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Washington Radiology Fairfax
- Diagnostic Imaging
- Fairfax, VA
About this business
Location details
3022 Williams Drive, Ste 104, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give this place zero stars if it were an option. Major HIPAA violations witnessed while waiting for my appointment. Saw the front desk use children with the patients to translate medical and billing information - not once, but twice. Only after one of the children was unable to translate "$1089", they got the staff member who spoke the patient's language. Patients names being read out loud several times. Also, my appointment was 30 minutes behind. Was told there was nothing that could be done, that's just how it ... read more
Business response:
Dear Jenny, We are sorry to hear of this experience and take your feedback very seriously. We have escalated your feedback to the Washington Radiology leadership. In order to keep your information confidential, we ask that you please send us your contact information to feedback@washingtonradiology.com so we can reach out to you personally to discuss your experience. We hope to hear from you soon so we can help resolve your issue. We wish you the best.
The worst - this is the 2nd time this has happened to me. I made an appointment several months in advance and took time off of work. When I made my appointment I carefully checked with the scheduler about paper work needed (did I need an order from my doctor - what type, etc). No - I was told no order needed based on my records - just come in. About 1 hour before my appointment (and 20 minutes before I was going to leave home) they called and said I did need an order from my doctor. When I asked how this was just disco... read more
Business response:
Dear Sonina, We want to apologize for the inconvenience this mistake caused you. The office is working with the schedulers to ensure that this does not happen again in the future. We will do everything we can to get you the appointment you need at time that is convenient for you. Thank you for your feedback as we are always looking to improve and make the patient experience as seamless as possible.
I tried to make appointment for mammogram screening today, the person who made appointment just hang off my phone because my English was not good enough to understand her terms.
Business response:
Dear Wei W., thank you for letting us know. We appreciate the valuable time you spent on the phone with our patient care staff member explaining the details of your experience and encourage you to have your screening mammogram, even if it is not with us. Sincerely, The Washington Radiology Team
Business practices are very poor. I received a bill dated 12/12/17 for a service performed 12/29/16 - almost one full year after the service. When I called to question the statement, I was told that there had been a computer problem and that they could bill me up to seven years from the date of service. When I asked how long I had to pay the bill, I was told that it was due upon receipt. If I have a choice, I will not use Washington Radiology again.
Business response:
Dear Maureen M., thank you for letting us know about your situation. If you will provide us with your contact information, we'd like to have the opportunity to follow up with you personally. Sincerely, the Washington Radiology Team
I went in for a pelvic ultrasound. After I told the ultrasound technician about my doctors diagnosis she basically said my doctor didn't know what she was talking about. I'm confused why she's giving me medical advice if she's not a doctor. The ultrasound she did lasted less than 5 minutes. It did not feel thorough at all. I've had the same type of ultrasound done before and it lasted much longer. Then the radiologist came in and was super rude, cold, and short with me. No beside manner at all. She continued the ultrasound ... read more
Business response:
Washington Radiology's goal is to provide an exceptional patient experience and exceptionally accurate results. While you have asked not be contacted by businesses you review, we still want you to know that we are here to answer questions, learn more about your experience that can help us do a better job and support you in any way we can. Please consider calling the center and speaking with the Center Director to address any concerns you may still have. We are here for you.
Tried to get an appointment for an an MRI however could not get in touch with in anyone that could do scheduling. I called 3 different times, got the service the first time left a message. They returned the call but I did not get to my phone in time. Called back no answer. Then the last time I called I got someone in the office who put me on hold for several minutes because the person I needed was on the phone. She placed me on hold for several minutes, then she came back and said the person I needed wasn't in. I got ... read more
Expectant Moms BEWARE!!! Worst ultrasound experience ever. I came in here for a 20 weeks ultrasound, the whole ordeal lasted TWO hours which should take no longer than one. The technician clearly didn't know what she was doing and told me to get into different positions, brisk walk, and still couldn't get all the necessary pictures. Because of her incompetence, I was late to my next appointment. Later, I was given a CD rom since they no longer provide print outs of the baby. When I went home, there were NO images. I h... read more
Staff was great- but I had to wait 40 minutes past my appointment time. Not acceptable- don't schedule so many appts. Women deserve a better experience our tone is valuable.
Couldn't give a zero. Went for biopsy and mammo, kept me on the table for close to two hours, digging around in my breast, the doctor appeared to be taking all direction from the technician. Then when it was all "done" the doctor came to me and told me that when they reached the spot they were trying to biopsy that the cluster "scattered". They failed and "maybe" got something that could help my surgeon. Nothing more, left me believing that their incompetence had spread the cancer throughout my breast. In a panic called ... read more
Frequently asked questions about Washington Radiology Fairfax
How is Washington Radiology Fairfax rated?
Washington Radiology Fairfax has a 2.9 star rating with 409 reviews.
When is Washington Radiology Fairfax open?
Washington Radiology Fairfax is closed now. It will open at 7:30 a.m.