Vinebrook Homes

Alex S 

on BBB

11 months ago

has anyone ever actually got a house through these guys? I'm pretty sure they just accept applications and don't rent their properties. 

Talor H 

on BBB

a year ago

The absolute WORST rental company I have ever rented from. Maintenance request incomplete, never calls or assistance with billing, must wait 2-3 business to speak with a live person, no air conditioning, lights not working, fire alarm checks or battery replacements not done.. The worst business I’ve ever rented from, I’m willing to break my lease and not give them anymore. Safety Hazard everywhere! 

Kathy T 

on BBB

a year ago

I have a rat problem. Maintenance came and gave me sticky pads. He didn’t look to see where they were coming from. Needless to say I’m afraid to go in my kitchen because I see droppings under my cabinets by the dishwasher and the stove. I’ve had a bug problem since I moved in. My rent went up a 100 , however no maintenance or up keep has been done to the house. 1600 a month . I need pest control, not maintenance 

Amber H 

on BBB

a year ago

Terrible Terrible company. When i first moved in we had a water leak in the hot water tank which resulted in a ridiculously high bill. At no point did they take accountability. When I initially signed my lease they wanted all utilities in my name which was fine. Upon renewal they stated that all utilities must go in their name due to tenants moving out and not paying. Within 3 months of the switching everything into their name my electric got shut off because they didn't pay. 6 months later I recieved a disconnect notice for... read more

Ethel A 

on BBB

a year ago

Liars and fraudulent individuals they have tenants sitting in at home in Overland mo with raw secrets in the basement snd won't do nothing about it 

Tyler K 

on BBB

a year ago

Been trying to reach out about a leak on property since June, Little to no response even with work order put in. Get a $1500 dollar water bill in august before they respond. “We have now found and fixed the issue ourselves.”They say someone from water company will be out to do a leak test on sept 30, over another month away. And when we ask about how long it is and about being reimbursed for them not sending someone out to check the issue they ignore the question and say the water company isn’t coming to check for the leak w... read more

Francisco S 

on BBB

a year ago

The worst rental company I’ve ever had to deal with! Absolutely unprofessional & shady business practices. Impossible to get a hold of anyone, you have to call an “answering service” for everything, then wait days before someone gets back to you. The maintenance department is rude & unprofessional (I’ve put in 8 tickets for the same issue & I'm still dealing with it) & this is just scratching the surface of the issues I’ve had with this company! I don’t normally write reviews (especially bad) but if I can save any renters ou... read more

Lanita B 

on BBB

a year ago

I rented from them for 2yrs and didn’t have a problem with them until I moved out and tried to cash my deposit that took 1 1/2 months because the micro numbers didn’t match the banks. I was In Georgia and the closest bank was 1.5 hrs from where I live. I lost time from work on 4 different occasions and not one time did they offer to reimburse me from something that was wrong on their end. They issued me another one and I go to Walmart and they say they couldn’t cash it because of the numbers on the check. The fourth time it ... read more

Anaisha R 

on BBB

a year ago

The absolute worse company I’ve ever rented from. There’s no point in putting in a maintenance order. The maintenance guy they have look like he on drugs. I was switched from a company before this and didn’t know until it was time to pay rent so all of my work orders were null and void. Reading the complaints from other tenets im pretty sure I’ll be the one to blame. I also saw they had a lawsuit against them.