This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Fast and Robust Implementation Working with my account team at Vonage/NewVoiceMedia has been excellent. I felt comfortable reaching out to Joe Chapa for all of my questions, big and small. He was excellent in listening to the needs of our business, which doesn't have the typical call centre setup. Even with our own custom flair, the system is robust and works exactly as intended. I felt the work Joe provided us was high quality and I could trust what work the entire Vonage team completed on their side. When it came to the Sa... read more
Business response:
Pattie, thank you for the kind words. It has been a great pleasure working with you on this project and I am very happy we were able to meet your business needs with your new Vonage Contact Center platform.
Very good experience with Vonage team on a complex project. highly recommend! Our Vonage implementation was complex, dynamic, and took several months. Throughout the project, the team leads on the PM, VCC, and VBC side were there for us every step of the way. Glad we chose Vonage as our Telephony provider within Salesforce!
Navigation is easy This is one of the most straight-forward and easy to manage tools that I ever used.
Amazing Professional Services The Professional Services Team at Vonage have been exceptionally friendly and helpful with our integration. Assisting with multiple solutions and being able to respond to production environment issues swiftly in the deployment stage. Tripti has been an integral team member during this time. 10/10 would recommend.
Tripti was fantastically helpful! Great Help! These guys know what they're doing and go above and beyond in a friendly and relaxed way. They take the time to educate you on any areas of the integration that you are unsure of, and their expertise are top notch! Tripti was fantastic and the software is exactly what we were looking for!
Great product and great team The product is top of category without any doubt, but the team is even better. Every feature Vonage has in his catalogue is a real and fully working feature. Kaser and Mimosa, with them it does not exists problems, it exists just solutions. Highly recommended, we are fully satisfied with them.
Great experience with an expeditated timeline From the start the Vonage team did a great job all around - from the initial call, the demo (in which we were able to thoroughly test the product as if it were live in prod), and to the final implementation which Josh Flynn did an outstanding job with. With Josh and his team, they were able to get us up and running weeks before the expected date, as we had a very aggressive timeline which was achieved 100%. Thank you again Josh!
Awesome Implementation Experience I recently worked with Vonage to implement VCC for a client and was super impressed with the way the project was conducted and how thorough the Vonage consultant, Joe C., was in every aspect. He helped deliver a complex solution and made sure that I and the client were staying informed each step of the way. I am looking forward to both working with and suggesting Vonage to future clients! Overall, great experience.
Excellent system architect specialists My company recently migrated from an on premise phone system to a hosted phone solution using Vonage VBC and VCC. During the transitions to both platforms, the architect teams were amazing at assisting me with development, training and implementation. Joe C. was my point of contact on the VCC end and I can not express how knowledgeable he was on the configuration of our complex call flows, but also how well he worked with our Salesforce team to implement the two systems. This has been a... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,478 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.