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WCC Furniture & Mattress Center
- Furniture Stores
- Lafayette, LA
About this business
Location details
255 Ridge Road, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was looking forward to visiting but was very disappointed. My salesman was no help. He was extremely dull and I had to drag everything out of him. I told him exactly what I was looking for and the color and price range. He told me to go look. I asked if he could show me where what I was looking for would be. He was not interested. He then walked me to the back which was all dark furniture. I wanted light. I then asked about the sofas on sale on the website. He said they only had some in dark in the store. I did well can I s... read more
Business response:
Are you sure it was at WCC? We have very few dark sets and that doesn’t sound like our award winning staff. Please let us know the time and date so we can review the video. Thank you.
We purchased a sofa set and a week later the metal on the part that reclines started eating away at the wood so they sent me a whole new sofa. 2 weeks later the new sofa started to do the same thing. They are only wanting to change the metal part instead of replacing the whole sofa which is not sturdy enough due to the eaten away wood! The technician will not come out or call until he get thru is stack of paperwork which only shows this company is getting a lot of service calls about broken furniture.
The man was rude. Treated me like I didn't know what I was talking about.
I ordered a twin bed that I was wanting to donate to a family, after paying delivery and setup fee they dropped everything off to the family without setting it up. I called the store the driver went back within 2 days and said all of the parts weren't in the box. A month has passed and parts were ordered when the parts came in they were broken according to the delivery guy, they bring metal frames to stand the bed up only to find that legs need to be ordered for the bed it's now 2 months. I did get a refund, I don't reccomen... read more
Business response:
Adrienne, unfortunately we have no control over missing parts. I think we have all experienced that from many different stores. We order from many of the same manufacturers as other stores, so this can happen to anyone. We apologize for the inconvenience and as you mentioned, we did give you a refund. That should show our willingness to work with people. Again, we are sorry for your troubles and wish you well during this trying time in the world.
RecommendedI ordered a bed, nightstand, and a mattress from Wcc furniture on 2/21/2020 and it still hasn’t come to my residence Yet!! So as of now I have Nothing Good to say about this place
RecommendedMy husband and I really liked the person who helped us when we were shopping for recliners, but my daughter had a different experience. The sales person was very condescending and rude to her. She was shopping with her fiance but she was the one who knew what she wanted to buy. Needless to say, he lost a cash sale that day and in the future because she won't go back there again.
Business response:
Thank you Janet. I am glad you had a good experience. I’d love to hear more from your daughter. Can she email info@wccfurniture.com with her contact information? We’d love to get to the bottom of it, maybe pull some security footage to find out exactly what happened.
This company is very deceiving. I’ve heard this from others, but experienced it for myself. Prices given change when you go to pay. I’d rather pay double than do business with dishonest people. FYI..honest companies match their prices.
Business response:
In this situation, you were quoted exactly the cost of the item, which was $299. We added tax, which is required by law! You requested an optional delivery service, which had to be added. Everything adds up on our end. Nothing was deceiving. If you choose to decline our full service, white glove delivery and set up, pick up was always a free option you can choose. As you will see as you shop around, our prices are amazing and everyone charges for delivery...not everyone offers pick up options. Good luck!
Bought a bed at the end of April. was told it would be in within 7 to 10 days. After not hearing from WCC within the window provided, I contacted then for a status. I was told someone attempted to contact me to let me know the bed was on bacn order and that they left me a voicemail. I did not have a voicemail from them. they told me it should be in by the end of May. end of May comes, I called again. this time they told me it would ship until the end of June...... guess what? it's the end of June... Contacted them yesterday ... read more
Business response:
Chad will be contacting you (if he hasn't already) to resolve the issue. Please let us know if you need anything else. info@wccfurniture.com
Worst customer service! Buyers beware! I purchased a mattress for my daughter and it’s not to our preference. I was told I could not exchange it. I was never told by the salesman all sales were finally, but he proudly took my money! The C.S. Mgr tried to insult my intelligence, but please remember bad customer service will get you no where’s. I believe some people forget that they reap what they sow! I will NEVER shop at this store again!
Business response:
This is a very unfair post. There is more to the story than what is told here. We take care of our customers very well. After listening to the recorded call with you and the customer service manager, he did nothing to insult you. We value our customers and welcome you to in box us at info@wccfurniture.com if you have additional questions.
Frequently asked questions about WCC Furniture & Mattress Center
How is WCC Furniture & Mattress Center rated?
WCC Furniture & Mattress Center has a 4.9 star rating with 5,013 reviews.
When is WCC Furniture & Mattress Center open?
WCC Furniture & Mattress Center is closed now. It will open on Monday at 10:00 a.m.