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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Good product & very satisfied Different level of skills and phone routing
Review Review
Excellent Service and Support Andrew Nelson was very helpful and knowledgeable as we navigated the development and implementation of NVM with Salesforce. He was able to provide customized solutions to meet many of our needs. Andrew was available when needed and courteous. I would recommend this product, and recommend Andrew Nelson as the representative to work with in your implementation.
NVM Project Team Rocks Tripti and Victoria were pivotal in getting our NVM instance up and working. They continue to support us after go live and have just been all around amazing and a pleasure to work with. Thanks NVM for helping transform our contact centre for the better!
Friendly, Knowledgeable Service The team that helped us with set up were really friendly, and always had an answer to our questions. The System works well with how we do business
Great solution and really helpful on-boarding from Kaser! The solution is reliable, with some of the features such as voicemail drop being really valuable to our team!
Support has been top notch This software works well within our Salesforce environment. Despite a few hiccups along the way, they have been very eager to help solve any technical issues, from Matt Drennan to Jake Singleton, both have been very knowledgeable and helpful supporting this software, very grateful for their support! -Mike.
Fantastic Experience with NVM The recent enhancement work done with NVM could not have gone better. Joe Chapa provided excellent guidance and support, provided great workarounds, and went above and beyond to get the job done. Internal technical folk, and the business, were very pleased with the project. 5/5 Stars.
Great user expierence Have now used New Voice media for a couple of years and love it. Reliable ,Straight forward and really easy to use and embed in your business . Also noticed enhanced sound quality as well which really helps .
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.