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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Vonage Review I am a sales agent for Farmers insurance and we recently transitioned to Vonage. The transition to Vonage has been surprisingly smooth as we received step by step training via zoom despite the time difference. The system is impeccable and has resolved countless issues we faced daily. Aside from an outstanding system , we received astounding customer service from Mimosa. In a short time frame, Mimosa developed and individualized our system to work specifically and efficiently for our agency. Mimosa was very resp... read more
AMAZING PRODUCT AND EXPERIENCE I recently switched to Vonage from another telephony provider and it was the best decision I could have ever made. Vonage is an AMAZING product and has increased my teams productivity and streamlined my processes. We've seen an increase in productivity of 40% in a short period of time. I worked with Mimosa doing implementation and she has been nothing short of amazing. If you are lucky enough to work with her on your implementation know that you are working with the best. She is a top talent an... read more
Vonage and no other Firstly, kudos to the implementation team that supported my design, build, UAT and rollout - Victoria Williams, Martin Fort and Craig Littlefield. These 3 guys managed the entire setup from day 1. Understood my requirements and delivered on every ask. Managed stakeholders within our business to deliver a product that supersedes the competition. In relation to the product. It definitely delivers what it says on the tin. We use all features under the premium service and can definitely say that the service w... read more
5 Stars for the Vonage Team! Derek Lane was our main point contact for implementation of the dialer into our Salesforce Org. He made our implementation process very smooth while listening to our unique business needs. I also want to shout him out for some incredible post go-live support. We had some very unique problems occur with the telephony and salesforce integration that Derek escalated through to Vonage support and constantly followed up with. We were able to solve both issues within a week. We've now been using the pl... read more
The Vonage Experience Victoria and Neha were my two main points of contact with Vonage and I greatly enjoyed working with both them and the rest of the Vonage team. Both Victoria and Neha are extremely knowledgeable and efficient but also make things enjoyable, nothing is ever too much trouble and both will take the time to explain any issues and work with me to factor in the best course of action. I can't rate them highly enough and would love to work with them both again.
5* for Vonage Team! We were looking for a telephony partner who has a very smooth integration with SF in order to design/deliver custom automations to improve customer journey, reduce the number of contacts, have a true 360 view of the customer and being able to run the analysis without having to jump from one system to another. Vonage solution is second to none! We are delighted with working with such a professional and reliable company! The implementation process? I cannot express how knowledgable and easy to work with the... read more
Great to work with, excellent experience Huge thank you to Mimosa who guided us through the whole implementation . It was great working with all of them and I am highly recommending their service.
Smooth implementation thanks to helpful Vonage team My company has a very small call center. Setting up Vonage is our first foray into the wonderful world of IVR and CTI integration with Salesforce. The Vonage team was able to guide us through the process and made the setup, testing, and go live a great success.
Excellent Service We were using a very old version New Voice Media and needed to upgrade many levels to be on the current release from Vonage. This required the services of their implementation consultant, Joe Chapa. He was an absolute pleasure to work with. A very long upgrade was required. He answered all of my questions and really took the time to help me understand the system. I couldn't recommend his services more. Thank you Joe!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.