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Washington Radiology Washington DC
- Diagnostic Imaging
- Washington, DC
About this business
Location details
1145 19th Street NW, Suite 200, Washington, DC, 20036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Summary: If you are anxious or care about bedside manner. DO NOT GO HERE. One of my worst healthcare experiences ever. Anxiety is not fun. I went to my MRI and explained that I was nervous. The tech seemed nice at first, but after he strapped my foot to the platform, his attitude changed. He came across cold and insensitive. I had made it very clear, that I was extremely anxious and he seemed annoyed. Things he said that increased my anxiety that only someone who has anxiety would understand. Tech: Keep your toes stil... read more
Business response:
Scott, We are sorry to hear you had an undesirable experience with us. We do understand anxiety and want to do our best with making every patient feel comfortable. If you would please email us your contact information, our center director will be reaching out to you for more details. Please email us at feedback@washingtonradiology.com. Thank you.
Dr. Sandra Allison is extremely dismissive and abrasive. She didn't answer any of my questions and confused me more than anything. I would never go back to her.
I called ahead to see what about getting an X-ray for my 15 yo daughter. The woman on the phone told me I could come in as a walk in with my 15yo daughter. SO I took her out of school early only to be told they DO NOT see 15 and under patients. The only reason I'm not giving 1 star is because a very nice woman named Mutya gave us a list of referrals for other options. She apologized profusely for the misinformation.
I have been trying to schedule an appointment with them for 4 days and they never answer the phone and will not return my voicemails.
Making an appointment was easy but I have tried 4 times to cancel the appointment and have been on hold for 20 minutes or so and I can't get ahold of anyone.
Business response:
Lauren we are so sorry for the inconvenience. If we can help you reschedule, please let us know at feedback@washingtonradiology.com.
Washington Radiology failed to provide a CT scan due to bad booking practices. Wouldn't go there even if my life depends on it! Terrible experience. Humble suggestion: Avoid it at all cost.
Business response:
We are sorry to hear that you did not have a good experience. Our leadership team would like to speak with you to learn about what happened and apologize personally. If you are willing, please send us your contact information to feedback@washingtonradiology.com, and they will reach out to you as soon as possible. We hope to hear from you soon, and we wish you the best.
Went in for a CT. Insurance company notified me that CT was changed to CT/CTA. No notification given. Results of CT sent to 3 doctors. Now have to get results of CTA and forward. Show up and be told that it's nice I dressed up for CT but I need to put on gown. Note, was in work clothes and not dressed up. Blanket thrown on me before CT and I asked to have it removed. Was told that "everyone wants one" but I did not and would have liked a question first. Had other CTs. This place more expensive. Requires 5 days wait for ins... read more
Business response:
Dear Mary, We value your feedback and thank you for sharing. We would like to look into what happened and look at your bill so we can fix it if it was not done correctly. In order to look at your account, we would appreciate it if you could send us your contact information and date of birth to feedback@washingtonradiology.com, and we will reach out to you as soon as possible. We wish you the best, and we hope to get this resolved for you soon.
Waited 45 minutes past my appointment time, to get in for "follow up". I was informed that although I asked for a 2d image for my mammogram, they charged me for a 3 D. $50 more expensive and I didn't authorize it. Not patient oriented. My technician read a script, gave me the worst and most painful mammo I've ever had. Find somewhere else. WRA used to be top notch, not anymore. Technicians aren't trained to reduce pain in any way and they're not patient oriented.
Business response:
Dear Rebecca, We value your feedback and are sorry to hear about the pain you experienced. We would like to look into what happened with the technologist and also look at your bill so we can fix it if it was not done correctly. In order to look at your account, we would appreciate it if you could send us your contact information and date of birth to feedback@washingtonradiology.com, and we will reach out to you as soon as possible. We wish you the best, and we hope to get this resolved for you soon.
Receptionist was extremely rude. Rolled her eyes at me when she called my name and I didn't hear her the first time because she muttered it so quietly. Got interrogated about the referral/form from my doctor, even though the paperwork was clear. Couldn't answer any questions about insurance/billing and my appointment started 30 minutes late, despite me arriving early and bringing all the necessary forms, already filled out. The woman who took me back to a separate waiting area was also gruff and unpleasant. Took me into the ... read more
Business response:
We truly value your feedback and we thank you for letting us know about your experience. We apologize for the stress that was caused and that you felt our team was rude. We always try to give our patients an exceptional experience, and we are sorry that this was not the case at your visit. We are always trying to improve. If you are willing, the Director of the DC location would like to speak with you to learn more and prevent this from happening in the future. Please send us your contact information to feedback@washingtonra... read more
Frequently asked questions about Washington Radiology Washington DC
How is Washington Radiology Washington DC rated?
Washington Radiology Washington DC has a 2.8 star rating with 595 reviews.
When is Washington Radiology Washington DC open?
Washington Radiology Washington DC is open now. It will close at 5:00 p.m.