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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
NVM Quick help
New Voice Media Implementation Victoria was extremely helpful with the new platform roll out and the whole thing was made to look easy and understandable. Thank you Victoria!
New Voice Media Victoria was very helpful with the roll out of NVM in our office.
Salesforce integration For our role as lead generators it has been really good so far. The representative Victoria was very helpful and we had teething issues which were/are being resolved
Kaser Kaser was really helpful, showed me how to use NVM and it's functions and made sure that I understood everything. Thanks for your help!
Great Product We use NVM to handle all of our telephony routing for our support team and Account Managers. Works seamlessly as the representatives who handle our account from NVM are very friendly and always go above and beyond to help us out
Reliable Product This has been my first encounter with NVM. Its used heavily by the support team to deal with most queries. The interface is very clean and makes for easy usage, even to a beginner. Saves time and is very reliable. Never really had any issues with it. modern and up to date. hope it stays around for a long time!
Kaser Kaser has been incredibly helpful, knowledgeable and supportive with the implementation of our new service
Super Friendly and Super Helpful! Having Kaser floating around when the new phone system went live was a god send! He was helpful, friendly and made sure he got the job done quickly. He has so much knowledge and quick tips and tricks which is always amazing when you work in a fast paced atmosphere like Telecommunications!
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.