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Washington Radiology Fairfax
- Diagnostic Imaging
- Fairfax, VA
About this business
Location details
3022 Williams Drive, Ste 104, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Booked MRI here because the cost was less than some other places. I got not 1, but 2 reminders for my balance due at the appointment. After the MRI I got a bill for $230 more than the quote I was given not once, but twice. I tried to call billing and they would not help, and even went as far as to say "We cannot honor this estimate". They say that they get the number from insurance, but insurance does not give out estimates, so that was a lie. I asked to speak to manager. They promised someone would call, and no one did... read more
Visited Washington Radiology Fairfax today around noon for a chest X-Ray. Did not make an appointment because the answering message and website information noted that general X-Ray is just walk-in. I got there and the receptionist said no walk-in and wanted to make an appointment for next day. False advertising! Walked out and went to INOVA Imaging. Got it done in one hour.
I've gone to the Fairfax office of Washington Radiology for years, never had a problem until this year's mammogram appointment. Long story short -- (1) August 2022: First appointment cancelled after I got there because their machine wasn't working. Do they have only one mammography machine? I wrote my name and phone # down for them to contact me the following day to reschedule. Nothing. (2) October 2022 #1: The day before I went for my rescheduled mammogram, I received a call saying they had to cancel my appointment becau... read more
Here for 2 appts back to back. Somehow they are running an hour behind at 9am They don't tell you at check in but they are discussing behind the desk. Apparently staffing shortage - so why stack up the appts or at very least offer another day tine for appt. My tine is valuable and customer service is supposed to honor and respect your time. I am now past both appts times.
Business response:
We are very sorry that your wait time is longer than ideal as we understand that your time is very valuable. Unfortunately, unforeseen issues arise that cause appointments to fall behind-- but we are always striving to improve and are working as hard as we can to help. Please send us an email to feedback@washingtonradiology.com with your contact information if you are willing to speak to our Center Director as she would like to apologize to you directly. We hope to hear from you soon.
I have been leaving messages for the last 3 days to schedule a brain MRI, I can't talk to a live person nor do they return my phone messages. I have now sent a note through their website. Previous MRI was with WRA so Doctor instructed to use same company. After reading other comments I doubt that they will call me back.
I hesitated to write this review because I don't know for sure that the tech's aggressive sonogram techniques led to me losing my baby at 15 weeks, but if there's any chance that it did, I'd want other moms to know and go elsewhere (or at least speak up). My little one was in a position that made it difficult for the tech to get an image of the baby's neck, so she continued to press down and shake my belly for at least 45 minutes, leading to soreness the next day. In hindsight, I should have requested a different tech rather... read more
Your services are abysmal. I tried calling to find out why its taking two weeks to get mamagram results and I can't even connect with a live person. My next plan is to show up in person since i can't reach anyone there by phone.
I wish I could give no stars. Awful experience every time! It's impossible to use the "easy on line app" site because first, it says "no apps for four weeks, you must make an app after (tomorrow's date). ???The calendar did in fact show an afternoon appt for one week from today I couldn't schedule it because my provider wasn't listed in the dropdown menu and when I clicked on the asterisk for "provider not listed" the form populated with "scheduling on line scheduling" nonsense. Frustrated, I called, was in a long telephone ... read more
Had my first mammogram experience here, and it wasn't so great. The receptionist were friendly. However when I went in for my exam, the tech didn't explain anything to me and wasn't very professional. I left with a bruise. I was nervous as this was my first time getting a mammo, and left feeling unnerved about returning to this facility.
Frequently asked questions about Washington Radiology Fairfax
How is Washington Radiology Fairfax rated?
Washington Radiology Fairfax has a 2.9 star rating with 409 reviews.
When is Washington Radiology Fairfax open?
Washington Radiology Fairfax is closed now. It will open at 7:30 a.m.