Vinebrook Homes

Shelby M 

on BBB

a year ago

Their customer service could not be worse. You can’t get anyone on the phone, I’ve been calling for days. You can’t message them on social media, their comments are turned off on all posts. I’ve been without a/c for days, I have active mold growing, I’ve had to hire my own maintenance help countless times and the house is falling apart. 

Dionna H 

on BBB

a year ago

From my dad in Dayton Ohio : I Want Your Company To Know How Disappointed I Am With The Way You Operate Your Business. I Put Down 845.00 On June 10th To Hold A Home For My Daughter And Granddaughter And Myself, We Couldn't Come Up With The Move, Which Is 1581.00 . How Can Your Company Be So Heartless As To Keep My 845.00 Deposit! I Didn't Take Possession Of Any Keys. This Is How Your Company Treats Veterans. Or Just Certain Veterans? One Of Your Employees Had Me Sign The Lease After Giving Her My Deposit Which I Thought Was ... read more

Christopher S 

on BBB

a year ago

Vinebrook homes in Huber heights, OH. our AC went out Thursday 6/13/24 , maintenance guy Karl came out Friday 6/14/24 replaced blower in furnace and it blew. Told us he would provide a 5,000 btu portable ac. He told us they will come out Monday 6/17/24 but if it gets too hot before then we can call the emergency number for more portable ac or window units. We have tried getting ahold of them and they keep telling us they will get to us asap. There's no emergency for these maintenance "guys". we have a new born and its in the... read more

Seneta S 

on BBB

a year ago

I move from one of Vinebrook Homes here in Montgomery, Al. Had to move out 6 month before the lease expired with a roommate that removed all my information from the portal. I communicated all information to Frederick Harvey who is employed with Vinebrook Homes of the situation and why I had to moved. Got a letter from the courts they were suing me for 1019.00 because the other party stayed in the home after I moved. The other party left there personal items in the home and would not contact Vinebrook to gain access of the ho... read more

Kayla B 

on BBB

a year ago

DO NOT RENT FROM VINEBROOK!! They are horrible back when we had the Tornado on Memorial Day , it messed up my house where animals and etc was getting inside. I tried for months and even have proof for them to fix my house and they didn’t! My lease was up in October so I left a month before because the house was completely not safe for me and my child to live in with rodents!! I called for 5 month straight and the only thing I kept hearing was it’s out of a big claim and it’s still pending! If I know better I should have put ... read more

Daphne M 

on BBB

a year ago

Vibebrook Homes LLC is Very unprofessional service.. they keep finding stuff as you go along of staying on their properties. My rent started off 1,135 to 1,235 far as the utilities they don't show you the water bill unless you asked most of the times they won't tell you or put it in the ledger and to find out paying two months worth of water bill they said we do t have the rights to the bills unless you email them to get a bill after they paid two months and we have to reimburse them. You don't talk to the real ppl just the ... read more

Tiwanta D 

on BBB

a year ago

I am currently renting a house from Vinebrook my air unit went out and we immediately notified them by email because you can never reach anyone. The temp inside of the home has reached 89 degrees and this is day 2. No phone call to say when they were coming to fix the unit, no text nothing and as a cancer patient it is starting to affect my health. I am feeling dizzy and vomitting due to the heat. My husband has a fan in our room but it is not helping in this large house. We need our unit fixed and don't know who to contact ... read more

Stevena M 

on BBB

a year ago

I have been living in my home since 2019...MY rent was 1280...Vinebrook has raised my rent considerably due to me being on a month to month lease..(now they want $1735)...they have cut off my utilities and put them in thier name and being double charged! This is a problem cause you have to pay them cause they add it all to your rent and charge you...without you seeing a bill. I have asked numerous times about a sewer bill that never existed until Vinebrook took over! Last month I paid 1640 ...this month they say I owe 2020..... read more

Shelby M 

on BBB

a year ago

Trash. They deny almost everyone, just take your application fee money with no real denial reasoning. They’re taking over all these homes but won’t rent to anyone. Crazy to me.