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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
No service after the sale! I'm from out of state and purchased a used Corvette from Jim Wesbrooks at Vandergriff Toyota in October 2013. After I got home I discovered it was missing the tire inflator kit. I contacted Jim who sent me the empty box for it. After I contacted him again, he refused to make it right with me and eventually wouldn't answer my voice mails or emails. I ended up buying one myself. On a brighter side, Nick Kaba in the business office was a very professional individual to work with. Overall it doesn't ma... read more
Business response:
Dear Mark C. I'm greatly bothered that this was your experience at Vandergriff Toyota. We pride ourselves on our customer service and this is certainly no way to show that.I would first like to apologize for this unacceptable service and secondly I'd ask that you please call me at your earliest convenience so I may learn more of your experience and to see what I can personally do to correct any challenges you are still experiencing. Thank you, Shannon Ashford Used Car Director 817-299-6114
Very unprofessional used car sales group I can not tell you how unprofessionally I was treated by the used car sales group.
Business response:
Dear UnhappyinTexas, To ensure that no customer is ever taken for granted we would like to reach out and apologize to you for whatever unpleasant experience you had with our used car sales team. Since we don't have your name or contact information would you mind reaching out to us in order that we may learn the details of what happen and see if there is any way to make it right. Please contact Shannon Ashford our Pre-Owned Sales Director sashford@vandergrifftoyota.com 817-299-6157 with your contact information and any furthe... read more
upset and upse.. The salesperson are not professional. They need to go back to 101 class. The manager nick name was "Joe" like trash guy. Asking for business card, he said no business car or run out. Their Boss invited me come to dealer and his workers like trash talk... I will report with their boss and search for apology...
Don't Waste Your Time Thank you Jim Wesbrooks for allowing me to drive 20 miles and selling the car I was coming to see before I got there. Cost me $8 in gas and 40 minutes of my life I will never get back. I told you I was on my way, the least you could have done is held the car until I got there. Plus you had the nerve to ask me if I "wanted to see it" while you had the other guy sitting down to sign the papers. Did you want me to be jealous? I bought my Honda "new" from Vandergriff, paid it off, and I promise I won't be b... read more
Business response:
Dear Jonathan, On behalf of our organization I would like to apologize for this misunderstanding. We did not intentionally mean for you to come up to the dealership and waste your time. The car you were interested in was aggressively priced and if it did not sell would have been sent off to auction. Another customer who came in a few days prior to you returned and purchased the vehicle. The reason that Jim Westbrooks asked if you wanted to see the vehicle was to prove to you that the car was there and that we weren't saying ... read more
Poor buying experience I will start by saying I bought a Tundra truck from Vandergriff Toyota and Im very satisfied with the truck itself. My complaint is with the entire experience of dealing with a nice but inexperienced salesman who quoted me a price ...3 times....and when I sat down to buy the truck another salesman came over and said the price was wrong and its now $2000 higher I also discovered later in the paper work that the 0 % financing wasn't available on the truck (dealer demo) as I had been lead to believe in th... read more
Business response:
Dear RRA, I'm horrified that this was your experience at Vandergriff Toyota. We pride ourselves on our customer service and this is certainly no way to show that. I would first like to apologize for this unacceptable service and secondly I'd ask that you please call me at your earliest convenience so I may learn more of your experience and to see what I can personally do to correct any challenges you are still experiencing. Thank you, Steven Slade DeWitt New Car Sales Director Vandergriff Toyota 817.299.6119.
DB from FTW Tx. After doing extensive research on an X Runner, I thought I finally found one here at a great price as listed on the site. Well.. you know what's coming next.. Too good to be true. The price changed in an instance and all I got from the Internet Sales manager was a load of this and that. I will not be buying from this dealership and will for sure let my friends know to stay away.!!
Business response:
Dear DB, I'm so sorry to read and learn of your poor experience with us. I'm always bothered when we fail to meet a client's expectations. We strive to make every customer's time here as pleasing as possible but ultimately, if you are unhappy we have failed and that is unacceptable to us. Could you please call me at your convenience so I can apologize for falling short and learn what we could have done to make you happy? Thank you, Steven Slade DeWitt New Car Sales Director Vandergriff Toyota 817.299.6119
Will not honor prices My girlfriend and I came to the dealer on July 3rd and settled on a car and price with the salesman she applied for loan through Toyota but wasn't able to get approved we went to credit union on the 5th and got loan for the amount agreed upon and returned to dealership, spoke to same the same sales guy and he told us that the only way we could get the car was if we paid 2500 more than what was agreed upon 2 days prior. I asked him why the price can not be honored and he first said there was a different ... read more
Business response:
Dear Ryan, Vandergriff Toyota has always made customer satisfaction our #1 priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Steven Slade DeWitt New Car Sales Director Vandergriff Toyota 817.299.6119
Shady financing and sales department, beware!!! Applied for a car loan and was approved, although neither the finance manager nor the sales lady would tell me what I was approved for. After multiple unanswered calls to the finance manager, I was pushed off to a pushy sales lady who treated me like I was bothering her when I would call to inquire. At first she had no knowledge of my approval amount, terms or interest rate. Then she informed me I was approved for 1 particular car with over 60,000k miles in which I had 3 colors... read more
Discriminated I was discriminated by the sales person at this store. He asked me "do you want to finance a 100.000 miles car?" His body language was telling me "if you don't have money, why do you want to buy a car?". Also he was making assumptions that I did not have good credit for that. He was making big statement that I needed to have good credit to finance. He did not know my credit! He did not even know me at all!I got up and left. I could not stand with his attitude. I was there to buy a car not to be humiliated.
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 592 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is closed now. It will open at 7:00 a.m.