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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Awesome Implementation Experience I recently worked with Vonage to implement VCC for a client and was super impressed with the way the project was conducted and how thorough the Vonage consultant, Joe C., was in every aspect. He helped deliver a complex solution and made sure that I and the client were staying informed each step of the way. I am looking forward to both working with and suggesting Vonage to future clients! Overall, great experience.
Excellent system architect specialists My company recently migrated from an on premise phone system to a hosted phone solution using Vonage VBC and VCC. During the transitions to both platforms, the architect teams were amazing at assisting me with development, training and implementation. Joe C. was my point of contact on the VCC end and I can not express how knowledgeable he was on the configuration of our complex call flows, but also how well he worked with our Salesforce team to implement the two systems. This has been a... read more
Great Implementation We installed VBC and VCC into our Salesforce environment recently. The product is a lot better than the phone system we were using before. Daniel Wieners was our technical architect and product trainer. Daniel's past experience working with Salesforce allowed him to approach our Salesforce integration already having a deep knowledge of how Salesforce works; and being able to write SOQL allowed Daniel to make our Call Flow very dynamic in real-time. On top of that, he trained our trainers (and much of our... read more
Great Initial Conversations The demo was straight to the point and short enough to intrigue me, but above all, Brian Wassel communicated empathetically and answered all my questions with illustrations. I will consider recommending Vonage to my direct and as well as external stakeholders in other jurisdictions.
Implementation Team are Rock Stars! We had a very complex implementation with a lot of different call plans for different white-labeled campaigns and Joe Chapa was so patient with us. Joe went above and beyond on so many occasions to accommodate our complex and changing environment including delays due to COVID restrictions. Joe managed our implementation with precision making sure that we didn't miss a thing. Thanks Joe!!
Great Explanation on how to use the dashboard Mimosa Griffiths was very helpful in her explanations
Great upgrade from VBC and prompt setup Upgraded from VBC after outgrowing the solution, efficient platform with must-have features for high call volumes. Quick and well-executed setup by Martin Fort.
Great Tool Vonage is an extensive tool that gives you great real-time analytics and insight into your consumers and agents. While the launch went smoothly and the program is up and running, the training and post-launch communication/bug resolution could've been stronger. Overall, recommend.
THE BEST SERVICE AND IMPLEMENTATION I COULD DREAM OF!! Carlos did an INCREDIBLE job of learning our complex business system, and getting us running in Salesforce VERY QUICKLY!! He proved that Vonage cares about their customer's results. The call quality is excellent and the customer support is second to NONE. Carlos at Vonage feels like a part of our team. 10/10 would recommend Vonage over any other provider. We were nervous about leaving our provider and making a transition with nearly 100 agents who all work remote. We are... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,268 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.