Wag Hotels - San Diego

Paula S. 

on Yelp

4 years ago

AVOID THIS DAYCARE AT ALL COSTS! My poor Bernadoodle got super sick with girardia and kennel cough after going to daycare there. There is no outdoor area and they let the dogs go to the bathroom inside. It's a small area and packed with dogs in a room. Cramped and unsanitary. Additionally, customer service is awful. They are understaffed and do not answer their phones. If you go to drop off or pick up your dog, you will be waiting with many other guests for 20+ minutes. (there were over 10 people waiting when I was there). ... read more

DJ T. 

on Yelp

4 years ago

Awful first time experience. We called in advance explaining our dog was pretty matted and we needed help shaving her. We were turned down the day of because the groomer said she was "too matted" not only that be the receptionist or whoever sits at the front desk was pretty rude to the point where I called her out on it and she went on saying how busy her day was instead of apologizing. What's the point of a grooming service if you can't provide the service? 

Nicolette C. 

on Yelp

4 years ago

Both my two dogs who stayed here got SICK. We are certain it came from this hotel because the day after picking them up, I noticed white discharge and coughing from both dogs. My poor dogs are now coughing uncontrollably and gasping for air. It is very upsetting and we now will have to bring them to a vet. I wish this hotel would have sanitized better, especially during play time when all of the dogs are together. I was enthusiastic for my dog to socialize with other dogs but am now regretting it because of poor sanitizati... read more

Cayden B. 

on Yelp

4 years ago

I boarded my two dogs here for the first time after liking the cameras and 24/7 access to them. Note that this was a $700 boarding bill for 3 days for 2 dogs to share the same room. A week later, I'm at the vet paying $400 due to Wag's San Diego location having poor sanitation because both of my dogs have kennel cough, and one of my dogs having a gash on her shoulder and bald spot. I called corporate and they passed me over to the hotel, where a manager said that it's up to me to prove it came from them (although, over the... read more

J L. 

on Yelp

4 years ago

I am a regular Wag Hotels customer. I have visited multiple Wag Hotels throughout California because it is so super convenient for me. Hours are great, they have all my dog's records in one database so I don't have to set things up for each location. However, you cannot really expect the same level of care at each. Today was a good example. My dog was at this location for a total of 5 hrs and he was here for a daystay so a portion of this time should have been in a private room. When I went to pick him up, they told ... read more

Jose R. 

on Yelp

4 years ago

So I have been taking my husky to wag for about a year and I have had nothing but an amazing experience. Today I dropped of my husky due to my working hours. I picked him up and he was covered in urine and he was afraid with his tail tucked in between his legs. He has never done that before. I took him a bath and he is back to his normal playful self. Was not pleased with today's service. 

Ali H. 

on Yelp

4 years ago

I am writing this as I sit in-front of my vets office. I picked my French bulldog up two days ago from Wags after boarding him for a couple of days for the Thanksgiving holidays. He had lost over 3lbs which I understand being away from us, not eating can happen from stress. Wags never called or mentioned any issues to us. So here's the real issue, why I'm at the vet.... an hour after picking Max up (my frenchie) he threw up 3x, had bad diarrhea with (sorry tmi) blood in it and not just a little and was so tired couldn't keep... read more

Kim K. 

on Yelp

5 years ago

I'm not happy. I had to drop my dog off while i was busy yesterday & plus my pup in high energy and could have really used a play day. Instead when I got there at 10:30 am they told me he would have to be caged until 1:30 bc they were short staffed but then he would be able to play. I left him and picked him up at 5;45 pm They charged me $44 and he had not played at all. I took him to walk along the beach and he was almost ripping my arm off for over an hour. This dog did not get to play at Wag today. I'm guessing he was c... read more

eden c. 

on Yelp

5 years ago

My previous rating stands as is. If this was a rating based on the corporate office-- I would upgrade to 5 stars- as they clearly care about customer service and retention. However, the fact that I had to go that far and waste my time on a vacation in an attempt to remedy the situation is completely unacceptable. This review is based solely on my experience at the San Diego location where I found the documentation of my pets previous stays to be generic and inaccurate and the manager (Justina) to be rude, dismissive and co... read more