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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Contact Center Implementation As a start up company, choosing the right product to 'go into' is critical. We want to offer a great customer experience with out over engineering the solution. Working with the Vonage team was great. Knowing our implementation timeline (which was tight) they compress the project without compromising quality. Joe Chapa was great to work with on the design, training and implementation of our contact center. When roadblocks occurs (which they always do) he came to the table with solutions. The who... read more
VCC Implementation Went Great!!! The implementation process of VCC into our business was smooth and seamless. The Vonage team was knowledgeable and professional from start to finish. We have now been using VCC for about a month and it has already had a tremendously positive impact our business. The integration between VCC and Salesforce makes it easy to see call data and agent productivity all in one centralized location. I would highly recommend Vonage to any business in need of a call center solution.
Excellent product and prompt service We replace our calling system and this took us to a whole new experience. Details on tasks, call cadence, recording of all calls. entire new experience. The team we worked with was amazing, knew the product in and out. Scott, John, and Dan helped us to get this up in running smoothly. Thanks and best team to work with. Lavanya
Outstanding Experience Being new to Vonage and the whole contact center world, everything was like a foreign language. However, Josh Flynn was more than accommodating and truly took the time to assist with the many many questions I had. Creating and implementing an entirely new contact center was quite a challenge but we were truly blessed to have Josh & Chris Brienza there to help us ! Thank you, gentlemen, for all of your help throughout this entire process. Jessica
Excellent Product and Service Following a failed implementation using an alternative provider, NVM were selected to deploy Vonage Contact Centre within an incredibly aggressive timeline in order to meet to a commitment made to the business users. From the outset, our Account Manager and Service Delivery Manager invested a great deal of time to get the Project off the ground. During the implementation, our Professional Services worked with the business to meet all of their business requirements (and surpass expectations in so... read more
NVM Implementation - Well Done The implementation team was effective, efficient and very easy to work with. Implementation went smoothly and the product works as advertised. The entire product is highly integrated with Salesforce and several of the features work better than described during the sales process. Overall excellent job!
Great Experience with NVM Team We have a large, complicated business model on a mature platform. Our implementation was complicated and intricate. Dan Wieners was very knowledgeable, straightforward and patient, helping us understand the ins and outs of our implementation decisions and pointing us to the best paths to meeting our business requirements.
NVM Implementation review Still some (a lot of) room for progress - although working with Shvanyaa makes up for a lot :-) !
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Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.