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Vinebrook Homes
- Property Management
- Gahanna, OH
About this business
Location details
790 Morrison Rd, Gahanna, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Huntsville al They have a wonderful maintenance department Johnathan is on top of every issue. He is a pleasure to work with and very efficient. Today I had to call the call center and Robin was also great so pleasant. I am very pleased with vinebrook on Huntsville al. Marsha T***** resident
I want to give props to the Cincinnati maintenance team. My heat was out during this current cold snap we are having. I had Duke Energy check the pilot light and that was not the issue. I put in a maintenance request around 3 am on 11/13/2022. Someone from the maintenance department was already at my home early this morning and the heat is now working. My grandchildren and I thank you very much for the quick response time!!!
Business response:
Thank you, Holly, for your kind words regarding our completed service request and how it exceeded your expectations. We appreciate you as a VineBrook resident, and value your continued loyalty to us as a leading provider of safe, clean, and functional rental homes.
1st I just want to give GOD praise. As a tenant of this company from my experience I must say don't let bad reviews detour you from missing out on what could be your blessing.
Business response:
Dear Brandi, Thank you for taking time to share feedback with VineBrook Homes. Our priority is to ensure a stress-free experience. Residents like yourself are why we strive to deliver prompt service and continued excellence to everyone who puts their trust in us. If we can do anything to serve you further, please let us know.
AWFUL probably the worst landlords I have ever dealt with
Given the fact that we were unable to get a call back to even view a property and every time we called the main number for vinebrook homes, We got nowhere so we decided to look at reviews online. Given the horrific reviews of this company covering everything from mold to dozens of maintenance requests with no response, I think we will pass. FYI this place owns tens of thousands of properties across 20 states so beware.
By far the worst place to ever rent from to the extra chargers every month to not wanting to fix anything
I’m currently living in Vinebrook home Huber Heights oh, it’s horror Condo, I sent a request for maintenance more than 10 times, Imoved in this home from June 2025, I sent requested more than 10 times , only maintenance showed up 2 times, other times they never showed up and still said they fixed it and never showed up! My biggest concern is Smoke ?? of cigarettes and weed coming in my home through the Vents, when I turn on the air conditioner, and the door it doesn’t have a rubber seal it’s has space the outside air it’s co... read more
Business response:
Thank you for sharing your concerns, and we regret to hear about the difficulties you and your daughter have experienced. An internal case has been created and shared with our local leadership team for review and response so the issues you raised can be properly addressed. We remain committed to supporting our residents and will work toward a resolution that prioritizes your family’s health and well-being.
I rent from then late on rent they locked my portal to pay rent so now it’s the weekend and they are going to add more late fees never comes out for maintenance calls sick of them and will be seeking court here soon
Business response:
Ethan,we understand this transition may be frustrating and appreciate your patience. The portal is not locked—we are moving to a new system that begins after the 17th, and rent can be paid once it’s active. An email was also sent with details about this change to help guide you through the process. Sincerely, VineBrook Homes
This rental agency gets no stars. I have been living here for three years, and they go up on my rent every year. They never come out and fix anything. I have a central air unit that I cannot use because they never fixed it. We recently had a flood, and it has been a month since they did not come to remove the water, nor have they fixed the leaky roof. This is a true definition of a slum-lord.
Business response:
Andrea, thank you for bringing your concerns to our attention. An internal case has been created, and your comments have been shared with our local management team. A representative will be reaching out to you shortly to address the issues you’ve raised. We value your feedback and appreciate the opportunity to improve your experience. Sincerely, VineBrook Homes
Frequently asked questions about Vinebrook Homes
How is Vinebrook Homes rated?
Vinebrook Homes has a 1.4 star rating with 254 reviews.
When is Vinebrook Homes open?
Vinebrook Homes is open now. It will close at 5:00 p.m.