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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent Support Andrew helped with me all the queries i had related to Call Flow. So overall it was great experience as he was able to deliver excellent service and fast solutions to the issues . Thank You Andrew once again.
Fantastic service! Andrew at NVM was with us every step of the way, designing and correcting the call flows to fit our vision. We appreciate Andrew's dedication and seeing us through to the end successfully!
NVM implementation Our Rep, Jose Chapa was patient, knowledgeable and always available to assist during the process. He went above and beyond on many occasions to help me personally understand and talk things out so that the tool fit our needs. Thank you Joe!
Vonage Implementation We have just implemented Vonage in our 3 offices in the nordic countries. What we like most about the system is the integration with Salesforce and also why whe choose Vonage in the first place. Working with Vonage is such a pleasure the employees are always ready to help out and the onboarding process has been very professional. Every time we reached out with a question or a problem, they did what ever possible to help us out and listening to our feedback. I still think that the contact pad and the sys... read more
Awesome! Working with Dan Brown and team at Vonage was nothing short of awesome. With the challenges of being fully remote, and very shortened timeline for go live, it's like they've done it a million times. Happy with the implementation and the product. Cheers!
Vonage Implementation Our professional services consultant, Andrew Nelson, was friendly, professional, responsive and a pleasure to work with. His overall turn around time for my many questions was better than expected. Quite often my emailed questions were answered within an hour or less. While I know he was servicing more than one client I was always made to feel like I was his only client. After an unpleasant experience during the contracting process, Andrew was a breath of fresh air that turned my initial negative opinio... read more
Great implementation suppott Wesley our Professional Services consultant at Vonage has been amazing in helping us get the most out of the product. Great product great support team
Excellent call center App for salesforce I like the deep integration with Salesforce. Greate support services.
Excellent Service Vonage provides impeccable service for their phone system fully integated with Salesforce. Staff is always helpful to overcome the challenges the system might provide for agents. Rating is 4½ really, The missing ½ star is for room for improvement that Vonage is always willing to take note of. Highest recommendations!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.