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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall Terrible Experience Recently, I found a car I liked on their website. I was a little hesitant to reach out cause I’m from another state. Eventually, I called in to ask questions about the vehicle. I was greeted by an uninterested salesman. It seemed that he thought I wasn’t interested because of my location. His service was poor, he wasn’t prompt, and he really didn’t do much at all. We really liked the car so we eventually started crunching numbers. The original price was descent but the first thing we were hit with... read more
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Bait and switch then Price gauging Was duped into coming in by the sales man Favour saying the car I wanted would be in stock this week, I should come run the numbers because it will be sold before it hits the lot. When I get there it's not even the color or opinions I asked for... But I thought let's run the numbers if it's a good deal maybe it's worth it. They proceed to value my trade at 8k less than previous offers and low trade blue book value. Not only that but then they added 5k to the MSRP and 2k for "dealer" options... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
ABSOLUTELY the worst!! Absolutely a waste of time!! Talked to them about the truck, set the deal and they sent buyers order to my bank. Bank sent them the drafting instructions. So you would think the deals done “WRONG “!! I explained to them I work and I am all over and I would come get the truck at my earliest convenience. Sales guy blows me up and wants to deliver me the truck. I explain I am out of town he gives me grief about it because it is the end of the month. Now sent me a text saying if I don’t come get the truck ... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Not an Internet Sales Dealership Dealership would not provide requested information via email for a vehicle advertised on the Cars.com web sites. Just requests to call the dealership and the proverbial invite to stop in for a test drive. I do not want to talk with a sales representative until information requested for a vehicle is provided in order to determine if it has the options I want and whether the price is reasonable. I live out of the local area so it is not feasible to drive 8 hours to drop in for a test drive. Som... read more
Business response:
JB, thank you for taking the time to bring this experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Scams Beware Beware !!!!!!!!!!!!! Bad place to shop for cars these people work there are crooked. From the managers ,Finance,Sales they all lies to scam you.
Business response:
Hello Malik and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
2d Rate Dealership Was contacted by Jay Siwan who insisted that I set up an appointment to come in and see him about a 2017 Nissan Frontier pick up truck. Set the date and time, but when I arrived Jay was no where to be found. Met with Nasir Hussain who was very pushy and could not provide truck to test drive as coordinated for nor explain items on the Carmax report for the vehicle. Set up another meeting for 10:30 the next morning and they missed that meeting as well. During first encounter, asked to speak with a manager im... read more
Business response:
Hello, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Unprofessional business Worst car shopping experience! This place is highly unprofessional. A car was bought from them and a week later they called back stating they wnated us to put more money down or they wanted the vehicle back. The finance department is unprofessional, has very bad costumer service skills, and overall do not know how to do their job. What professional establishment asks to get a vehicle a week after finalizing a deal? Stat away is my advise.
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact our General Sales Manager, Jimmy Le, at 817-900-8259 or Jle@vandergrifftoyota.com.
Leave Me Alone I've told Vandergriff Toyota that I've already bought a car and they continue to call and email me repeatedely. I've been contacted about a Rav4 three times in the past month after I told them I was no longer interested in buying a car.
Business response:
Kyle, customer service is our top priority and we want to see if we can make it up to you and address your issue. At your earliest convenience, please contact General Manager, Jimmy Le at 817-900-8259 or Jle@vtaig.com to ensure that you are removed from our contact lists.
Scammers Worst place to buy a used car. Scamming you that they put $2000 dollars into a used car that has no carpets or scratches up window tints. Even the financial depart will scam you for more money. Buyers beware. Even the sales manager Robert will make excuses and wont even give you a second key.
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 586 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is open now. It will close at 7:00 p.m.