This profile has been claimed by the business owner or representative.
Wag Hotels - San Diego
- Pet Boarding
- San Diego, CA
About this business
Location details
2120 Camino Del Rio N, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The rude female with the colored hair and nose ring was so rude. She didn't even greet people as they came in. There was a dog barking up a storm and they took him. She walked by with that dog and my dog finally barked back and she wouldn't take him, claiming he bit her and broke skin. It was most likely his nails and if it broke skin, she should seek antibiotics, rather than make a damn smirk. This review was removed for having colorful words. The "general manager" replied asking me to call. The number listed was the gener... read more
Business response:
Hi Disney S. I apologize we were not able to get in contact via phone call. My email is SD@waghotels.net, if you would like to send an email to get in contact with me. I would be happy to discuss this matter further.
My mom and I came in to tour the facility. We were greeted by the front desk and toured with the manager. He showed us all the "types" of rooms for boarding my two dogs. I told him I wanted to biggest suite for my pups while I would be away. He told me that I needed to do everything through the app; so I downloaded it. You had to upload vaccinations and get them approved before you could proceed with a reservation. I uploaded them and 9 days later, I still did not hear back with an approval to proceed. I called, where a male... read more
Business response:
Hi Victoria, We are terribly sorry about your experience in trying to book with us. That doesn't sound like the experience we try to convey when we gave you a tour. If you would like to reach out to us through direct message with your contact information so we can hear more about your experience, we would greatly appreciate it!
Take your pet to Snug Pet Resort; not Wag. Just want to let everyone know that at Wag, your dog/ pet will be situated indoors ALL DAY; there is no opportunity for your animals to be outside. If you have boarded your animal there, check your statement upon picking up as they will add charges! Truly a horrible corporation that does not care about animals and their well-being only the financial aspects (money)! Not only that, the General Manager is extremely deceiving and condescending; he straight up lied to me on the phone an... read more
Business response:
Thank you for taking the time to share your experience, we appreciate and value your feedback. Our facility is mainly Indoors, but we do have one of our play yards that is half indoor half outdoors. I apologize that your experience with us was not the 5-star experience that we strive for. The health and well-being of all our guest is our top priority.
I booked my dog's hotel 3 weeks prior to my vacation. They confirmed my appointment to drop off my dog. The day before I was going to fly out of town they told me they're cancelling my booked hotel for my dog. Keep in mind I got all the required and updated shots/records they needed. They told me that they can't process my dog because I requested "not to play with other dog's". If my dog doesn't meet the requirements it would be great to let the owners know ahead of time instead of the day before they have to leave. Keep in ... read more
Business response:
Hi Roxy, We've attempted to reach out to hear more about your experience booking with us. We have services tailored to guests that cannot be with other guests and will not completely deny anyone based on the given information. Please do reach out so we can get more information about your situation. We are terribly sorry this happened and it does not reflect the standards we are committed to achieving in the care of our guests with us.
Impossible to make a reservation on this site. Tried several times and was unsuccessful. And I'm no novice.
DO NOT TAKE YOUR DOG HERE! They are not attentive ! My dog is 7 1/2 months old. Female. I have taken her to daycare she went twice in one week she came back with kennel cough. She's completely up-to-date on her vaccines. Every single time I picked her up she seemed overheated and thirsty. She was dehydrated. this was last month. I decided to board her overnight for 24 hours. And get her her own room she had very strict instructions to make sure every few hours she was put in her room and to be given water because she's a pup... read more
I have taken my dogs here about four - five times since January 2022. We use this place because it's close to home and they've been friendly! January 2022: Boarded one of my dogs for a week. They tried to overcharge me for services. I had to contact customer service and argue with the manager to fix my rate. May 2022: Tried to have my second dog go to daycare. The front staff member didn't know how to read vaccination records so she turned him away. I had to call corporate and visit the hotel AGAIN for a different staff m... read more
Business response:
Hi Katelyn, I apologize that there have been multiple issues with your stays and the service hasn't been up to your expectations. We are continuing to work with training our new customer service staff and appreciate the feedback. Yes, we should have reached out to you directly in addition to informing your boyfriend, who was dropping off and picking up your pups. We have loved having Carmen and Jose join our daycare. They have always been so happy, playful and have had a lot of fun. That's why we were concerned when we ob... read more
Took our dogs to stay here for our wedding. Paid for the nicest room to try and make it as good as possible. The stay was fine. Treat dispenser didn't work but they claim it's my fault I didn't tell them vs they regularly maintaining their gear. I was going to leave it be but today I took my dogs to the vet and they have kennel cough. It happens and is a risk. I called Wag to tell them they need new air filters and to sterilize and the manager could have cared less. Instead of apologizing and promising to clean she instead ... read more
Business response:
Hi Amy, I apologize that your expectations were not met. I hope your furbabies are healthy and well. We definitely appreciate the feedback and letting us know when a health issue occurs. We definitely missed the mark in our response. Anytime an issue is reported we always take a look at our cleaning practices to make sure they are up to our standards. We want every pet to be healthy during and after their stay with us. We constantly strive to meet our clients expectations.
Came in today (May 30th) for my puppies free trial first day in the hopes of finding him a doggy day care spot. Dropped him off at 7am sharp and returned at 6pm for pickup, he was signed up for a stay and play. This was because he is 5 months old and could not be neutered yet, they wanted him spirited from other dogs (totally fine). What was not fine was how they lied to me about the care given during a stay and play. I was told he would have a room and be monitored/ would be taken to play with separately a few times by the ... read more
Frequently asked questions about Wag Hotels - San Diego
How is Wag Hotels - San Diego rated?
Wag Hotels - San Diego has a 4.4 star rating with 950 reviews.
When is Wag Hotels - San Diego open?
Wag Hotels - San Diego is closed now. It will open at 9:00 a.m.