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WCC Furniture & Mattress Center
- Furniture Stores
- Lafayette, LA
About this business
Location details
255 Ridge Road, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedDenie was an awesome salesman. He found exactly what I needed
I ordered couches from here back in May. I understand that warehouses were backed up due to COVID. I finally got “my” furniture in this past Friday and they were black - I ordered beige. So now I have to wait until the end of August to at least even have them in stock. I spoke to the sales manager, Chad - who informed me that people make mistakes and put the order in wrong. I was offered no compensation and was told I could get a refund if I’d like. This is one the worst customer service experiences that I’ve ever had, regar... read more
Business response:
I am sorry for the mixup. The supply chain has been very slow. We know we disappointed you and we are sorry. We would be happy to take it back and refund your money in full. Again, please accept our apology.
I've called and left a message 3 times and no one has returned my call. I purchased from them a few years ago and wanted to update my sectional. Since no one will call me I'll have to purchase from somewhere else.
Business response:
I sorry but we haven’t received your message. Please inbox us so we can figure out what the issue may have been.
Was looking forward to visiting but was very disappointed. My salesman was no help. He was extremely dull and I had to drag everything out of him. I told him exactly what I was looking for and the color and price range. He told me to go look. I asked if he could show me where what I was looking for would be. He was not interested. He then walked me to the back which was all dark furniture. I wanted light. I then asked about the sofas on sale on the website. He said they only had some in dark in the store. I did well can I s... read more
Business response:
Are you sure it was at WCC? We have very few dark sets and that doesn’t sound like our award winning staff. Please let us know the time and date so we can review the video. Thank you.
We purchased a sofa set and a week later the metal on the part that reclines started eating away at the wood so they sent me a whole new sofa. 2 weeks later the new sofa started to do the same thing. They are only wanting to change the metal part instead of replacing the whole sofa which is not sturdy enough due to the eaten away wood! The technician will not come out or call until he get thru is stack of paperwork which only shows this company is getting a lot of service calls about broken furniture.
The man was rude. Treated me like I didn't know what I was talking about.
I ordered a twin bed that I was wanting to donate to a family, after paying delivery and setup fee they dropped everything off to the family without setting it up. I called the store the driver went back within 2 days and said all of the parts weren't in the box. A month has passed and parts were ordered when the parts came in they were broken according to the delivery guy, they bring metal frames to stand the bed up only to find that legs need to be ordered for the bed it's now 2 months. I did get a refund, I don't reccomen... read more
Business response:
Adrienne, unfortunately we have no control over missing parts. I think we have all experienced that from many different stores. We order from many of the same manufacturers as other stores, so this can happen to anyone. We apologize for the inconvenience and as you mentioned, we did give you a refund. That should show our willingness to work with people. Again, we are sorry for your troubles and wish you well during this trying time in the world.
RecommendedI ordered a bed, nightstand, and a mattress from Wcc furniture on 2/21/2020 and it still hasn’t come to my residence Yet!! So as of now I have Nothing Good to say about this place
RecommendedMy husband and I really liked the person who helped us when we were shopping for recliners, but my daughter had a different experience. The sales person was very condescending and rude to her. She was shopping with her fiance but she was the one who knew what she wanted to buy. Needless to say, he lost a cash sale that day and in the future because she won't go back there again.
Business response:
Thank you Janet. I am glad you had a good experience. I’d love to hear more from your daughter. Can she email info@wccfurniture.com with her contact information? We’d love to get to the bottom of it, maybe pull some security footage to find out exactly what happened.
Frequently asked questions about WCC Furniture & Mattress Center
How is WCC Furniture & Mattress Center rated?
WCC Furniture & Mattress Center has a 4.9 star rating with 5,071 reviews.
When is WCC Furniture & Mattress Center open?
WCC Furniture & Mattress Center is open now. It will close at 5:00 p.m.