This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
KVH/Vonage VCC Project Manager This project's success really is attributed to the VCC Project Manager, Joe Chapa. The customer was unsure of how they wanted the VCC set up, but Joe patiently guided them through each phase, answered every question in detail, and gently nudged them when needed. This sets the stage for a successful implementation and the customer was thrilled with Joe's attention to detail, his follow up, and his technical knowledge. I do think though that the overwhelming feedback from the customer was that Jo... read more
A frown turned upsidedown This is a further review revision following some post launch difficulties that have now been fully addressed The initial support we received was excellent in terms of the design, implementation and launch day assistance. Post go live we continued to receive excellent support from the implementation team with a special mention going to Eve Uzzell who worked very closely with me to get all issues sorted and tweaking call plans to fit the needs of our business The issues that prevent me from giving a 5... read more
Great product and support Good product for managing calls on a charity helpline. Vonage provides excellent support, in particular Eve and Hugo who were able to customise things to our unique requirements. Recommended.
Excellent Service & Support We are using VCC Contact Center for Telephony needs. Joe Shoup did a great job implementing and training our team on the VCC system. We are converting more leads and are able to work remotely using this cloud based platform.
Quick and Professional Project Execution Just finished working with Vonage on telephony integration into service cloud. The team is professional, kind and dedicated. Our project lead, Makbule could accommodate our demanding deadline, special requests and went above and beyond. Call quality testing went quickly and had optimal result on each line thanks to Craig's diligence. Overall I'm very satisfied with the Vonage service and integration we got set up, and highly recommend Vonage and their services to anyone!
Excellent Support from my VCC project manager During this project I have worked with Joe Chapa from the beginning and he has provided me excellent service. He has given me training for the admin site and helped coordinate getting issues that we found fixed or providing us with the correct way to handle the process. I would gladly work with Joe on a project in the future!
Amazing Experience with VCC Implementation We got lucky enough to have Joe Chapa guide us through our recent VCC implementation and I couldn't have asked for a better experience. I had very little knowledge of the VCC platform and Joe brought me up to speed very quickly. Calls and trainings were very clear and thorough and questions were always answered quickly. I appreciate all of the help Joe provided to launch this project successfully. You rock Joe, thank you!!
Business response:
Thanks for the kind words Brett, it has been excellent to work with you and the team!
Friendly, helpful and helped me achieve exactly what I wanted. We have used Vonage for a few years and due to a few internal changed we needed to completely re-build our customer interaction through their system. Makbule was assigned as my Project Lead and I could not speak more highly of her. She re-arranged her diary to ensure we hit our tight deadline. She was extremely helpful, friendly, and professional! Certainly a great ambassador of Vonage.
VCC Implementation We recently went live with VCC and I am impressed with the level of flexibility the platform has to address our business needs. We had the pleasure of working with Joe Chapa on our implementation and I cannot praise him enough for his efforts during this project. Joe is extremely knowledgeable and constantly went over and above throughout the duration of the implementation to ensure a smooth transition and successful project launch. Thank you, Joe! We appreciate you!
Business response:
Thank you kindly Shelby :-) It certainly has been a great pleasure working with you guys and I look forward for more to come.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,532 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.