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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
UTC New Phone System Andrew Nelson was extremely knowledgable and patient throughout the process. While I'm sure he had many other clients, the level of service he provided to UTC made us feel like we were the only client he was working with.
Updates and Improvements We have been using the system for years and were looking to update and improve our current call flow for our customers. Working with Lawrence Drinkard and Jose Chapa they helped us to update our current call flows to make a better user experience for our customers. It was a pleasure working with Jose. He was very detailed and knew exactly what was needed to improve our process. He really made the whole process a breeze. Thanks Jose for all your help!
Excellent Platform I have recently started working Vonage and this new platform. The platform has been amazing and I love how many different options and how articulate it is. Jose Chapa has been amazing with working with me on implementation and training. He really goes out of his way to make sure that we understand the system and teaches us things that we didn't even think about. Jose has made this whole experience that much better!
Excellent product, clear call quality, very customizable We were looking for a "follow the sun" style solution that could be used coast to coast to manage a mid-sized group of call center agents, and found that solution in Vonage. When we approached Lawrence Drinkard and Jose Chapa about a new feature we desired for our clients calling into our IVR, they moved into action, setting a flexible plan, keeping us up to date as a new improved call plan was built for us. They both went above and beyond to not only provide the desir... read more
Great Team! The past few months of implementation with Matt Drennan and Sean Gilder went really smooth. I asked for enough admin training so that I felt really comfortable taking over at the end. Matt really delivered! He spent a lot of time teaching me how to build call flows in Interaction Architect so that I could build my own as our company grows. He gave me the confidence to handle it on my own. Sean also played a huge role in our implementation. He kept the communication going and always made sure to follow up on all o... read more
Lemons to Lemonade We purchased Vonage, formerly New Voice Media 2 1/2 years ago. Our initial set up and implementation with Jake Singleton was fantastic. Jake had a solid understanding of the system and easily understood our business model and needs. Between implementation and up through a few months ago we routinely searched for an alternative as the support and reporting were barely existent. Many wasted hours internally and frustration beyond anything I have experienced with a system in my 30+ year career. About two mont... read more
Global Voice Assurance Implementation We enabled GVA for our contact centres earlier this year. The purpose of the project was to get our contact centres from different regions onto the same cloud. I worked very close with Kaser during this project, he supported me with a lot of the changes I had to make on Vonage in order to prepare it for GVA. Leading up to go live and on the day he was extremely flexible, making it easier to implement this change as we have contact centres in different time zones. It was a pleasure workin... read more
Great job by Dan and his team The solution works great for our team. The integration into Salesforce was easy and timely. Changing systems is always a challenge and a worry, but the team had us prepared and ready to meet any challenges both before and after launch.
GVA implementation Earlier this year, we enabled GVA for our contact centres in order to improve global call quality. Kaser led this project for us from Vonage's side and was a pleasure to work with. He was very flexible with his working hours and was able to support our sites in Asia for our go live, despite the time difference. He was also prompt with communications and very responsive to any questions that were raised. As a result, the implementation went very smoothly and on time.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.