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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
New Voice Media/Vonage was a game changer for us! I highly recommend the New Voice Media/Vonage product. When we launched last year, we were migrating from an old customer service solution into Service Cloud and we had trepidation about changing phone systems on top of that. Daniel Wieners and the team really stepped up and made the process smooth and far less painful than we expected. The team likes using the interface and the Salesforce setup is well documented and straightforward. Even the transition to having our agents ... read more
Excellent - Vonage Contact Center and Salesforce Integration Experience Andrew Nelson and team were very competent and provided a seamless migration and upgrade experience. I appreciate that the right people and most knowledgeable people were organized for each call and that the technology worked in an intuitive fashion. I hope that we can partner with them on future projects and would full recommend this product(s) to any client looking a phone system that supports salesforce integration and end to end reporting for hubs an... read more
ANDREW NELSON Andrew has been amazing throughout the entire process. We are currently completing go-live and Andrew has been on the call the entire time, fixing issues as they arise. He has been absolutely stellar.
UTC/ASSIST Call Center New Phone System We are in the process of implementing and integrating Vonage Softphone on our Salesforce platform and Andrew Nelson made the training process less complicated. Andrew is knowledgeable, thorough, and patient and allowed us to work at our own pace while remaining pleasant.
UTC New Phone System Andrew Nelson was extremely knowledgable and patient throughout the process. While I'm sure he had many other clients, the level of service he provided to UTC made us feel like we were the only client he was working with.
Updates and Improvements We have been using the system for years and were looking to update and improve our current call flow for our customers. Working with Lawrence Drinkard and Jose Chapa they helped us to update our current call flows to make a better user experience for our customers. It was a pleasure working with Jose. He was very detailed and knew exactly what was needed to improve our process. He really made the whole process a breeze. Thanks Jose for all your help!
Excellent Platform I have recently started working Vonage and this new platform. The platform has been amazing and I love how many different options and how articulate it is. Jose Chapa has been amazing with working with me on implementation and training. He really goes out of his way to make sure that we understand the system and teaches us things that we didn't even think about. Jose has made this whole experience that much better!
Excellent product, clear call quality, very customizable We were looking for a "follow the sun" style solution that could be used coast to coast to manage a mid-sized group of call center agents, and found that solution in Vonage. When we approached Lawrence Drinkard and Jose Chapa about a new feature we desired for our clients calling into our IVR, they moved into action, setting a flexible plan, keeping us up to date as a new improved call plan was built for us. They both went above and beyond to not only provide the desir... read more
Great Team! The past few months of implementation with Matt Drennan and Sean Gilder went really smooth. I asked for enough admin training so that I felt really comfortable taking over at the end. Matt really delivered! He spent a lot of time teaching me how to build call flows in Interaction Architect so that I could build my own as our company grows. He gave me the confidence to handle it on my own. Sean also played a huge role in our implementation. He kept the communication going and always made sure to follow up on all o... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.