This profile has been claimed by the business owner or representative.
Wag Hotels - San Diego
- Pet Boarding
- San Diego, CA
About this business
Location details
2120 Camino Del Rio N, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommend no for active duty, first responders, and military veterans. They are beyond capacity at 123 dogs now. They are starving the dogs because the managers and owners do not want to actually pay their staff to do their job. I paid over $600 in advance to have my dog taken care of. They said we do not do refunds. Well I am not paying over$600 to have my dog abused. My dog is very social and has attended various daycares. My dog has also the worst rash from this daycare as well.
Business response:
Hi Moniqua, We apologize for not being able to connect with each other to go over some of your concerns in this post. We hope you and Toby have found a new normal and routine after this incident. We'd like to thank you for trusting us in the care of Toby before all of this. Take care of yourselves!
If I could give zero stars I would have.In late August I took my 2 dogs to Wag Hotels in Mission Valley and had the worst experience ever!! They were there for 3 1/2 days. The 1st pic they sent of our Frenchie I thought the collar they put on her was way too tight but I made the biggest mistake by not calling. I thought I was overreacting boy was that a mistake! They called me the day we were picking them up to tell me her neck was irritated & asked if they could give her Benadryl & I said yes. After we get home I give them ... read more
Business response:
We are grateful for the time you've taken to provide your feedback. Your conversation with us in August meant a lot, and we want to assure you that we've made several efforts to connect with you since then. We recognize how upsetting it can be to witness your dog in distress, and we want to emphasize that the well-being of every pet is a top priority for our team. We strive to keep a close eye on all our guests during their time with us. Please don’t hesitate to contact us directly whenever it suits you.
If I could give no stars that would be best. I got a confirmation for my dog stay at this hotel. And the day of arrival they said I have been waitlisted and they are fully booked.. Never again.
Business response:
Hi Ian, We sincerely apologize for the miscommunication on your little ones boarding reservation with us. Your satisfactions is important to us, and we are dedicated to identifying how we can improve. We've made attempts to reach out, but unfortunately, we haven't been able to get in contact with you. Please feel free to give us a call, to discuss this matter further. Thank you!
I have boarded my dog here on multiple occasions but don't plan on getting a grooming or training done. On multiple occasions, appointments have been confirmed with booking, only to be turned away at the front desk. "We don't have a trainer on staff." "Can't seem to squeeze you in, the groomer is booked even though you got confirmed." Both confirmed appointments made online and called to reconfirm the appointments. You have to call or nothing is set in stone. Why even have an online option or offer services when people a... read more
Business response:
Hi Baron, We completely understand your frustration on the situation and as it was a miscommunication between our booking system and our grooming schedule. We are more than willing to rectify the issue and re-book your grooming appointment with a discounted rate, or provide a free bath for your troubles. Please call our hotel directly so we can provide you with the great service we're known for. Hope to hear from you soon!
My husky came back with Giardia, a parasitic infection that lasted three weeks. Your dogs will supposedly share a water bowl in the play area which was contaminated. Not something that the staff can really help because I give them the benefit of the doubt that they clean them frequently. Otherwise we loved using the Wag Hotel, no groomer has done a better job at bathing our husky than they have.
Business response:
Hi Gage, We're sorry to hear that Olivia picked up something during her visit with us. Thank you so much for giving us a call and giving us the heads up and so we can go over options with you on how this can be avoided in the future. We hope it didn't damper Olivia's spirit as she was a sweet girl during her time with us. Wishing her the best on fully recovering soon!
Only use if it's a last resort. I set up an account and booked a reservation for my cat 2 weeks in advance. I recently relocated to San Diego from nor cal and don't have anyone at this time to watch my cat while I'm out of town. I called and asked the hotel what vaccinations or paperwork was required for the pet stay as it's not posted anywhere on the website. The representative told me and same week I took my pet to the vet and completed what was asked. I uploaded the documents thinking that was sufficient. A Week before o... read more
Business response:
We appreciate your feedback, Delena. We sincerely apologize for the inconvenience and frustration you experienced with your recent reservation for your cat. We understand the importance of ensuring a smooth and stress-free experience for both you and your furry companion. We hope to have the opportunity to regain your trust in the future. If there is anything further we can do to assist you, please do not hesitate to reach out to us directly. (888) 924-5463
I brought my 2 dogs (Chigie & Chihuahua) to the San Diego Wag Hotel. They looked good during the tour, but don't;t believe it. My girls were here for 7 days. The chihuahua likes to wear sweaters so we took 2 with us. The staff put one on the chihuahua and the other on the 24 pound chigie. The size was x-small so it only worked as a girdle on the chigie. It was tight against her neck. I brought in food for 9 days even though we only needed 7 days. The dogs apparently didn't eat their food since the chigie lost 4 pound... read more
Business response:
Dear Jeffrey, Thank you for taking the time to share your feedback about your recent experience at Wag Hotels in San Diego. We are having trouble looking up the stay in question with the names you provided, but we believe we may have found it. Is this regarding the stay back in October of 2022? We take the well-being and care of our guests very seriously, and we are sorry to hear that your dogs did not receive the level of service that we strive to provide. We understand your concerns regarding the sizing of the sweaters a... read more
This is the worst place to board your dog. The people who work here are incompetent. I went in person to book my dog for boarding because we had a trip planned. I booked the boarding 3 days before our trip. The person said we were good to go because we've stayed there before. When I went to check my dog in the "customer service lead" had a rude attitude and told me my dog's vaccines weren't up to date on file. This should have been communicated in person when I booked the appointment. I was reasonably upset because we had a ... read more
Business response:
Hi Stephanie, Thank you taking the time to leave your feedback. I'm sorry to hear about your negative experience while trying to check in. It sounds like you've encountered a frustrating situation, and it's understandable that you're upset. We are taking steps to improve and train our newer staff so situations like these do not happen. Our goal is to provide you and your pet with a great experience. Please do reach out through DMs to exchange information so we can go over these instances. Looking forward to heari... read more
Do not bring your pets here. The first time we took them. They were all peed on and stunk real bad. It looked like they did not take care of them and did not pay attention to them. I didn't say anything at the time but we wanted to give them a second chance. Well they did not allow us to bring the dogs in. Our dogs needed update on their vaccines and went back and forth with Leslie and the representatives over the phone for over an hour and was able to finally get the documents requested to show proof of vaccinations and the... read more
Business response:
Hi Karina, Thank you for sharing your experience. We would definitely like to hear more about your kiddos last visit here. If you would like to message us your contact information or e-mail it to us over at SD@waghotels.com we would greatly appreciate it!
Frequently asked questions about Wag Hotels - San Diego
How is Wag Hotels - San Diego rated?
Wag Hotels - San Diego has a 4.4 star rating with 950 reviews.
When is Wag Hotels - San Diego open?
Wag Hotels - San Diego is closed now. It will open at 9:00 a.m.