Washington Radiology Fairfax

M T. 

on Yelp

4 years ago

This office and Cheryl Hoover at the corporate office are the absolute WORST! Those I have interacted with are extremely unprofessional, rude and do not know how to treat their customers. It becomes a battle when trying to understand processes and procedures. They become highly irrational, defensive and argumentative and will yell at you then hang up on you when you question their actions or statements. I would never recommend this company to anyone. Find another radiology office if at all possible! 

Brenda J. 

on Yelp

4 years ago

Today I called Washington Radiology of Fairfax and someone that didn't identified her name treat me so bad over the phone. I need an MRI and she was so unprofessional. I will never use this facility. She hang up on me more than 4 times put me on hold. I was trying to make an appointment since 12 pm and is 3:49. I talk to a supervisor Karen and send an email to the administration. This is unacceptable, every time I try to call she refused to give me her name and hang up on me. After she gave me an appointment on Friday. It wa... read more

Shay B. 

on Yelp

4 years ago

I have not had my procedure but wish I would have read the reviews before scheduling so that I could have adjusted my expectations. The ample free parking is what made me schedule here. The front desk staff may be why I don't return. I was 6 minutes late for my 8:30 appointment. At 8:29 the front desk called and said we have you scheduled for an 8:30 appointment. I let her know I was 6 minutes away. She states she needed to ask the tech if she could still see me. She quickly returned and said the tech couldn't see me becau... read more

C C. 

on Yelp

4 years ago

Every.single.time I have the same problem. I arrive for my mammogram and they claim they don't have the order from my doctor. Then, I call my doctor who claims they sent it over, and has a record of it being sent. This year, I was prepared. I called the day before to ensure everything was ok. Not surprisingly, they again claimed they didn't have the order BUT this time said it wasn't required, so it wouldn't be a problem. I asked twice to confirm that and offered to call my doctor and she assured me it would be fine. So, I ... read more

Ginger S. 

on Yelp

4 years ago

Scheduling an appointment and getting the MRI done was fine but dealing with their incompetent staff for insurance filing is a nightmare. They don't do it in house but outsource to a third party that doesn't give a sh*t about their multiple errors and whether or not your insurance will pay. At the end of the day if their staff can't get insurance processed correctly, they will simply bill you the full cost and report you to a collection agency. I had to tell them multiple times to mail the paperwork to a specific address req... read more

Kristin O. 

on Yelp

4 years ago

Rude and unsympathetic. WR called me back for a follow up, due to an abnormal mammogram. I usually go to Bethesda office, which is great, but they sent me to Fairfax for the additional imaging. Got there and checked in. Waited a long and nerve-racking 45 minutes. I had worked myself into a full- on panic attack during that 45 minutes (nauseas and lightheaded). Finally, they call my name, and a very curt woman calls me back and informs me that she, "didn't know I was coming" because "no one told her". I had an appointment so... read more

Nicole R. 

on Yelp

5 years ago

I had so many issues trying to schedule a MRI last year and finally gave up. Issues with them not receiving the Dr. referral, staff not calling me back, etc. I will not come here again! 

Teresa A. 

on Yelp

5 years ago

Had a 12 noon appointment for a breast MRI with and without contrast. After waiting 40 minutes in the waiting room and then after being taken back, I was asked if I wanted to wait longer for a female technician, otherwise they could get started with a male. I went with the male. This was mid Oct and in June I had broken five ribs after a fall. All summer, I nursed my ribs back and was at the point of no pain, but there was one spot where I had slight displacement that had taken longer to feel better. I told the technic... read more

Desiree D. 

on Yelp

5 years ago

I am pregnant for the first time and today I went in for my 20-week ultrasound. I was so excited to see my baby, confirm the gender and have a great experience. I have a regular OBGYN doctor, James Kacedan, who is THE BEST! He has incredible bedside manner, is very professional and informative. Our first appointment went so well because He clearly loves what he does and is good at it. He is the nicest doctor I've ever come across and I chose him based on his 5 star reviews. His incredible customer service was something I th... read more