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Washington
About this business
Not professional, didn’t get what we paid for, cleanliness standards should be better We paid more to stay at NOBU and they moved us to the ceasars part of the hotel, the room was not cleaned properly and there was old food still left in the fridge We paid more to stay at NOBU and they moved us to the ceasars part of the hotel, the room was not cleaned properly and there was old food still left in the fridge. There was construction on everyday at 11am so we didn’t get much sleep
Business response:
Please excuse any inconvenience you experienced during your stay with us. We take cleanliness standards very seriously and will address the issues you mentioned. Thank you for bringing this to our attention. f you have any further concerns, please don't hesitate to contact us at (800) 727-4923.
Disappointing Very small room. Coffee maker didn't work. Way too much money for the value we got. Loved the location
Business response:
Thank you for bringing this to our attention. We apologize for the issues you experienced during your stay. We will address the coffee maker concerns with our team. We appreciate your feedback and hope you will give us another chance in the future. If you have any further comments or concerns, please don't hesitate to reach out to us at (800) 727-4923.
Fair When we came to check in at 4pm we had to wait 2 hours before our room was ready even though check in was 4pm and there was no Compensation for this.
Business response:
We apologize for the inconvenience you experienced during check-in. We strive to provide excellent service and will address this issue with our team to ensure it does not happen again. Thank you for your feedback.
Did not meet expectations of the Nobu brand Customer service is horrible Nobu restaurant room service was exceptional Booked 2 luxury king rooms with views Was put in 2 deluxe rooms. One room was as not ready until almost 7:30p The spa had old torn carpet in multiple places There was not an ice machine on my floor My phones did not work There was no shampoo or conditioner and none of the bathroom lights were working Front desk on check in was rude and unapologetic about the inconveniences
Business response:
We apologize for the inconvenience you experienced during your stay at Nobu Hotel Las Vegas. We are truly disappointed to hear that we did not meet the standards expected of the Nobu brand. Providing exceptional customer service is our top priority, and it is disheartening to learn that we fell short in this regard. Rest assured, we are taking your comments seriously and will address them promptly with our team to ensure that all our guests receive the service they deserve Please contact us at (800) 727-4923 so we can addres... read more
Bad
Risky to try to book Nobu through Booking.com. Don't book room through Booking.com for Nobu! Nobu refused to honor the reservation, because it was through a third-party provider, and instead they moved us to an average room at the adjacent Caeser's hotel without giving any discount. Location is central for Las Vegas.
Business response:
We apologize for any inconvenience you experienced. Please contact us at (800) 727-4923 so we can address your concerns directly. Thank you for your feedback.
Ik kom hier nooit meer terug. Hygiene, de dure wifi en sportfaciliteiten en beperkte faciliteiten in het algemeen. De locatie
Business response:
Onze excuses voor uw negatieve ervaring bij Nobu Hotel Las Vegas. We stellen uw feedback op prijs en zullen uw zorgen over hygiëne, wifi, sportfaciliteiten en algemene voorzieningen wegnemen. Als u uw verblijf verder wilt bespreken, kunt u contact met ons opnemen via (800) 727-4923.
No view tower, waste money. My room was in front of cleaning storage, morning noise wake me up and my kids with housecleaning stuff at my door all the time not only morning. Room generally good.
Business response:
We apologize for any inconvenience you experienced during your stay, Fahad. We appreciate your feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to us at (800) 727-4923.
Very Poor The windows views ,the price and front desk did not help much. Nothing but the left
Business response:
We apologize for your disappointing experience at Nobu Hotel Las Vegas, Fahad. We appreciate your feedback regarding the windows views, price, and front desk service. We strive to provide exceptional service and will take your comments into consideration to improve. If you have any further concerns, please contact us at (800) 727-4923.
Frequently asked questions about Washington
How is Washington rated?
Washington has a 3.7 star rating with 1,090 reviews.
When is Washington open?
Washington is open now. It is open 24/7.