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Vandergriff Toyota Service
- Auto Repair
- Arlington, TX
About this business
Location details
1000 Interstate 20 W, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible Service!!!!!!!!! Sales Manager Very rude!! I will never go their again! The saleman will knowingly sale you a none working car they don't care about their customers they just want commission. I bought a car from this dealer and supposedly they checked it before I left the lot when I got home the car kept cutting off leaving me with major problems the dealership wouldn't help me and stopped answering my calls please stay away from vandergriff Toyota!!! Choose wisely!!
Business response:
Dear Terrible service, I'm greatly bothered by your experience here at Vandergriff Toyota. I can assure you this is not how we treat our customers regardless of what the issue happens to be. Can you please call me at your earliest convenience? I would like to know more about what happened and apologize for this lapse in our customer service. Thank you, Steve Slade Dewitt New Car Sales Director Vandergriff Toyota 817.299.6119
bad experince at toyoya vandergriff at arligton tx i went to this dealership on 05/07/2014 to upgrade my nissan 2011 for used 2013 suv and the salesman was inexperienced and he was totally lost with all information i was asking for inf, he always said i dont know and change the price couples time, and the mgr ,martin is was so rude and he really he dont care is a bought the car even a was aprroved by my bank he want ME to refince with them.is a really poor customer svc,and them he call me at home and gave me another price an... read more
would give zero stars Me and my wife bought a car four months ago from the dealer. Service was slow and the facility was very dirty, especially the bathroom, paper everywhere. The car was running great until two weeks ago when the engine light came on. I finally got around and took it in to get checked. Turns out from the diagnostic the car needs a new transmission and a timing chain. Of course the warranty or the proteccion plan doesn't cover anything, so you can imagine how I feel. They knew exactly what was wrong with the... read more
Business response:
Dear Hector, Vandergriff Toyota has always made customer satisfaction our #1 priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Shannon Ashford Pre-Owned Sales Director Vandergriff Toyota (214) 446-8034
awful experience following sale. RUDE sales mgr The sales mgr Martin solely ruined our 2nd buying experience. After buying 2nd vehicle there, we noticed parking light out within 24 hours. He flat out refused to 'pay' for any necessary part right off the bat and was argumentative, arrogant and condescending to both my husband and I when we questioned him. He obviously doesn't need or value repeat customers. The reason the buying process was rated 4 stars is because our sales person, Chase, went above and beyond in customer se... read more
Business response:
Dear K & J Urashi, I'm horrified that this was your experience at Vandergriff Toyota. We pride ourselves on our customer service and this is certainly no way to show that. I would first like to apologize for this unacceptable service and secondly if we can be of any assistance to you in reference to any of your automotive related inquiries down the road; we will work very hard to earn your business again. Thank you, Shannon Ashford Pre-Owned Sales Director Vandergriff Toyota (214) 446-8034
worst buying expierence ever!!!!! horrible service I've purchased 3 cars in past two years at different dealerships. By far the worst experience I've ever had. First you drive up to 20 sales employees waiting for you to get out of car. First guy passed us on to another sales guy. Of course haggled with pricing and sales aggrement lies the whole time. For ex you have to purchase this paint agreement because paints already on car and later on takes it off. Test drove first car and tire blows out on a certified car. Then second... read more
Business response:
Dear Ashley, Vandergriff Toyota has always made customer satisfaction our #1 priority, and we are very sorry to see you are upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Shannon Ashford Pre-Owned Sales Director Vandergriff Toyota (214) 446-8034
Avoid this dealership at all costs!!!!!!! Horrible experience! Salesman had no knowledge of the vehicle and the sales management staff were some of the rudest and most dishonest people I have ever dealt with. Save yourself the trouble and find a different dealership!
Business response:
Dear Disappointed, I'm horrified that this was your experience at Vandergriff Toyota. We pride ourselves on our customer service and this is certainly no way to show that. I would first like to apologize for this unacceptable service and secondly I'd ask that you please call me at your earliest convenience so I may learn more of your experience and to see what I can personally do to correct any challenges you are still experiencing. Thank you, Steven Slade DeWitt New Car Sales Director Vandergriff Toyota #42286 1000 W I-20 A... read more
No service after the sale! I'm from out of state and purchased a used Corvette from Jim Wesbrooks at Vandergriff Toyota in October 2013. After I got home I discovered it was missing the tire inflator kit. I contacted Jim who sent me the empty box for it. After I contacted him again, he refused to make it right with me and eventually wouldn't answer my voice mails or emails. I ended up buying one myself. On a brighter side, Nick Kaba in the business office was a very professional individual to work with. Overall it doesn't ma... read more
Business response:
Dear Mark C. I'm greatly bothered that this was your experience at Vandergriff Toyota. We pride ourselves on our customer service and this is certainly no way to show that.I would first like to apologize for this unacceptable service and secondly I'd ask that you please call me at your earliest convenience so I may learn more of your experience and to see what I can personally do to correct any challenges you are still experiencing. Thank you, Shannon Ashford Used Car Director 817-299-6114
Very unprofessional used car sales group I can not tell you how unprofessionally I was treated by the used car sales group.
Business response:
Dear UnhappyinTexas, To ensure that no customer is ever taken for granted we would like to reach out and apologize to you for whatever unpleasant experience you had with our used car sales team. Since we don't have your name or contact information would you mind reaching out to us in order that we may learn the details of what happen and see if there is any way to make it right. Please contact Shannon Ashford our Pre-Owned Sales Director sashford@vandergrifftoyota.com 817-299-6157 with your contact information and any furthe... read more
upset and upse.. The salesperson are not professional. They need to go back to 101 class. The manager nick name was "Joe" like trash guy. Asking for business card, he said no business car or run out. Their Boss invited me come to dealer and his workers like trash talk... I will report with their boss and search for apology...
Frequently asked questions about Vandergriff Toyota Service
How is Vandergriff Toyota Service rated?
Vandergriff Toyota Service has a 4.2 star rating with 586 reviews.
When is Vandergriff Toyota Service open?
Vandergriff Toyota Service is open now. It will close at 7:00 p.m.