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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Excellent and detailed training on how to use the dashboard I had a really good and detailed training session on how to use the dashboard, thank you for all the support!
Using Vonage I like using Vonage as i can easily use the phone system at home or at work. I recommend this to everyone who needs a phone system.
Vonage Implementation - Mimosa Griffiths Vonage was implemented to provide full visibility and provide us with more detailed reporting. I can not praise Vonage and Mimosa Griffiths highly enough for support during go live with this project. The project success was greatly down to Mimosa Griffiths work and support
Vonage phone system implementation I had a pleasure working with Joe Chapa from Vonage during Topcon new phone system implementation. He is one of the best project managers that I have ever worked with. He was always on-time and very responsive. The new phone system were implemented smoothly and we went live on-time. So far we are happy with our new phone system.
Project went smooth We worked with Morgan Barclay and Kaser Chowdhary. The project was very structured, on time and well documented. Morgan and Kaser were very professional and even though we had very thight timelines, the implementation was flawless and the project was a succes.
Great Implementation Worked with Jose Chapa throughout the process of setting up vonage call center system for the office. It was a flawless setup and Jose guided us through it with proficiency and helped with any issues/changes we required done. Thanks Jose
A Successful Deployment We worked with Joe Chapa to get Vonage/New Voice Media deployed for our existing Salesforce environment. The entire process was well scheduled, explained, and documented. Joe made sure that every configuration we noted was fully explored and set to match our needs. One of the best deployments we've had of a 3rd party solution.
Onboarding and Implementation Flawless We worked with Joe Chapa for our implementation of NVM and he was outstanding from start to finish. From after hour responses, patience, and overall comprehension of our needs, he was absolutely amazing for implementing this process. We love the real time interaction reporting features in ServiceConsole that allow us to better measure our call center and staff's performance. The contact center through Vonage also has very user friendly and comprehensive real time views and dashboards fo... read more
Smooth and fast implementation by Mimosa Griffith We had a very tight implementation schedule constraint and the project was handled perfectly and smoothly all the way through. Robust solution and amazing team that understood our business needs and delivered as expected !
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.