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Watch Gang
- Los Angeles, CA
About this business
Location details
Los Angeles, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paid my first subs in February, signed up for the black tier. 1st of May still not received my first watch and the next debit order went if at $134.98 where it should be $99, huge flippen scam if u ask me!!!!! Please cancel my 3 months subs u thiefs!!!!
Business response:
Hi Mornè, we're so sorry for any frustration with this! After checking the tracking for the watch, we're seeing that there may have been a shipping error. We do see that our Member Support rep, Adam, responded to your email about this on Friday to let you know that a replacement watch is on its way to you. If you have not seen that email, please check your spam to make sure it wasn't sent there. Thanks!
I signed up I’ve waited since March for watch nothing u guys haven’t even replied garbage I tell u I would never recommend u to my enemies
Business response:
Hey Shane! We're currently looking into this for you, and we truly apologize for any misunderstandings regarding your April shipment. According to your tracking, your watch shows that it was delivered, so if you haven't received it, it may have been lost/stolen. This is something that our Member Support team is looking into for you and they'll make sure that you're taken care of. Not to worry though, we'll make sure that you receive your watch!
Waste of money but this was something I was willing to chance. People are better off buying the watches that people don’t want. It seemed like April was a month that very few people actually liked what they had got.
Business response:
Hey Joey, we're sorry you didn't like your watch for April. We stand behind the value of the watches we send out and we work really hard to ensure that the watch you receive is worth more than what you paid for it. We see that you've already been in contact with our Member Support team regarding this, but if you need anything else, or have any other questions, please feel free to reach out.
RecommendedQuality microbrands I would have never known existed I become exposed to. There are hits and there are misses. Hence the exchange because at least ONE person will buy or trade for your watch. But sadly after 2 years I am at point of canceling my subscription.
Business response:
Hey Emmanuel! Thank you for the recommendation! If you're wanting to stop your subscription shipments, please feel free to DM us! If you're unhappy with anything, we're more than willing to hear you out :)
Mentioned in their "exchange" group how my first watch was valued less than my subscription price by an actual jeweller and was silenced by an admin and without even a warning was deleted from the group. I'm curious as to what watchgang is so afraid of? The fact that they're ripping off their customers? Save your money and get a watch worth your money!
Business response:
Hey Alan, we looked into your situation and see that your thread was muted on The Exchange since it wasn't a discussion about buying, trading, and selling watches, which is what the group was created for. We do stand behind the value of our watches and we have a team of dedicated people who work hard to ensure that the watches you receive will always be worth more than what you paid. If you have any other specific concerns, please feel free to DM us and we'll be happy to help and look into anything for you.
Because I received first two months without a problem by the 21st of the month. 3rd month's watch hasn't arrived and If I try and track it it says it hasn't been shipped yet. Today is the 25th. Also a wheel watch I got last month on the 8th hasn't arrived yet. I can track it to the 12th of last month to where it was supposed to be shipped from. After that nothing. I have sent email without any proper reply. So therefore I have cancelled my subscription. You have no customer service.
Business response:
Hey Johnny, we're so sorry for any frustration regarding your watch orders. We're always here to help and we have a pretty fantastic Member Support team to help support when issues arise. We do see that our Member Support rep Joe reached out to you on April 1st about this. He's currently looking into this further for you and will get back to you by EOD today via email regarding your watches and any shipping issues you've encountered. We'll make sure you receive your watches and that you're taken care of.
poor quality, watches that are all outsourced over seas. Every watch they sell can be found online for cheap, I can find tier 2 watches for less than the cost of a tier 1 spin
Business response:
Hey Chris, we stand behind the quality of our watches, therefore, the value determination of our watches is based on many factors including the retail price and lowest online selling price. Before we ever strike a deal with a partner, we look to see where the watches are selling and for how much. For instance, if a Citizen watch is being sold in a jewelry store for $300, but is stocked online for $180, we use $180 to determine the value. Please note that we do not base our values from auction sites due to the nature of their... read more
My first black watch was really a major disappointment, Carbon 14 almost unknown brand with equal value to what I paid for $100, not 3.5 times or more value as claimed by WG.
Business response:
Hey Rene, we're sorry for any frustration with this, and we're sad to hear you didn't like your watch for this month. We do guarantee that the Carbon14 watch you received, with automatic movement, a genuine leather strap, and stainless steel case, is worth more than what you paid for it. However, we do have some options to offer that might make a better fit for you. You can call us at (888) 973-0183 between 9AM - 5PM PST Monday-Friday and one of our account specialists can talk you through our options.
I’m sorry but the quality of watch that are sent out are crap , they are very cheap watches that u can easily find on other web sites for way less. I just wish people would research before they subscribe to this because there way better options out there
Business response:
Hey Steve! We stand behind the value of our watches and guarantee that any watch you receive will be worth more than what you paid for it. Before we ever strike a deal with a partner, we look to see where the watches are selling and for how much. For instance, if a Citizen watch is being sold in a jewelry store for $300, but is stocked online for $180, we use $180 to determine the value. If you received a watch that you believe was worth less than what you paid, please feel free to DM us and we'll look into it for you.
Frequently asked questions about Watch Gang
How is Watch Gang rated?
Watch Gang has a 4.4 star rating with 4,020 reviews.
When is Watch Gang open?
Watch Gang is closed now. It will open at 9:00 a.m.