Washington Radiology Sterling

Ann C. 

on Yelp

4 years ago

Washington Radiology sold out to larger company. Just had my mammogram a month ago. After not hearing from them for 10 days, my dr. Office called and they were told it hadn't been read yet. I drove over and asked to speak to the manager. She apologized but had no reason why it wasn't read. I pitched a fit and got the test read and results were sent to my doctor that day. Also, technician asked if I had had a vaccine. I asked her why that was relevant. She didn't answer but wrote "no" next to vaccinated. She then took the mam... read more

Ariel O. 

on Yelp

4 years ago

If you don't read this entire review, just read this: AVOID THIS PLACE. NEVER GO HERE BECAUSE THEY HAVE AN APPOINTMENT AVAILABLE. I originally went here in 2019 and saw Dr. Allison. She was doing a foot ultrasound (went twice) and "couldn't find my cyst." I was in so much pain and I cried after my ultrasound. She threw me a paper towel to wipe off and closed the door. Then I proceeded to hear an entire personal phone call outside the door. Btw, I got the cyst found by a different center. I thought it was just that doctor bu... read more

Debbie M. 

on Yelp

4 years ago

I scheduled a full diagnostic mammogram which was ordered by my doctor because of my lumpectomy history. When I scheduled it, I told the person that I needed the diagnostic!!! When I got to my appointment they said it was scheduled as a routine screening and had no time for me. I was NOT HAPPY!! They would not accommodate me, after it being their fault with whomever scheduled me, scheduled it wrong!!! Thanks The staff was rude, uncaring and could not get me back in for a month. I found https://www.fairfaxradiology.com/loca... read more

Barbara M. 

on Yelp

5 years ago

Twice my appointment has been canceled because they can't find staff for a 4:30 appointment. Now I have to take off work and lose money, need to find another company. 

Stacy P. 

on Yelp

5 years ago

My 2 hour appointment was canceled as I waited in the reception area. Upon arrival for my appointment, I waited several minutes for the receptionists to finish their conversation to acknowledge me (9 minutes past my appointment time to be exact). 26 minutes past my appointment time, I was called up and informed that my order from my dr's office was incorrect, and they had no luck getting anyone from my dr's office on the phone to correct it. They left a message for a call back for a verbal approval, but if they didn't call b... read more

Reviewsby L. 

on Yelp

6 years ago

Gone downhill, sorry to say. "Screening" person in building lobby on cell phone on personal call, using same gloves with phone as handling items for patients. Front desk person unable to handle issue with another patients paperwork, causing 30-45 min delay for everyone else waiting. Gown not in plastic bag, had medical item still glued on (me thinks not clean). Nurse was impatient with zero compassion that patients are undergoing unpleasant test which the results of could be life changing. She kept complaining to me about th... read more

Charles F. 

on Yelp

6 years ago

I arrived at the Sterling office of Washington Radiology for a scheduled March 3rd, 2020, 10:45 am appointment and was told that they didn't have me down for an appointment and to top it off, I either had to get reauthorization or sign a waiver for payment if I wanted to have an appointment today. When I scheduled the appointment on the phone about 4 weeks ago, nothing was said about this when I gave them my insurance information. Very, very poor customer service. Now I have to clear my schedule again to make an appo... read more

Ra G. 

on Yelp

6 years ago

They have big sign for dignity, respect and consideration but they don't believe in anything. Respect other persons time especially if it's something quick and simple. What a waste of time??? Next time I will definitely choose another facility. 

Gloria S. 

on Yelp

7 years ago

It's a very long story, but the sum of it is that I've been trying to get a pre-approval for an appointment for the past 3 weeks. With lots of back and forth with the insurance company, insurance co. and I've determined that they've been just not doing their end of the job (they claim insurance denied the pre-approval, when none was ever filed!) and seeking extra money by having the patient pay upfront. The lack of patient care and customer service is astounding. AVOID.