Village Pointe Toyota Service

Cindy S. 

on DealerRater

5 years ago

So Far So GREAT! The thought of being of being a widow and buying a car on my own, impossible. But then I came to the conclusion that after putting over 200,000 miles on my car, it was time to make some sort of a decision. And i'm so glad I did. With some help from my mechanic and 2 days to spend on the internet, I found my dream car at Village Point Toyota. The whole staff was great to me. From the wonderful lady who answered the phone and stayed on the line guiding me through the streets of West Omaha, because 'Alexis' had... read more

Ken Schaefer 

on DealerRater

5 years ago

Unparalleled End-to-End Customer Service! First let me state that I am an extreme critic of customer service, having run, coached and consulted around customer and technical service globally for several large organizations for over 30 years. It means everything to me. With that in mind, Mike Hansen and the entire team at Village Point Toyota exemplify excellence in customer service. Period! We purchased a used vehicle (not Toyota, by the way) from them on the 17th of March. Mind you, we drove from the Florida panhandle to Om... read more

Beth 

on DealerRater

5 years ago

Mike was super helpful with my purchase of my new RAV4. He was understanding and helped me feel comfortable with my car purchase. I would recommend him to my family and friends for future car purchases. 

Kathi 

on DealerRater

5 years ago

I have never been treated so special. I am 66 and have purchased many cars over the years but have never experienced a dealership that everyone I came into contact with went above and beyond ' just selling a car'. I cannot imagine doing business anywhere else and VIllage Pointe is where I will recommend for anyone I hear looking for a car! I feel badly that the only person's name I can remember is Darnell Griffin. But everyone there needs to be applauded! Thank you. 

Ed12345 

on DealerRater

5 years ago

Could not have been a better experience. Upgraded a lease and was ecstatic over the experience. I was moving from one model to another because of family member access concerns. I walked into the showroom while my car was having a scheduled maintenance; I didn't have to wait for a salesperson, a courteous knowledgeable salesman was available immediately. We discussed the features and selected a model. We had a miscommunication concerning functionality and the dealership, which includes ALL departments, went WELL ABOVE AND BEY... read more

dianegramke 

on DealerRater

5 years ago

Can't make a decision! The Village Point Toyota Dealership has got to be the friendliest dealership that I have ever been to. I was a difficult customer, I looked at inventory, went on test drives, left, came back multiple times, and still could not decide ~ I was there two nights till after closing, then finally, it just clicked! In my opinion, both Chris and Sam were very personable, patient and very knowledgeable about helping me with this very difficult decision. Thank you Chris and Sam and to everyone ~ I felt like I wa... read more

Pete 

on DealerRater

5 years ago

Wow! Everyone from the General Sales Manager, Showroom Salesman, Computer Technician and Dealership Inventory Specialist, were all very personable and upfront with everything. Great experience. 

addie796 

on DealerRater

5 years ago

As a first time car buyer I was cautious and hesitant - Chris went out of his way to make me feel comfortable and valued as a customer. I never felt pressured and he sent me home in my dream car! Will be recommending friends and family to see Chris. 

Dan Wiseman 

on DealerRater

5 years ago

First time working with Mike Hansen and won't be the last! I had a great time working Mike! He was very understanding of my upcoming engagement plans and helped me find a deal that worked around those expenses. I had a great experience!