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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Very solid solution and fantastic support! Integration seemed easy. The interaction designer side seemed well thought out. Daniel Wieners, our services consultant, was nothing short of amazing. He was upbeat and easy to work with. Generally a pleasure!
Minor hiccups, but without Joe Chapa we likely would have changed our minds Overall, Joe and his team (Yalda, Peter, Donald, and I know I am missing someone...) have provided excellent service and their communication has been astounding. I am very glad we got Joe as our rep because he went above and beyond. Thanks, Joe! If you get sick of Vonage, let me know and I will find a role for you here! :)
Great product, great team Absolutely loved working with the Vonage team on the implementation of the product. Almost everything we asked for is possible and fixed within a matter of hours. The Vonage contactpad is very user friendly, our agents adopted to it almost instantly. Configuration is also quite simple and quick. Very happy with how smooth the implementation went and looking forward to working with Vonage further!
Wework Vonage Migration New Voice Media has resolved more headaches for us at Wework than I can care to count. We went from four disparate phone system vendors to NVM and it has saved us money, time, and provided a higher level of service than we were getting anywhere else. Dan Jones and Geoff Parlett were amazing partners helping us navigate our native systems and facilitating a smooth transition to NVM. I would recommend this product as the highest standard for VOIP systems and will be singing its praises to anyone looking... read more
Stable platform - Multiple features The Vonage platform user friendly, configuration friendly and extremely stable. Almost all the features required by business are available in Vonage - newvoicemedia
Joe Chapa - excellent service overall! Mr. Chapa was extremely knowledgeable and helpful throughout our implementation process. He was patient with us when we didn't understand and he went out of his way numerous times to ensure our training was completed and our "go live" went smoothly. Without Joe, I believe we would not have had as great of an experience and I am grateful to him for all of his expertise and assistance. I do need to also give a shoutout to Peter Chhim and Yalda Moslehian for their help whenever called on, ... read more
Problem Property Pals experience We had a great experience going live with Vonage. Joe Chapa helped this transition for us go extremely smooth. Anytime there was an issue he walked us through how to resolve it quickly. We expected some small issues may arise but we were pleasantly surprised when everything went so well. We had weekly meetings and were trained and coached on how to use and format the system for us. I would highly recommend Vonage and anyone who gets the pleasure of working with Joe Chapa would be in the hands... read more
Beyond Amazing for Vonage Our team had the opportunity to work with Mimosa on the implementation of the telephony system and we are beyond happy. She has the best personality to work with and you can see that she works hard on finding solutions for our business and increasing our productivity. She's able to handle anything we need with the fastest response and I have never seen that with any other product we've had, so thank you Mimosa! Vonage's system runs smoothly and by far the BEST product we have seen!
Vonage I want to commend Mimosa on her excellent customer service skills, and the seamless transition from our old phone system to Vonage. Even with different time zones, she made herself available to make sure our team was comfortable with using the system. The virtual training was flexible and interactive; she is truly an asset to the company! Vonage has provided a solid product that will help increase our productivity, and take the company to the next level.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.