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Washington
About this business
Disappointing
Buena con inconvenientes Localizar la entrada del hotel era complicado, hay que cruzar todo el Caesars Palace arrastrando las maletas sin ayuda. El parking es de pago entre semana a diferencia del resto de hoteles de la zona. Esta limpio y bien ubicado
Business response:
Estimada Paloma, Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos que haya pasado un mal momento durante su llegada y esperamos que este incidente no haya sido razón suficiente para no disfrutar el resto de su estadía en nuestro hotel. Su comentario es muy valioso para nosotros ya que siempre buscamos maneras para mejorar el servicio que proveemos. Nos alegra saber que la limpieza y la ubicación del hotel fue de su agrado y conveniencia. Esperamos que considere volver a hospedarse con... read more
Bad
Fair Le ménage non terminé lorque j´ai pris la chambre (une serviette sale retrouvée sur un lit propre), manquait les chaussons pour les 3 occupants, manquait un peignoir et les serviettes pour une personne. Nous avons dû réclamer 2 fois pour que le nécessaire soit fait. Au 2eme jour, coupure brutale d´électricité dans la salle de bain, un 1er appel, quelqu´un se présente et ne revient pas. Après 3h, relance pour que se soit fait. Et au niveau de la grille de la climatisation l´eau coule et imprègne la moquette de la chambre... read more
Business response:
Dear Remy, Thank you for taking the time to leave us your feedback regarding your recent stay at Nobu Hotel Las Vegas. We sincerely apologize for any inconvenience you experienced during your time with us. We regret to hear that the overall experience did not meet your expectations. We appreciate your comments regarding the cleanliness of your room and the functionality of our facilities as they provide valuable insight for us to improve our services. We have passed on this information to the corresponding departments to ens... read more
If you are rich and want to dump your money into a trash bin, this hotel is best. Pricy. WiFi is not free. Quality is not worth the price. Location.
Business response:
Dear Shogo, Greetings! Thank you for taking the time to share your feedback about your recent stay at Nobu Hotel Las Vegas. We appreciate your honesty and regret to hear that your experience did not meet your expectations. It is disappointing to learn that you found our hotel to be pricy and were dissatisfied with the value for money. Our team continuously strives to provide exceptional service and we apologize if this was not reflected during your stay. Please know that your comments have been shared with our management for... read more
Very Poor
NOT at all worth the hype, neither exclusive nor accomodating as several other properties 1 Our reception- staff named Daniel- was condescending and disrespectful on our arrival, (and when we checked back for our room,sneering "your category is not ready". It started from the point we rejected the upgrade he offered. 2. The nickel and dime approach to everything! (Coffee maker in room but the coffee was $20.00 - OUCH!) 3. The elevators were a common topic with everyone riding them. The system is terrible - you are trying too... read more
Business response:
Dear Fialkov, Thank you for taking the time to share your experience with us at Nobu Hotel Las Vegas. We are sorry to hear that your stay did not live up to your expectations. We would like to hear more details about your concerns. Please contact us at (800) 727-4923 to discuss further. We appreciate your feedback and hope to have the opportunity to make it right. Best regards, Nobu Hotel Las Vegas
Poor
Unfortunately not what I have come to expect from Nobu and disappointed with my choice of hotel Unfortunately really disappointed, the facility's within the room were excessively priced and the fact that you would expect the coffee and water within the rooms to be complimentary at a 5* hotel, however $22+ per coffee kit and water at $10. We were warned that if you took things from the mini bar then you would be charged as they were on sensors, which was fine, however we were not advised about the options are that are on the ... read more
Business response:
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next stay.
Frequently asked questions about Washington
How is Washington rated?
Washington has a 3.7 star rating with 1,194 reviews.
When is Washington open?
Washington is permanently closed.