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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible Service I went to test drive a Toyota Highlander and the salesman did everything but allow me to driver the car. He told me I could not afford the one that I was looking at and suggested I buy a stripped down model and add the accessories that I wanted. Then he suggested that I lease a car and take my trade in to car max for a trade in since he said he would not give me anything for it. He did not even see my car. All this by just looking at me. No pulling my credit score, no asking my annual income. Nothing. Just a... read more
Business response:
At Vandergriff Toyota we keep customer satisfaction our #1 priority, and I am very shocked to hear this comment you posted about your experience. We are always happy to put every customer in a vehicle of their choosing. Please call me because I want to know more about what you posted. Regards, Chris Snyder - General Sales Manager (877) 880-5657
Worse dealership ever and horrible customer servi Salesman and staffs were unprofessional, and they don’t care about the customers. I was treated very poorly there. Never again would I do business with them.
Business response:
I am sorry you had a negative experience as I see you gave us a 1 star. We try very hard to satisfy every customer, and please call me to let me know what occurred so we can make sure you have a 5 star experience the next time you are at our dealership. Regards, Chris Snyder - General Sales Manager (877) 880-5657
Terrible customer service experience Bought a used Tacoma. The price advertised online was not the price with the add ons. When we finished with financing, the salesman was nowhere to be found. The truck was pulled up, not filled up with gas, and only one key. They said they would mail my plates but they didn't.
Business response:
Hello Joel, Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am very sorry to see that this was not the case during your purchase experience. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Chris Snyder - General Sales Manage... read more
oil change/Luis Vallero pretty poor service, I made a appt. for 2:30 on Nov.14th 2017 .got in there early ,around 2:20 and was told it shouldn't be long,well after a hour and half they finally got the oil changed, they were busy ,but, having a appointment you would think they would move a bit faster. Next time we come back,if we do,we won't bother making a appt. !!
Business response:
Vandergriff Toyota always strives to make customer satisfaction our #1 priority, and I am very sorry to hear that you were disappointed with your service experience. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to make each visit as quick and efficient as possible, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Christy Muse -... read more
poor service The amount of interest shown during the purchase was not shown when I had some questions regarding my car... no one answers the call and replies to messages.. I am not sure what's the purpose you people giving me your phone numbers or visiting cards if you all wish to not answer
Business response:
Hello abhinav, I am sorry to hear that you have had communication issues with us during your latest experience with us. We always strive to make sure that each of our customers are well accommodated, and that all of their needs and expectations are met. I would welcome the opportunity to speak with you directly to try and sort out our concerns. Please contact me at(877) 880-5657. Regards, Chris Snyder - General Sales Manager
Bad customer service Tried looking at vehicles 2 differant times. Both times they said vehicle was on lot and can come by and look at it by both the sales person and internet managers. Went to look at it and was told that there was a glitch in their system and they did not have the vehicle. But they could find me something similar.
Business response:
Hello Nate, Vandergriff Toyota always strives to make customer satisfaction our #1 priority, and I am very sorry to hear you are not pleased with the experience you had with us. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Chris Snyder - General Sales M... read more
Bad experience with this dealership the sales man Kirby Jackson before delivering the car gave only one key . Next I found the basic accessories are missing in the car Third while I checked the registered address , the title clerk messed up the address. I followed up many time with the sales person , and title clerk they behaved as if they have no role to play Very poor experience , i don't expect this from a big dealer like this .
Business response:
Hello Kannan, Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am very sorry to hear that you car buying experience did not live up to this expectation. I would like to personally apologize for any errors that occurred with your transaction, and would welcome the opportunity to try and make things right for you. Please feel free to contact me directly at (877) 880-5657. Thank you, Chris Snyder - General Sales Manager
Customer I have previously worked with Nancy Goodwin since purchasing the car at the dealership several years ago. She always gave me excellent service. I called yesterday to make an appointment for 12:30 for a routine oil change & 32 point inspection. I sat quite a while (perhaps 10 minutes) in the garage before anyone came to begin the process. Jonathan Cortez was my service advisor since Nancy is no longer with the company. Jonathan was a very friendly and courteous young man. He later reviewed the additional work suggest... read more
Business response:
Hello Kathryn, We always strive to make customer satisfaction our #1 priority, and I am very sorry to see you are disappointed with your latest service experience. We take pride in providing complete and competent service, while always keeping customer care and accommodation at the top of our list. If you would be willing, we would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Christy Muse - Service Director (877) 841-3693
Toyota Salesman ethics To: Jackie Martin I was not happy with my buying of a 2017 TUNDRA, I was kind of force to buy the vehicle after my husband call and told them we did not want the vehicle, they took it upon themselves to delivered the vehicle in my driveway, blocking my husband vehicle so that he could not drive his car out and the vehicle (TUNDRA) did not have what we wanted.
Business response:
Hello Delores & Gerard, If you would like to contact us we will do everything in our power to try and make the situation right. We strive to make every customer's time here as pleasing as possible. We apologize and hope you take us up on our offer to try to make the situation up to you by contacting me at (877) 880-5657. Thank you, Chris Snyder - General Sales Manager
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 592 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is closed now. It will open at 7:00 a.m.