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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Implementation We installed VBC and VCC into our Salesforce environment recently. The product is a lot better than the phone system we were using before. Daniel Wieners was our technical architect and product trainer. Daniel's past experience working with Salesforce allowed him to approach our Salesforce integration already having a deep knowledge of how Salesforce works; and being able to write SOQL allowed Daniel to make our Call Flow very dynamic in real-time. On top of that, he trained our trainers (and much of our... read more
Great Initial Conversations The demo was straight to the point and short enough to intrigue me, but above all, Brian Wassel communicated empathetically and answered all my questions with illustrations. I will consider recommending Vonage to my direct and as well as external stakeholders in other jurisdictions.
Implementation Team are Rock Stars! We had a very complex implementation with a lot of different call plans for different white-labeled campaigns and Joe Chapa was so patient with us. Joe went above and beyond on so many occasions to accommodate our complex and changing environment including delays due to COVID restrictions. Joe managed our implementation with precision making sure that we didn't miss a thing. Thanks Joe!!
Great Explanation on how to use the dashboard Mimosa Griffiths was very helpful in her explanations
Great upgrade from VBC and prompt setup Upgraded from VBC after outgrowing the solution, efficient platform with must-have features for high call volumes. Quick and well-executed setup by Martin Fort.
Great Tool Vonage is an extensive tool that gives you great real-time analytics and insight into your consumers and agents. While the launch went smoothly and the program is up and running, the training and post-launch communication/bug resolution could've been stronger. Overall, recommend.
THE BEST SERVICE AND IMPLEMENTATION I COULD DREAM OF!! Carlos did an INCREDIBLE job of learning our complex business system, and getting us running in Salesforce VERY QUICKLY!! He proved that Vonage cares about their customer's results. The call quality is excellent and the customer support is second to NONE. Carlos at Vonage feels like a part of our team. 10/10 would recommend Vonage over any other provider. We were nervous about leaving our provider and making a transition with nearly 100 agents who all work remote. We are... read more
Very solid solution and fantastic support! Integration seemed easy. The interaction designer side seemed well thought out. Daniel Wieners, our services consultant, was nothing short of amazing. He was upbeat and easy to work with. Generally a pleasure!
Minor hiccups, but without Joe Chapa we likely would have changed our minds Overall, Joe and his team (Yalda, Peter, Donald, and I know I am missing someone...) have provided excellent service and their communication has been astounding. I am very glad we got Joe as our rep because he went above and beyond. Thanks, Joe! If you get sick of Vonage, let me know and I will find a role for you here! :)
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.