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Washington
About this business
Nothing special. Flat pillows. Just one per person. Nothing luxurious about this hotel. But room are good big size. Bathroom was big too Location very good
Business response:
We appreciate your feedback, Vivien. We apologize for any inconvenience caused by the pillows and any lack of luxury you experienced during your stay. However, we're glad to hear that you found the room and bathroom to be spacious. If you have any further concerns or suggestions, please don't hesitate to reach out to us at (800) 727-4923.
Poor Everything - this is a nobu in name only. They didn’t even give you a bottle of water at bedside and there was no turn down service. Staff were incredibly rude and for the money I would stay at any other vegas hotel than here V little
Business response:
We are sorry to hear about your experience at the Nobu Hotel, Harris. We want to thank you for your candid review. Can you please provide us with your contact information so we can further investigate your concerns and work towards a resolution? We take feedback from our guests seriously and want to ensure that our staff is providing the best possible experience for our guests. We apologize for any inconvenience caused and hope to speak with you soon.
Horrible experience with the smartly, snidely, rude staff. Zero for customer service. Front desk staff was absolutely the worst. At arrival, it took more than an hour to get our luggage, but that was not the real issue. The front desk seemed geared to over charge and then expect you to really dig into details and make sure they had charged things correctly: a) at check out charged for drinks from the mini bar that we absolutely did not have b) they include 2 devices for wifi. At check out they had charged us for 2, but we on... read more
Business response:
We apologize for the negative experience you had at Nobu Hotel Las Vegas. We take your feedback seriously and will address the issues you mentioned with our staff and billing system. Thank you for bringing this to our attention.
En esta ocasión regular. El inodoro nunca funcionó La ubicación
Business response:
Le pedimos disculpas por cualquier inconveniente que haya experimentado durante su estadía, Raúl. Agradecemos sus comentarios sobre el problema del baño y lo solucionaremos de inmediato. Si tiene más inquietudes, no dude en comunicarse con nosotros al (800) 727-4923.
Da das Zimmer nicht gereinigt wurde, ist Preisleistung ungerechtfertigt In den zwei Tagen, in denen wir dort waren, oder das Zimmer nicht gereinigt. Es gab auch keine neuen Handtücher. Wir haben die Rezeption darauf hingewiesen, wir haben im Haus Kipping angerufen und persönlich vorgesprochen. Aber das Zimmer oder einfach nicht sauber gemacht. Es ist niemand erschienen.  für so ein hochpreisiges, angebliches Luxushotel, ein Unding! Lage Größe der Zimmer
Disappointing
Buena con inconvenientes Localizar la entrada del hotel era complicado, hay que cruzar todo el Caesars Palace arrastrando las maletas sin ayuda. El parking es de pago entre semana a diferencia del resto de hoteles de la zona. Esta limpio y bien ubicado
Business response:
Estimada Paloma, Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos que haya pasado un mal momento durante su llegada y esperamos que este incidente no haya sido razón suficiente para no disfrutar el resto de su estadía en nuestro hotel. Su comentario es muy valioso para nosotros ya que siempre buscamos maneras para mejorar el servicio que proveemos. Nos alegra saber que la limpieza y la ubicación del hotel fue de su agrado y conveniencia. Esperamos que considere volver a hospedarse con... read more
Bad
Fair Le ménage non terminé lorque j´ai pris la chambre (une serviette sale retrouvée sur un lit propre), manquait les chaussons pour les 3 occupants, manquait un peignoir et les serviettes pour une personne. Nous avons dû réclamer 2 fois pour que le nécessaire soit fait. Au 2eme jour, coupure brutale d´électricité dans la salle de bain, un 1er appel, quelqu´un se présente et ne revient pas. Après 3h, relance pour que se soit fait. Et au niveau de la grille de la climatisation l´eau coule et imprègne la moquette de la chambre... read more
Business response:
Dear Remy, Thank you for taking the time to leave us your feedback regarding your recent stay at Nobu Hotel Las Vegas. We sincerely apologize for any inconvenience you experienced during your time with us. We regret to hear that the overall experience did not meet your expectations. We appreciate your comments regarding the cleanliness of your room and the functionality of our facilities as they provide valuable insight for us to improve our services. We have passed on this information to the corresponding departments to ens... read more
Frequently asked questions about Washington
How is Washington rated?
Washington has a 3.7 star rating with 1,090 reviews.
When is Washington open?
Washington is open now. It is open 24/7.