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WCC Furniture & Mattress Center
- Furniture Stores
- Lafayette, LA
About this business
Location details
255 Ridge Road, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This place is a joke it took a week longer to get my furniture than promised. When I did finally get my furniture 2 pieces were damaged. Then, I was treated like I did something wrong ( no respect for me as a customer at all ).
Business response:
You were told when you purchased (and it was in writing) that some of the items were on back order. Damaged items sometimes happen and we apologize for that...We offered a replacement but you chose a full refund (which we issued promptly). The way you talked to my staff (Personal attacks, profanity and disrespect) as they tried to help you is 100% NOT acceptable. We welcome you to shop elsewhere as I will never let someone speak to my hard working staff that way. NEVER. ---Larry Thibodeaux, Owner and Operator.
I would have loved to give y'all a 5 star rating but I was pretty unsatisfied with your customer service. If a customer comes into your store maybe at least acknowledge them with a "Hello" or something but nothing didn't made my experience that great...Second issue is if I purchased something and payed for delivery call again ask for another item to eventually have delivered to the same address and y'all tell me it would be another delivery charge which I don't get...so y'all would have charged me a delivery fee on top of a ... read more
Business response:
We’re certainly sorry to hear that you were unsatisfied with your experience. We strive to provide excellent customer service at all times as well as a low-pressure shopping experience for our customers. To clarify, were you wanting to add something to an existing delivery or have a second delivery made? Please contact our customer service manager, 337-993-3303, so he can assist with this issue, or send a private message with your phone number so he can contact you.
I would have loved to give y'all a 5 star rating but I was pretty unsatisfied with your customer service. If a customer comes into your store maybe at least acknowledge them with a "Hello" or something but nothing didn't made my experience that great...Second issue is if I purchased something and payed for delivery call again ask for another item to eventually have delivered to the same address and y'all tell me it would be another delivery charge which I don't get...so y'all would have charged me a delivery fee on top of a ... read more
Went in oct 9 2017 and paid cash for a table set almost three weeks still no chairs said that the company they order from is out of stock after they collected cash three weeks ago sorry mam we have your cash but your chairs will be in the following month
Business response:
We're terribly sorry for this inconvenience. We have been in direct contact with the manufacturer and they are doing everything they can to get your chairs to you as quickly as possible. We understand your frustration and are working diligently to remedy this situation.
Love this place brought a queen size memory foam mattress 3 years ago and still look lime brand new sleeps well fixing on going get a livingroom set
Very dissatisfied with their lack of communication.. Very poor service
Business response:
Wow. That's the last thing people usually say about us. Please inbox us your phone number and the customer service manage will contact you. We'd like to get to the bottom of this.
Very dissatisfied with their lack of communication.. Very poor service
We have purchased a recliner, mattress set, and bed with WCC. When we had problems with our mattress, they were very on top of the situation to make sure we were satisfied. We went back to the store and picked out the mattress we wanted. The delivery guys came to our house to pick up old mattress and exchange it for a new one. Always friendly, and prices are reasonable.
Frequently asked questions about WCC Furniture & Mattress Center
How is WCC Furniture & Mattress Center rated?
WCC Furniture & Mattress Center has a 4.9 star rating with 5,013 reviews.
When is WCC Furniture & Mattress Center open?
WCC Furniture & Mattress Center is closed now. It will open on Monday at 10:00 a.m.