This profile has been claimed by the business owner or representative.
Washington Radiology Washington DC
- Diagnostic Imaging
- Washington, DC
About this business
Location details
1145 19th Street NW, Suite 200, Washington, DC, 20036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a very upsetting experience getting a mammogram at 2141 K office. The tech took me into the mammogram room and told me to take off the gown. I had never been asked to take it off before. She repeated "TAKE IT OFF" when I questioned her. So I did. I stood there naked from the waist up. Then she turned her back to tend to paper work and then turned back to me with a series of questions. There I stood without a top answering questions. I felt demeaned and humiliated. She then started barking commands trying to position me... read more
Business response:
Dear Susan, We are so very sorry to hear of the experience you had at your appointment. That is not the experience we want our patients to have at an appointment that should give them peace of mind. The Director of the K Street office has spoken with you to hear about what happened and will be re-training the staff on all of the issues you brought up so no one has to experience that in the future from any of our technologists. We wish you the best.
If I could give them zero stars I would. This place is dirty and nasty. You could see mouse poo on the floor. Their patient service sucks. I sat in a room with five other women all of us in our paper robes and I waited over two hours for a mammogram. I have been to other places where I was treated with a hot robe a private room and a serious consultation. I came in with an order only look at my left breast because my other one is gone due to a mastectomy. She Literally looked at my face and said we're doing the right breas... read more
Business response:
Dear Monica, We are so sorry to hear of the experience you had. Because we do not know your full name or contact information, we are unable to confirm the day you attended or who you spoke with at your appointment. The Center Director at the K Street office would like to speak with you about what happened so she can try to help and improve. If you are willing, and to keep your privacy safe, please send an email to feedback@washingtonradiology.com with your contact information so she can reach out to you. Again, we apologize ... read more
I am frustrated with this office. All I'm trying to do is be proactive about my health and scheduling my annual mammogram. A little over 1.5 years ago I had my very first one, and had to go through several rounds of screening to establish my baseline due to my dense tissue. It was quite scary but the end result is that there was nothing for me to be concern about. I had my last mammogram last year with the understanding that I could resume an annual screening schedule and that no additional paperwork from my doctor is needed... read more
If I could give 0 stars I would. BUYER BE AWARE!!!!!!!!!!!!!DO NOT GO TO THIS PLACE. They are FRAUD. I made an appointment and spoke to two staff members. One of those ladies was a supervisor in the insurance department who told me that they accept my insurance and that both my mammogram and ultrasound procedures would be covered by my insurance. Today (almost three months later) I got a bill for $357.66. This place is fraud. I don't recommend them to anyone. Stay away from this crappy place. I was lied to by staff who told ... read more
After a horrible experience with my mammogram and missing paperwork for a follow up, I demanded my records and left the office to seek treatment elsewhere. It was frightening and horrible. I decided to let the issue go, but yesterday I received a letter via CERTIFIED MAIL (which I had to go sign for) shaming me for not having a follow up visit. As I shared in my letter to the company, "You should be ashamed of the way you have chosen to operate. I hope that this causes someone to take a step back and take a very hard l... read more
Washington Radiology sent me a letter saying I need supplementary imaging studies. They claim they called me 2 days later but got a fax number and sent a letter. My landline isn't a fax nor connected to one and I didn't get the first letter. They did the same thing a first years ago Breast health is important and deserves assertive and persistent outreach. WRA fails.
DON'T GO THERE FOR HEAD EXAMS! Went there for a head CT. The report said, without any hesitation or nuance that I had a 5 mm brain lesion in my brain and should do an MRI to find out what that was. My physician was very concerned and said I should see a neurologist as soon as possible. My family and I spent a week in hell, being worried sick (a brain lesion is always something very serious: tumor, cancer...). My wife cried almost every day, saying she did not want to raise the kids alone... When I finally saw a very experien... read more
Business response:
Dear Nicolas M., Thank you for letting us know about your experience. We certainly do not want to put our patients through unnecessary worry. We would like to discuss your concerns with you directly if you would be willing to provide us with your contact information so we don't inadvertently call another patient. You can do it on our website here: https://www.washingtonradiology.com/contact/ Sincerely, the Washington Radiology Team
Don't go here if your insurance requires pre-approval! I tried to schedule 2 different appointments for a CT scan (under different prescriptions and procedure codes) and Washington Radiology did not even contact my insurance company about pre-approval. I called the insurance company to verify. Instead, Washington Radiolgoy called to cancel the appointment less than 5 days before my scheduled surgery for the same condition. Be wary and look for a more reliable institution.
Business response:
Dear Kirsten N., thank you very much for reaching out to us on Yelp and speaking with our patient care representative by phone as we attempted to meet your needs. Since pre-cert is required for many of our exams, our practice is to let patients know in advance that there may be a delay in the appointment until insurance coverage is approved. It appears that there was a break down in our communication process. We appreciate your feedback so we can improve our processes for the future. Sincerely, The Washington Radiology Te... read more
Had 815 am appointment for CT. It is now 944 and I'm still waiting. Making me miss 10am work Meeting. Ridiculous.
Frequently asked questions about Washington Radiology Washington DC
How is Washington Radiology Washington DC rated?
Washington Radiology Washington DC has a 2.7 star rating with 539 reviews.
When is Washington Radiology Washington DC open?
Washington Radiology Washington DC is open now. It will close at 5:00 p.m.