Vinebrook Homes

Tia W 

on BBB

2 months ago

Please do not use Vinebrook. This house has been a disaster. I wont even go into the history, just the present issue. As a current tenant, I am stuck in a “hotbox” home. I live in Alabama which consistently have temperatures over 100 degrees. The home I’m renting from them is not properly insulated therefore as the sun beams down it’s overpowering my ac unit and my home is essentially hot ALL DAY LONG. It really doesn’t matter what I have it set to, by lunch time it will be 10 degrees hotter than its set for and it climbs u... read more

Manesa R 

on BBB

2 months ago

Nothing is serious with this company. I've been without air for 4 days. I'm strugging to breathe every night. I can't request appointment days for less serious issues. They raised the rent but can't fix anything. My gutters are falling, the porches are falling apart the basement leaks the furnace leaks. And i had to scrub this place clean before moving in and it still smells like animals and feces. I don't have any animals. It took multiple people coming out to fix the toilet. I request a cover for the dryer vent outside and... read more

Winzetta H 

on BBB

3 months ago

For 5 years, 6 months I lived at **** ********* *** ******** **. The neighborhood was great. When we moved in the house was so dirty that Stephen, the move-in inspector, refused to inspect it and we were given a $250 credit to clean it. At the time of initial move-in, the house was managed by Prager. Vinebrook took over in 2022. Without a phone call or an inspection, Vinebrook raised our rent $200. We stayed because the area was great and it was within walking distance from my daughter's job. There were major plumbing issues... read more

Sally S 

on BBB

3 months ago

I use to rent from them 3 years ago. I feel so bad for the current tenants. I am grateful to have have purchased a beautiful home in a safe community. This company was and still is a slump lord. You all only hope is to get out, get your money right, and buy your own home. Vinebrooks keep the poor, poor. 

Kyra C 

on BBB

4 months ago

I don’t personally rent from them but they own 8 out of the 12 homes in my cul-de-sac. They are ALL falling apart. Gutters falling off the houses, writing or graffiti on the brick, grass over a foot tall, deteriorating roofs and chimneys. You name it! This is in Westerville which is a very nice area and this company is decreasing the value of the surrounding homes. We spoke to a neighbor who is a Vinebrook tenant & they say they have maintenance requests that haven’t been reviewed for months! 

Alyssa M 

on BBB

4 months ago

this company is a slumlord. there’s so many families getting screwed over by them. currently pursuing legal action to get every cent back. we haven’t even moved in! got keys and half rhe fragrance plug ins they used to disguise the smoke smell is gone… my children and i all had asthma attacks within hours. this company needs to rot, just like their houses are!! 

Ida V 

on BBB

5 months ago

Me and my children are about to be homeless. I hit a rough patch. Vinebrook filed evictions on me. I paid in full and am still here. They decided to not renew my lease. So I can't rent from them, because of the filed evictions, no one will rent to me, and I can't stay. I never thought I'd be homeless. I work every day. Please read the lease. Don't let them get you. 

Viola M 

on BBB

6 months ago

I am a current resident of vinebrook homes and I find that it is hard to get in touch with anyone there. Then when you get someone they talk down to you like you are dumb. For instance I have received a bill from the water company in the amount of 159.59 then I get a bill from there third party billing and it states 135.90. That is a 34.05 difference. So I place a call to only be told that there is a past due sewage charge of 647.05 that I have to pay. Excuse me, when I have paid each and every time the water bill is due. I ... read more

Brooke P 

on BBB

6 months ago

I applied for a rental last night around 8pm and paid the application fee of 80$ since there were 2 applicants. It states this takes up to 2 days to be processed. This morning i checked to see any updates on the application around 10am and it said denied. I have called many times to figure out why i was denied since nothing was on my credit reports saying any credit records were even pulled by any kind of rental company. When i call they give me a number and it goes to the same automated system or the customer service email ... read more