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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just Sad.... So my husband and I went into the Dealership Friday, before arrival we told the Salesmen that we are were already preapproved from a different lender....we basically had a blank check. The car we were there to see they had sold and decided to bring out a different car ( did not like it) After we found the one we liked the car was way overpriced (4200 OVER).. The Black Book value was way lower....Salesmen brought out two different Managers to speak to me. The second Manger said the offer presented was the best of... read more
Business response:
Hello Renee, I would first like to thank you for your feedback, as it helps us to improve our processes, staff, etc. There is a variety of different factors that go into making any vehicle pricing decision. I am sincerely disheartened to hear of your unpleasant experience at our dealership as 100% customer satisfaction is of paramount importance to us. I would like the opportunity to discuss this in further detail. Please contact me at the dealership at your earliest convenience. Thank you, Steve Dewitt - General Sales Manag... read more
Not impressed I really really had high hopes when coming to Vandergriff Toyota. We had purchased a vehicle from Vandergriff Chevy years ago, and was a great experience. That is not what we got this time. First of all, I purchased a used 2014 Sienna and traded in Malibu. A month after purchasing, I went on line to check my bank statement and found that lein holder on the Malibu had taken out a payment the day before. I thought there had been a mistake on their part, but when I called, they said they had no record the car had ... read more
Business response:
I'm greatly bothered by your experience here at Vandergriff Toyota. I can assure you that this is not a normal practice for us. Can you please call me at your earliest convenience? I would like to know more about what happened and apologize for this lapse in our customer service. Thank you, Steve Dewitt - General Sales Manager (877)880-5657
HORRIBLE!!!!!! HORRIBLE!!!!! DEALERSHIP!!!!!!! VANDERGRIFF TOYOTA SOLD ME A LEMON CAR!!!! I AM FURIOUS!!! A WEEK AFTER I PURCHASED THIS TRASH, I BEGAN HAVING PROBLEMS!!!!..I WENT TO THE DEALERSHIP MANY TIMES COMPLAINING ABOUT DIFFERENT ISSUES!!! THEY DROVE THE CAR AROUND THE PARKING LOT AND KEPT TELLING ME I'M OVER REACTING THE CAR IS GREAT. THE SECOND WEEK I CALLED MY SALESMAN HE REFERRED ME TO ANOTHER DEALERSHIP..THEY FIXED THE TIRE SENSORS BUT REFUSED TO CHECK THE ENGINE BECAUSE VANDERGRIFF TOYOTA WOULDNT PAY.. THE THIRD ... read more
Business response:
Vandergriff Toyota has always made customer satisfaction our #1 priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Steve Slade Dewitt Vadergriff Toyota New Car Sales Director 817.299.6119
Horrible Service!!!!!!!!! Sales Manager Very rude!! I will never go their again! The saleman will knowingly sale you a none working car they don't care about their customers they just want commission. I bought a car from this dealer and supposedly they checked it before I left the lot when I got home the car kept cutting off leaving me with major problems the dealership wouldn't help me and stopped answering my calls please stay away from vandergriff Toyota!!! Choose wisely!!
Business response:
Dear Terrible service, I'm greatly bothered by your experience here at Vandergriff Toyota. I can assure you this is not how we treat our customers regardless of what the issue happens to be. Can you please call me at your earliest convenience? I would like to know more about what happened and apologize for this lapse in our customer service. Thank you, Steve Slade Dewitt New Car Sales Director Vandergriff Toyota 817.299.6119
bad experince at toyoya vandergriff at arligton tx i went to this dealership on 05/07/2014 to upgrade my nissan 2011 for used 2013 suv and the salesman was inexperienced and he was totally lost with all information i was asking for inf, he always said i dont know and change the price couples time, and the mgr ,martin is was so rude and he really he dont care is a bought the car even a was aprroved by my bank he want ME to refince with them.is a really poor customer svc,and them he call me at home and gave me another price an... read more
would give zero stars Me and my wife bought a car four months ago from the dealer. Service was slow and the facility was very dirty, especially the bathroom, paper everywhere. The car was running great until two weeks ago when the engine light came on. I finally got around and took it in to get checked. Turns out from the diagnostic the car needs a new transmission and a timing chain. Of course the warranty or the proteccion plan doesn't cover anything, so you can imagine how I feel. They knew exactly what was wrong with the... read more
Business response:
Dear Hector, Vandergriff Toyota has always made customer satisfaction our #1 priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Shannon Ashford Pre-Owned Sales Director Vandergriff Toyota (214) 446-8034
awful experience following sale. RUDE sales mgr The sales mgr Martin solely ruined our 2nd buying experience. After buying 2nd vehicle there, we noticed parking light out within 24 hours. He flat out refused to 'pay' for any necessary part right off the bat and was argumentative, arrogant and condescending to both my husband and I when we questioned him. He obviously doesn't need or value repeat customers. The reason the buying process was rated 4 stars is because our sales person, Chase, went above and beyond in customer se... read more
Business response:
Dear K & J Urashi, I'm horrified that this was your experience at Vandergriff Toyota. We pride ourselves on our customer service and this is certainly no way to show that. I would first like to apologize for this unacceptable service and secondly if we can be of any assistance to you in reference to any of your automotive related inquiries down the road; we will work very hard to earn your business again. Thank you, Shannon Ashford Pre-Owned Sales Director Vandergriff Toyota (214) 446-8034
worst buying expierence ever!!!!! horrible service I've purchased 3 cars in past two years at different dealerships. By far the worst experience I've ever had. First you drive up to 20 sales employees waiting for you to get out of car. First guy passed us on to another sales guy. Of course haggled with pricing and sales aggrement lies the whole time. For ex you have to purchase this paint agreement because paints already on car and later on takes it off. Test drove first car and tire blows out on a certified car. Then second... read more
Business response:
Dear Ashley, Vandergriff Toyota has always made customer satisfaction our #1 priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Shannon Ashford Pre-Owned Sales Director Vandergriff Toyota (214) 446-8034
Avoid this dealership at all costs!!!!!!! Horrible experience! Salesman had no knowledge of the vehicle and the sales management staff were some of the rudest and most dishonest people I have ever dealt with. Save yourself the trouble and find a different dealership!
Business response:
Dear Disappointed, I'm horrified that this was your experience at Vandergriff Toyota. We pride ourselves on our customer service and this is certainly no way to show that. I would first like to apologize for this unacceptable service and secondly I'd ask that you please call me at your earliest convenience so I may learn more of your experience and to see what I can personally do to correct any challenges you are still experiencing. Thank you, Steven Slade DeWitt New Car Sales Director Vandergriff Toyota #42286 1000 W I-20 A... read more
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 592 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is closed now. It will open at 7:00 a.m.