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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great platform, incredible onboarding We were looking for a telephony solution that combined the power of Salesforce with a reliable and flexible phone system for our Inside Sales team. With our previous provider, we had little in the way of regular reporting, our agents couldn't use the phone system from outside the office and onboarding new team members was a major headache. We tested a number of other big name platforms but nothing was as easy to manage or was as reliable as the Vonage solution. Once we committed, our Von... read more
Implementation of new Business unit and improvements in call flows Besides being very satisfied with the functionalities already implemented during the last year and a half, while trying to make our flows even more businesslike and efficient, we have received an excellent support and very detailed information from Mimosa Griffiths, who's always competent and has an adorable treatment towards us. Thanks also to Tomasz Damian for your excellent training and support which is very much appreciated.
Vonage Phone System - Install and Implementation Switched from our prior provider to the Vonage phone system and was assigned with Dan Brown as our project coordinator. He is extremely knowledgeable and patient. We had our workflow completely revamped midway through the project and he was willing to hold our hands throughout the entire ordeal and made it as painless as possible. Even after training, he was willing to steer us in the right direction.
Easy Install & Great Service We just switched systems and the Vonage team was great to work with. Our project coordinator Dan Brown was very helpful and detailed through the whole process. About halfway through we ended up re-working the whole system to make our lives as easy as possible based off conversations with Dan and the change was made quickly and easily. He was with us from the start all the way through implementation. I highly recommend the Vonage system for anyone looking for a change from their current provider.
Vonage Phone system Andrew Nelson, was very professional and thorough while providing excellent training for our new phone system. Thank you Andrew, as the transition has been very smooth. Your Awesome.
Andrew Nelson Thank you Andrew for the guidance and training with the new phone system. You are very well spoken and very friendly.
Vontage phone system Andrew Nelson is exceptional and provided thorough training. Thank you Andrew!
New Voice Media/Vonage was a game changer for us! I highly recommend the New Voice Media/Vonage product. When we launched last year, we were migrating from an old customer service solution into Service Cloud and we had trepidation about changing phone systems on top of that. Daniel Wieners and the team really stepped up and made the process smooth and far less painful than we expected. The team likes using the interface and the Salesforce setup is well documented and straightforward. Even the transition to having our agents ... read more
Excellent - Vonage Contact Center and Salesforce Integration Experience Andrew Nelson and team were very competent and provided a seamless migration and upgrade experience. I appreciate that the right people and most knowledgeable people were organized for each call and that the technology worked in an intuitive fashion. I hope that we can partner with them on future projects and would full recommend this product(s) to any client looking a phone system that supports salesforce integration and end to end reporting for hubs an... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.