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Watermark Capital, Inc.

5.0
  • Irvine, CA

About this business

Watermark Home Loans’ vision is to lead the industry through providing quality customer service, setting the standard for professional ethics, and delivering the best financial options to each client. Watermark Home Loans strives to provide complete customer satisfaction and treat each client with the respect, integrity, and communication they deserve. 

Location details

100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
5.02,408 reviews
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jackrichbourg's profile image
jackrichbourg 
7 years ago

Casey did a great job communicating the process, costs,...and everything went through without issues. I was able to completed everythi g online and by phone with the eception of the signing which took place at my house. Overall working with watermark was smooth and they met all of their promises. 

rodperez403's profile image
rodperez403 
7 years ago

We used WaterMark Home Loans for our original home loan, and later on for refinancing. Both experiences were great. They were not only very knowledgeable, but very easy to work with. Everything was clearly explained. They were always available to answer any questions, and ease any worries. I am not the kind person who writes reviews, but this one is well deserved. I highly recommend them." - Rod and Claire – Redondo Beach 

mdizon1108's profile image
mdizon1108 
7 years ago

Stacy was extremely proactive and attentive to questions. Always willing to help out even when she was on vacation. If we ever decide to get another refi we'll definitely go with her again. Thank you again for making this experience feel seamless. 

Business response:

Thank you so much for the kind words Ron & Marie! 

itsjimt's profile image
itsjimt 
7 years ago

This was our second time to refi our house and we came back to Casey. Last time Casey was more than helpful and understanding about all of our questions. This time around we didn't have as many questions but Casey was still there for the ones we did have, and with quick responses. He has our business. 

RPbraunaic's profile image
RPbraunaic 
7 years ago

I recently refinanced the mortgage on my single family home. Having done this process multiple times over the years, I knew what to expect. However, with financial institutions having tightened their underwriting process since 2008, the process took a bit longer and required more documents than in the past. I also paid off a portion of my existing mortgage and eliminated a home equity loan as well. This made the process slightly more complicated. My loan officer was David Phelps. David could not have been more helpful. I spo... read more

Kanezmatch's profile image
Kanezmatch 
8 years ago

I absolutely loved working with Stacy!!! She is extremely knowledgeable and explains everything in layman terms for you. She kept me up to date at every step of the process and always had the numbers broken down for me. She always answered my calls, texts, and emails, not matter what time of the day or where she was. I never had to wait for an answer from her. Stacy knows her clients very well and has everything you need when asked. I look forward to working with you again when it's time to re-finance!!!! :) 

paid3's profile image
8 years ago

We worked with Martin Franco and it was a great experience. He promptly replied to all our requests every single time. The process was just as explained and it was as quoted and within the time frame. Martin guided us through the process from the time he provided us a quote through the day the loan funded. Truly a seamless process. We appreciate Martin being there every step of the way. We've purchased and refinanced in the past, but this is the best experience ever. Martin Franco and Watermark are well recommended! 

cliew64's profile image
cliew64 
8 years ago

Our loan officer David Phelps of Watermark Home Loans definitely went above and beyond his job. 5 stars really isn’t enough to give it to him. We found David online through Bankrate.com. We were very skeptical about using online lender at first. However David made us feel very comfortable with him. Just because he sees some downfalls doesn't mean he gives up he continues to work at it until he succeeds. David has so many clients at hands but I was amazed by how he was still able to respond to my emails and phone calls in a v... read more

chamaile0n's profile image
chamaile0n 
8 years ago

We've worked with Casey a couple times, and he remains a joy to work with. He's responsive, thorough, and follows through when he commits. There's no question on who we'll go to for our next home purchase or refi! 

Frequently asked questions about Watermark Capital, Inc.

How is Watermark Capital, Inc. rated?

Watermark Capital, Inc. has a 5 star rating with 2,408 reviews. 

When is Watermark Capital, Inc. open?

Watermark Capital, Inc. is closed now. It will open at 8:00 a.m.