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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
oil change/Luis Vallero pretty poor service, I made a appt. for 2:30 on Nov.14th 2017 .got in there early ,around 2:20 and was told it shouldn't be long,well after a hour and half they finally got the oil changed, they were busy ,but, having a appointment you would think they would move a bit faster. Next time we come back,if we do,we won't bother making a appt. !!
Business response:
Vandergriff Toyota always strives to make customer satisfaction our #1 priority, and I am very sorry to hear that you were disappointed with your service experience. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to make each visit as quick and efficient as possible, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Christy Muse -... read more
poor service The amount of interest shown during the purchase was not shown when I had some questions regarding my car... no one answers the call and replies to messages.. I am not sure what's the purpose you people giving me your phone numbers or visiting cards if you all wish to not answer
Business response:
Hello abhinav, I am sorry to hear that you have had communication issues with us during your latest experience with us. We always strive to make sure that each of our customers are well accommodated, and that all of their needs and expectations are met. I would welcome the opportunity to speak with you directly to try and sort out our concerns. Please contact me at(877) 880-5657. Regards, Chris Snyder - General Sales Manager
Bad customer service Tried looking at vehicles 2 differant times. Both times they said vehicle was on lot and can come by and look at it by both the sales person and internet managers. Went to look at it and was told that there was a glitch in their system and they did not have the vehicle. But they could find me something similar.
Business response:
Hello Nate, Vandergriff Toyota always strives to make customer satisfaction our #1 priority, and I am very sorry to hear you are not pleased with the experience you had with us. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Chris Snyder - General Sales M... read more
Bad experience with this dealership the sales man Kirby Jackson before delivering the car gave only one key . Next I found the basic accessories are missing in the car Third while I checked the registered address , the title clerk messed up the address. I followed up many time with the sales person , and title clerk they behaved as if they have no role to play Very poor experience , i don't expect this from a big dealer like this .
Business response:
Hello Kannan, Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am very sorry to hear that you car buying experience did not live up to this expectation. I would like to personally apologize for any errors that occurred with your transaction, and would welcome the opportunity to try and make things right for you. Please feel free to contact me directly at (877) 880-5657. Thank you, Chris Snyder - General Sales Manager
Customer I have previously worked with Nancy Goodwin since purchasing the car at the dealership several years ago. She always gave me excellent service. I called yesterday to make an appointment for 12:30 for a routine oil change & 32 point inspection. I sat quite a while (perhaps 10 minutes) in the garage before anyone came to begin the process. Jonathan Cortez was my service advisor since Nancy is no longer with the company. Jonathan was a very friendly and courteous young man. He later reviewed the additional work suggest... read more
Business response:
Hello Kathryn, We always strive to make customer satisfaction our #1 priority, and I am very sorry to see you are disappointed with your latest service experience. We take pride in providing complete and competent service, while always keeping customer care and accommodation at the top of our list. If you would be willing, we would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Christy Muse - Service Director (877) 841-3693
Toyota Salesman ethics To: Jackie Martin I was not happy with my buying of a 2017 TUNDRA, I was kind of force to buy the vehicle after my husband call and told them we did not want the vehicle, they took it upon themselves to delivered the vehicle in my driveway, blocking my husband vehicle so that he could not drive his car out and the vehicle (TUNDRA) did not have what we wanted.
Business response:
Hello Delores & Gerard, If you would like to contact us we will do everything in our power to try and make the situation right. We strive to make every customer's time here as pleasing as possible. We apologize and hope you take us up on our offer to try to make the situation up to you by contacting me at (877) 880-5657. Thank you, Chris Snyder - General Sales Manager
Poor poor poor THEY WERE HORRIBLE, THEY ABSOLUTELY HAVE NO CLEAR UNDERSTANDING OF CUSTOMER SERVICE. I LEFT AND TRAVELED OVER 40 MILES TO ROCKWALL, TEXAS TO MAKE THE PURCHASE!
Business response:
I am so sorry to hear that your experience at our dealership was so negative. If you would be willing to contact me, I would appreciate the opportunity to speak with you, so that I can address your concerns. Thank you, Chris Snyder - General Sales Manager (877) 880-5657
Terrible service and careless staff I brought my car in for state inspection and Zaktek reapplication at 10:30am as I was told when I called to make the appt. the day before. I informed the service advisor what I need to be done for the car. I also told him that due to the cold weather my tires need to be checked for low tire pressure. He said no problem he would take good care of me and just sign the paper and it would be around 3 hours. Ok, it sounded fair. I waited and waited until the car was brought out to me. I asked a... read more
Dropped the ball Came in for a test drive & salesperson was very nice and professional. Showed me 2 vehicles that I might like. Did a follow up the next week & we talked price and options. I made an offer over the phone & salesperson said they would check with the manager and get back with me. Manager did call about 5 days later, but had no clue which vehicle I was interested in or my previous offer. He told me he would call back when he was less "confused". Never called back. I called the salesperson to let him know what ha... read more
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 586 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is open now. It will close at 7:00 p.m.