Vinebrook Homes

Kenosha T 

on BBB

8 months ago

Jessica Tillman is the absolute best. She is so relatable, respectful, none judgmental landlord I could ask for. I could go on and on, just know she really cares about the person living in the property and has so much sympathy and empathy for kids. 

Jesus V 

on BBB

a year ago

I have just signed my lease yesterday and so far so good. House I decided to move in I inspected my self been in the construction business I know better and is in excellent condition. Tianda was my leasing agent and she is an awesome person very professional pleasant and very helpful. And for that me and my family thank you Tianda. I’m a very good tenant keep house in great shape so hopefully this becomes a great experience and a long haul . Thank you vinebrook homes. 

Casey B 

on BBB

a year ago

Vinebook Bought the home we’ve lived in 10 years 2 years ago. After first year we had our first issue with heat going out and turned out we needed a new furnace. Vinebrook responded next day and within 4 days we had a new furnace as well as new central air unit. Our roof started leaking this week and 2 days after maintanence request roofers are her me fixing the problem as well as making plans for indoor repair to ceiling. I have no complaints, my invoices for utilities are always emailed to me before added to account and cu... read more

Tina S 

on BBB

a year ago

My home was listed as 1975 Sq. Ft., but it is not. **** *** **** *** **********. When the home was sold this was also the listed square footage. It's just wrong. We moved from Ms. and foolishly believed the listing. On the other hand, every maintenance issue we had has been resolved. We have not had nightmare issues as others have had. We have 5 months left on our lease, and will consider moving to another Vinebrook home in the future providing our deposit is refunded Accordingly. The staff has been very professional. I don'... read more

Reba B 

on BBB

a year ago

Vinebrook bought our home 2 years ago From our private landlord. We’ve been here 10 years. We just signed our second lease, rent raised very reasonably. We’re always made aware of any charges coming to us for our water service about 10 days before they post to our account. 3 days ago I submitted that our furnace would not kick on after our central air quit. The next morning an hvac company was sent, and found that are very old furnace was done. We needed a new one. One full day later, the hvac company is here installing a br... read more

Sonta S 

on BBB

2 years ago

Carl and Matt were great. They were both very nice and knowledgeable 

Andrew C 

on BBB

2 years ago

Half these 1 star reviews are fake. One is a one star review because they didn’t even get selected for a home. Another is a homeowner that isn’t a renter complaining about vb buying houses in their neighborhood. Another is complaining about an apartment… vinebrook doesn’t even own apartments… 

Karin B 

on BBB

2 years ago

Thank you so much for your speedy follow up on my Service Request you and the Gentlemen which came out are awesome . Have a pleasant Day . Karin B***** 

Ardthare R R 

on BBB

a year ago

I live at Vinebrook homes, on January 5th I paid rent according to the charges on portal. It did not state that late fee of $50 should be included. The portal will only accept what is showing. I received email, stating late fee due or eviction. I called and received phone call from their customer service telling me that a late fee is charged the 5th. I need $50 for surviving and it's not right that they charge late fee if payment is accepted on 5th.