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Washington Radiology Washington DC
- Diagnostic Imaging
- Washington, DC
About this business
Location details
1145 19th Street NW, Suite 200, Washington, DC, 20036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been a patient here for over 20 years. Doctors and techs are good, but their administrative business office is atrocious. No one calls you back especially when they make an error in your billing, get the runaround. This has happened for the past three years. this year, is a new record of 7 phone calls to get to the bottom of my matter and I am still not sure it's been taken care of and will need to call yet again. What the heck WRA...why have you succumbed to having terrible customer service? The time has come for me to move... read more
Just adding my review to the many, many other reviews that call attention to the fact that this firm will do everything it can to not answer the phone or otherwise engage in any human contact. If you succeed in navigating the numerous systems, hold times, auto-emails, auto-calls, and similar, and you get successfully scheduled, congratulations.
I thought I was going to die during the mammogram. The pressure was so intense that I couldn't breath, even less so ask for help. The nurse was taking her time behind me. When she released the pressure from the machine, the pain was so intense that I collapsed, without looking at me, she walked right out of the office and slammed the door. My breast tissue teared and I have chronic inflammation since that visit. I might have to have surgery. I hope they won't take down my review like last time.
This place is an absolute joke...can't get ahold of anybody to see if i have a balance... you'd think they'd want my money?! Tried every phone number I could and also submitted the electronic request form and nothing. Seems to be a common theme in these reviews. To rub salt in the wound their 'hold music' is a message that continuously loops the message "thanks for holding someone will be right with you" over and over and over.
Terrible customer service. After 3 weeks no one is able to send me my results. This is a place for breast cancer screening and they treat it like a joke. I will have to repeat the mammogram because I don't trust this people.
With a 2.5 star rating, I am surprised that Washington Radiology has more than 1 star. Again, they failed me by not returning my call. Over a month ago, my doctor said that I need to get a MRI asap. After several calls and leaving messages ... NO CALL BACK. Last week, I actually got a real person on the phone at WR (had to dial the # for doctors only). So I got a real person. That person promised someone would call me back on Friday or Saturday. NO CALL BACK. So today, I'm calling my insurance carrier to complain abo... read more
Service was fine. Billing department is awful. Paid two bills the day received. Payments mailed separately at Post Office. Both checks cashed same day by Washington Radiology and recorded by my bank the next day. I HAVE COPIES OF THE CASHED PAYMENTS. But only one was credited. Account number correct on the check. Have now received same bill three times. Incompetent. Will never use Washington Radiology again because of this.
I went here for a regular x ray after my order was sent in by fax by the doctor's office. I was asked to give my id and sit, which I did and ended up waiting for 20 minutes for nothing. Once they finally did call my name, I was told that they could not find my order. I double checked with the doctor's office, and they had sent it in. However, when I pointed this out, I was even asked if I was sure that they sent it to 'Washington Radiology' and that I should tell them to 'resend'... No comment... I wasted a trip for nothing ... read more
I actually returned to this place with some apprehension and anxiety about the front desk staff but was pleasantly surprised that the reception was warm and welcoming. That ended when I went in for the actual mammogram exam and met the rudest, most hostile, X-ray tech. She was unprofessional, disrespectful, and spoke to me with such disdain. It is amazing that someone like her can actually keep a job in such a facility. This practice really needs to review staff behavior and provide sensitivity training to their staff. ... read more
Frequently asked questions about Washington Radiology Washington DC
How is Washington Radiology Washington DC rated?
Washington Radiology Washington DC has a 2.7 star rating with 561 reviews.
When is Washington Radiology Washington DC open?
Washington Radiology Washington DC is closed now. It will open at 7:00 a.m.