfaction our #1 priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Steve Slade Dewitt Vadergriff Toyota New Car Sales Director 817.299.6119
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 586 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is open now. It will close at 7:00 p.m.