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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Lemons to Lemonade We purchased Vonage, formerly New Voice Media 2 1/2 years ago. Our initial set up and implementation with Jake Singleton was fantastic. Jake had a solid understanding of the system and easily understood our business model and needs. Between implementation and up through a few months ago we routinely searched for an alternative as the support and reporting were barely existent. Many wasted hours internally and frustration beyond anything I have experienced with a system in my 30+ year career. About two mont... read more
Global Voice Assurance Implementation We enabled GVA for our contact centres earlier this year. The purpose of the project was to get our contact centres from different regions onto the same cloud. I worked very close with Kaser during this project, he supported me with a lot of the changes I had to make on Vonage in order to prepare it for GVA. Leading up to go live and on the day he was extremely flexible, making it easier to implement this change as we have contact centres in different time zones. It was a pleasure workin... read more
Great job by Dan and his team The solution works great for our team. The integration into Salesforce was easy and timely. Changing systems is always a challenge and a worry, but the team had us prepared and ready to meet any challenges both before and after launch.
GVA implementation Earlier this year, we enabled GVA for our contact centres in order to improve global call quality. Kaser led this project for us from Vonage's side and was a pleasure to work with. He was very flexible with his working hours and was able to support our sites in Asia for our go live, despite the time difference. He was also prompt with communications and very responsive to any questions that were raised. As a result, the implementation went very smoothly and on time.
Great Product and Great Staff Much easier system to administer than our previous solution. Staff at Vonage/NVM were wonderful in helping us meet a very short timeline to get implemented and it all went off without a hitch. We're a 24/7 call center so the attention to detail was much appreciated. Dan and team kept the project moving while ensuring we limited any potential risks. A month in and the solution is doing everything we need plus it's easy to make changes as feedback rolls in from customers.
Great Product, Great Team The softphone layout is easy to use and administer. Our implementation team, Matt Drennen and Sean Gilder were fantastic to work with. Matt made the Salesforce integration and connection piece very simple and spent time making sure we really understood how to administrate the system properly. Excellent team!
Support with Contact Center We recently implemented the Vonage Contact Center and couldn't be happier with the care and support we received during our setup. From choosing Vonage, to finally going live, we had every question answered and the process shown to us step by step. Joe and Dan were extremely helpful and made sure we knew the service inside and out before setting up to go Live!
Implementation of Global Voice Assurance We recently implemented Global Voice Assurance which has consolidated our reporting across multiple sites, enabled us to implement intelligent routing options and improved the quality of calls in some of our contact centres where we frequently had quality issues. Kaser supported our transition as Onboarding Consultant and was a fantastic support throughout, he was flexible with his working hours to support our agents in multiple time zones and had a pragmatic attitude to any hurdles w... read more
Excellent We vetted a slew of different phone vendors and eventually decided on Vonage - particularly due to their strong integration with Salesforce. After implementation, we regret not having switched over to the platform earlier - it's easy to use, reliable, and feature-rich. We look forward to many years as customers of Vonage!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.