Wag Hotels - San Diego

Amanda O. 

on Yelp

3 years ago

If I could give less than 1 star I would. From charging my card without my permission, keeping my card on file without my permission, neglecting my dog while he was in boarding, not assisting me in troubleshooting my account that they created (therefore not allowing me to see online statements, etc), to having terrible customer service (Jill), I'm horrified that I thought this was a safe place to bring my dog. Background: I had hip surgery in the beginning of December. I was hospitalized for weeks recovering and taking medi... read more

Tiffany K. 

on Yelp

3 years ago

Let me start off by saying that I have never actually been able to utilize any of their services. I tried to drop off my fully vaccinated four month old puppy for puppy socialization, which was only one day a week. Upon arriving, the girl at the front desk completely misread my dogs medical records, even after I brought to her attention that they were up-to-date and she had all of her necessary vaccines, she still continued to argue with me about how my dog was due for certain shots (she was reading them a month/day instea... read more

Cayden B. 

on Yelp

3 years ago

I boarded my two dogs here for the first time after liking the cameras and 24/7 access to them. Note that this was a $700 boarding bill for 3 days for 2 dogs to share the same room. A week later, I'm at the vet paying over $800 due to Wag's San Diego location having poor sanitation because both of my dogs have kennel cough, and one of my dogs having a gash on her shoulder and bald spot. My dog was sick enough where she needed an IV at the vet from coughing/throwing up/infection - Wag is fully liable for this, as this all oc... read more

Dawn E. 

on Yelp

3 years ago

This company's process for booking grooming appointments is an absolute waste of time. They not only make you jump through hoops to request an appointment they make you get on the phone to confirm an appointment. Why in the world do they not let you book an appointment online? Are we in the 1950s? I do not have time to wait 4 hours to get a call back. And don't even think about trying to change your booking because they just don't allow it. It's as if their customers are their last priority. Go to your local dog groomer ... read more

Jessica B. 

on Yelp

4 years ago

If I could give this place zero stars I would. My son was neglected. The website lists a bath and all kinds of extra amenities including Netflix, Pandora, you choosing his playlist, bedtime stories, belly rubs, and luxurious suites. First of all I did not receive the wag cam right away. He was neglected and I had to call for him to get better treatment once I was finally sent the wag cam. I only seen him leave his room one time. The website says a bath but, when you speak to staff it's only for dogs staying for more than 5 d... read more

Adam S. 

on Yelp

4 years ago

We boarded our golden here for a week while we were out of town. After I picked her up I found scabs on both sides of her neck and cotton balls matted into her fur below her ears. The injuries were superficial but given that Wag didn't see fit to notify us of the injuries during her stay, when we called to check in on her a couple times during the week, or when we picked her up, I'm at a complete loss. All we got was a couple photos and "she's energetic and she ate all her food!". Wag is the priciest boarding option in San ... read more

Ione Y. 

on Yelp

4 years ago

Whatever response the manager gives me does NOT justify the disregards for my dog's safety and well-being. It was acknowledged that my dog was being humped on and questioned if she was spayed or not. This is something simple that could have been solved by a phone call or text message instead of masking off the fluid left by the beagle with powder. Her rear smelled powder. Yesterday I booked a last minute dog daycare for Polly at Wag Hotel San Diego. I booked daycare + playtime + a Spa treatment with ears, tail or p... read more

Dusty S. 

on Yelp

4 years ago

Do not bring your dog here if you care about them! Just picked up our dog after 5 days at Wag hotel and he was filthy. He had an actual hard stool caked onto his fur on the back of his legs. It clearly had been there at least for a day and probably more. He had poop caked on his paws and in his fur on his back and sides! We gave him a bath the day we took him in. I cannot believe that they 1 let dogs have poop caked on them (never happens at home which likely means there was poop left in his kennel) and 2 don't even look for... read more

Gem L. 

on Yelp

4 years ago

First off this was my first time with wag hotel and probably the last. My husband I went for a vacation from 13-16 of august. We wanted to place our puppy at a hotel that we can see how she is. We purchased a deluxe suite (it came with a raised bed, wag cam, 3 nights, 2 hour play everyday, 1 morning and evening walks) Most of the time we had to keep asking them to readjust the camera. The first time I even opened the wag cam, I saw my puppy pee on her own blanket. She's never done that before (she's been potty trained and sh... read more