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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Product and Great Staff Much easier system to administer than our previous solution. Staff at Vonage/NVM were wonderful in helping us meet a very short timeline to get implemented and it all went off without a hitch. We're a 24/7 call center so the attention to detail was much appreciated. Dan and team kept the project moving while ensuring we limited any potential risks. A month in and the solution is doing everything we need plus it's easy to make changes as feedback rolls in from customers.
Great Product, Great Team The softphone layout is easy to use and administer. Our implementation team, Matt Drennen and Sean Gilder were fantastic to work with. Matt made the Salesforce integration and connection piece very simple and spent time making sure we really understood how to administrate the system properly. Excellent team!
Support with Contact Center We recently implemented the Vonage Contact Center and couldn't be happier with the care and support we received during our setup. From choosing Vonage, to finally going live, we had every question answered and the process shown to us step by step. Joe and Dan were extremely helpful and made sure we knew the service inside and out before setting up to go Live!
Implementation of Global Voice Assurance We recently implemented Global Voice Assurance which has consolidated our reporting across multiple sites, enabled us to implement intelligent routing options and improved the quality of calls in some of our contact centres where we frequently had quality issues. Kaser supported our transition as Onboarding Consultant and was a fantastic support throughout, he was flexible with his working hours to support our agents in multiple time zones and had a pragmatic attitude to any hurdles w... read more
Excellent We vetted a slew of different phone vendors and eventually decided on Vonage - particularly due to their strong integration with Salesforce. After implementation, we regret not having switched over to the platform earlier - it's easy to use, reliable, and feature-rich. We look forward to many years as customers of Vonage!
Contact Center Implementation As a start up company, choosing the right product to 'go into' is critical. We want to offer a great customer experience with out over engineering the solution. Working with the Vonage team was great. Knowing our implementation timeline (which was tight) they compress the project without compromising quality. Joe Chapa was great to work with on the design, training and implementation of our contact center. When roadblocks occurs (which they always do) he came to the table with solutions. The who... read more
VCC Implementation Went Great!!! The implementation process of VCC into our business was smooth and seamless. The Vonage team was knowledgeable and professional from start to finish. We have now been using VCC for about a month and it has already had a tremendously positive impact our business. The integration between VCC and Salesforce makes it easy to see call data and agent productivity all in one centralized location. I would highly recommend Vonage to any business in need of a call center solution.
Excellent product and prompt service We replace our calling system and this took us to a whole new experience. Details on tasks, call cadence, recording of all calls. entire new experience. The team we worked with was amazing, knew the product in and out. Scott, John, and Dan helped us to get this up in running smoothly. Thanks and best team to work with. Lavanya
Outstanding Experience Being new to Vonage and the whole contact center world, everything was like a foreign language. However, Josh Flynn was more than accommodating and truly took the time to assist with the many many questions I had. Creating and implementing an entirely new contact center was quite a challenge but we were truly blessed to have Josh & Chris Brienza there to help us ! Thank you, gentlemen, for all of your help throughout this entire process. Jessica
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.