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Watermark Capital, Inc.
- Irvine, CA
About this business
Watermark Home Loans’ vision is to lead the industry through providing quality customer service, setting the standard for professional ethics, and delivering the best financial options to each client. Watermark Home Loans strives to provide complete customer satisfaction and treat each client with the respect, integrity, and communication they deserve.
Location details
100 Spectrum Center Dr, Ste 520, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jennifer Chang of Watermark Home Loans is a can-do loan rep who is completely knowledgeable, charming, helpful, proactive and did a great job of metering the process to me in bite sized chunks. Jennifer made expectations clear and her pleasant demeanor kept all the craziness out of the process. She made the experience go fast and responded quickly with well prepared and accurate answers. If she didn't know the precise answer herself she would get the correct answers from all the right people and follow-up. She kept me update... read more
Very easy to work with! Quick refiI with Clear explanation of process, able to follow rates down and lock.I would definitely work with them again. All work done remotely and with little churn.Thank you.Very easy to work with! Quick refiI with Clear explanation of process, able to follow rates down and lock.I would definitely work with them again. All work done remotely and with little churn.Thank you
Thoroughly investigated and presented all of our options plus kept on top of the situation so we were able to get the best rate in the changing market. Once our decision was made the process was smooth and stress-free.
Obtaining a cash out loan is work. I worked with Brock R. Hicks and he took a lot of the aggravation out of the process. From start to finish he was on top of the file. He consistently provided updates and responses to my questions. I was really impressed by his capability and follow thru. It was a really professional and clear endeavor. I would readily work with Brock again. He is a top notch mortgage banker.
I had a very positive experience with Watermark. Cathy Dragna was very responsive and able to close a home mortgage for me in approximately one month's time. I would recommend Watermark to anyone looking for a mortgage.
I just refinanced an excess of $1 million mortgage through Watermark and cannot recommend them more highly. I have had numerous mortgages all of which have been through local institutions where I have actually met with and known the people with whom I have been dealing. So I had some trepidation about dealing with someone on the other side of the country. But, the bottom line is that the process is identical to working with someone local and it seems Watermark knows we all have options. They distinguish themselves by their c... read more
My experience with WaterMark Loans was amazing! I had the pleasure to work with Cathy Dragna, the Mortgage Banker at Watermark Home Loans. She patiently worked with me to finalize all documentation needed and helped me to successfully refinance my home at an excellent interest rate. Cathy was very informative and responsive from the very first call I made and through out the process. Her professionalism, incredible knowledge, support, and handling of the whole process was over the top! She was on top of my every question and... read more
Responsive but too aggressive in my taste.It would be nice if they are gentle to respond questions despite of context.Other than that, the person was very informative and precise that I don t have to second guess to go somewhere else to gather more information.
Business response:
It is Watermark's goal to ensure all clients receive the highest level of service and we regret that this client was not satisfied with our level of work on this loan. The review states we were "very informative and precise" and we thank the customer for their candor.
I definitely have enjoyed working with Josh these past two times and would highly recommend him and his team to anyone looking to refinance or a applying for a new loan. Josh provides more than a basic service and really cares about his clients. An example was his proactive thinking and success to reduce our interest rate when we were locked into a higher rate. How many other agents would do this or even think about getting a lower rate for their clients.
Frequently asked questions about Watermark Capital, Inc.
How is Watermark Capital, Inc. rated?
Watermark Capital, Inc. has a 5 star rating with 2,408 reviews.
When is Watermark Capital, Inc. open?
Watermark Capital, Inc. is closed now. It will open tomorrow at 8:00 a.m.