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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Technical support Sad thing I have my flat tire on the road on my 2015 sienna. No one in their services department could tell me how to remove spare tire.
Looking for a Tundra I sent an email to the dealership in reference to one of their vehicles listed on cars.com. The dealership responded, however they seemed to not really care about the pricing. In fact, vandergriff raised the price of the vehicle in their emailed response. I was shocked at how shady they are. Thanks but no thanks....I won’t do business with those people....ever.
Business response:
I'm very sorry that you were disappointed. The prices listed online are starting prices; the price we emailed you may have included certain fees. I'd love the chance to look into this for you, would you consider giving me a call? Thank you, Jimmy Le - General Sales Manager - (817) 468-8696
Totally scam and rip off The finance person (David) have totally scammed me. I clearly say No to the MPP warranty and he still added anyways. When I checked my contract I brought it to his attention, he said, "Oh, don't worry I just play with the numbers, I reduce the sale price by 750 so I can put 750 on the MPP warranty" After 7 months of me calling them, they finally told me the truth. I have being calling and talking with 3 different finance managers (they change personal a lot), one agree to send me a check, the ot... read more
Business response:
I'm very sorry for the confusion. We expect a lot more for our customers than this and I truly apologize. Please give me a call directly and I will get this sorted out for you. Thank you, Charlie Evans - General Manager - (682) 309-2216
Total Fraud and Scammers, Dishonest people This Dealership in Arlington, Texas is a Total RIP-OFF of the customer. This is where i brought my car. They have charged me an extra money which i did not agree for. I agreed to pay 21,500 principal amount for my car 2017 Toyota and not an extra penny, they asked me to pay a down payment which i agreed, they have changed the down payment to Manufacturer payment. and the down payment of 1500 does not show in my actual account information. What a scam, you guys are serious looters an... read more
Business response:
Varun - I assure you we would never intentionally charge customers more than the agreed price. I will look into this so I can clarify what happened. I'll be contacting you shortly. Thank you, Jimmy Le, General Sales Manager, (817) 468-8696
Car I had asked about hours earlier was gone The car I had inquired about was gone, not in the morning when I asked but an hour or so later when I showed up. Instead of telling me this right away I got a bit of a run around and then left to wander the lot. Finally found out the car was gone. Let them try and up sell me but then left perturbed.
Business response:
I am sorry you had a negative experience as I see you gave us a 2 star review. We try very hard to satisfy every customer, please call me and we can discuss this in more detail. Regards, Chris Snyder - General Sales Manager (877) 880-5657
Mickeymousedealership This has been the worst experience. Delivered the wrong car, had to go back to re-do the deal. Price jumped up 10k. Finally got things worked out, then they failed to cancel the Lo Jack appt. as I still don’t have my car. Supposed to be delivered today with options I paid for in the first place added. Not enough room here to voice my disappointment. Sales manager was a total jerk AFTER THE SALE, as I’m writing this the 2nd Lo Jack guy arrives ! Seriously the WORST buying experience. And I’ve bought abou... read more
Business response:
At Vandergriff Toyota we keep customer satisfaction our #1 priority, and I am very shocked to hear this comment you posted about your experience. Please call me because I want to know more about what you posted. Regards, Chris Snyder - General Sales Manager (877) 880-5657
Horrible Service I went to test drive a Toyota Highlander and the salesman did everything but allow me to driver the car. He told me I could not afford the one that I was looking at and suggested I buy a stripped down model and add the accessories that I wanted. Then he suggested that I lease a car and take my trade in to car max for a trade in since he said he would not give me anything for it. He did not even see my car. All this by just looking at me. No pulling my credit score, no asking my annual income. Nothing. Just a... read more
Business response:
At Vandergriff Toyota we keep customer satisfaction our #1 priority, and I am very shocked to hear this comment you posted about your experience. We are always happy to put every customer in a vehicle of their choosing. Please call me because I want to know more about what you posted. Regards, Chris Snyder - General Sales Manager (877) 880-5657
Worse dealership ever and horrible customer servi Salesman and staffs were unprofessional, and they don’t care about the customers. I was treated very poorly there. Never again would I do business with them.
Business response:
I am sorry you had a negative experience as I see you gave us a 1 star. We try very hard to satisfy every customer, and please call me to let me know what occurred so we can make sure you have a 5 star experience the next time you are at our dealership. Regards, Chris Snyder - General Sales Manager (877) 880-5657
Terrible customer service experience Bought a used Tacoma. The price advertised online was not the price with the add ons. When we finished with financing, the salesman was nowhere to be found. The truck was pulled up, not filled up with gas, and only one key. They said they would mail my plates but they didn't.
Business response:
Hello Joel, Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am very sorry to see that this was not the case during your purchase experience. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Chris Snyder - General Sales Manage... read more
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 586 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is open now. It will close at 7:00 p.m.