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WCC Furniture & Mattress Center
- Furniture Stores
- Lafayette, LA
About this business
Location details
255 Ridge Road, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The man was rude. Treated me like I didn't know what I was talking about.
I ordered a twin bed that I was wanting to donate to a family, after paying delivery and setup fee they dropped everything off to the family without setting it up. I called the store the driver went back within 2 days and said all of the parts weren't in the box. A month has passed and parts were ordered when the parts came in they were broken according to the delivery guy, they bring metal frames to stand the bed up only to find that legs need to be ordered for the bed it's now 2 months. I did get a refund, I don't reccomen... read more
Business response:
Adrienne, unfortunately we have no control over missing parts. I think we have all experienced that from many different stores. We order from many of the same manufacturers as other stores, so this can happen to anyone. We apologize for the inconvenience and as you mentioned, we did give you a refund. That should show our willingness to work with people. Again, we are sorry for your troubles and wish you well during this trying time in the world.
RecommendedI ordered a bed, nightstand, and a mattress from Wcc furniture on 2/21/2020 and it still hasn’t come to my residence Yet!! So as of now I have Nothing Good to say about this place
RecommendedMy husband and I really liked the person who helped us when we were shopping for recliners, but my daughter had a different experience. The sales person was very condescending and rude to her. She was shopping with her fiance but she was the one who knew what she wanted to buy. Needless to say, he lost a cash sale that day and in the future because she won't go back there again.
Business response:
Thank you Janet. I am glad you had a good experience. I’d love to hear more from your daughter. Can she email info@wccfurniture.com with her contact information? We’d love to get to the bottom of it, maybe pull some security footage to find out exactly what happened.
This company is very deceiving. I’ve heard this from others, but experienced it for myself. Prices given change when you go to pay. I’d rather pay double than do business with dishonest people. FYI..honest companies match their prices.
Business response:
In this situation, you were quoted exactly the cost of the item, which was $299. We added tax, which is required by law! You requested an optional delivery service, which had to be added. Everything adds up on our end. Nothing was deceiving. If you choose to decline our full service, white glove delivery and set up, pick up was always a free option you can choose. As you will see as you shop around, our prices are amazing and everyone charges for delivery...not everyone offers pick up options. Good luck!
Bought a bed at the end of April. was told it would be in within 7 to 10 days. After not hearing from WCC within the window provided, I contacted then for a status. I was told someone attempted to contact me to let me know the bed was on bacn order and that they left me a voicemail. I did not have a voicemail from them. they told me it should be in by the end of May. end of May comes, I called again. this time they told me it would ship until the end of June...... guess what? it's the end of June... Contacted them yesterday ... read more
Business response:
Chad will be contacting you (if he hasn't already) to resolve the issue. Please let us know if you need anything else. info@wccfurniture.com
Worst customer service! Buyers beware! I purchased a mattress for my daughter and it’s not to our preference. I was told I could not exchange it. I was never told by the salesman all sales were finally, but he proudly took my money! The C.S. Mgr tried to insult my intelligence, but please remember bad customer service will get you no where’s. I believe some people forget that they reap what they sow! I will NEVER shop at this store again!
Business response:
This is a very unfair post. There is more to the story than what is told here. We take care of our customers very well. After listening to the recorded call with you and the customer service manager, he did nothing to insult you. We value our customers and welcome you to in box us at info@wccfurniture.com if you have additional questions.
This place is a joke it took a week longer to get my furniture than promised. When I did finally get my furniture 2 pieces were damaged. Then, I was treated like I did something wrong ( no respect for me as a customer at all ).
Business response:
You were told when you purchased (and it was in writing) that some of the items were on back order. Damaged items sometimes happen and we apologize for that...We offered a replacement but you chose a full refund (which we issued promptly). The way you talked to my staff (Personal attacks, profanity and disrespect) as they tried to help you is 100% NOT acceptable. We welcome you to shop elsewhere as I will never let someone speak to my hard working staff that way. NEVER. ---Larry Thibodeaux, Owner and Operator.
I would have loved to give y'all a 5 star rating but I was pretty unsatisfied with your customer service. If a customer comes into your store maybe at least acknowledge them with a "Hello" or something but nothing didn't made my experience that great...Second issue is if I purchased something and payed for delivery call again ask for another item to eventually have delivered to the same address and y'all tell me it would be another delivery charge which I don't get...so y'all would have charged me a delivery fee on top of a ... read more
Business response:
We’re certainly sorry to hear that you were unsatisfied with your experience. We strive to provide excellent customer service at all times as well as a low-pressure shopping experience for our customers. To clarify, were you wanting to add something to an existing delivery or have a second delivery made? Please contact our customer service manager, 337-993-3303, so he can assist with this issue, or send a private message with your phone number so he can contact you.
Frequently asked questions about WCC Furniture & Mattress Center
How is WCC Furniture & Mattress Center rated?
WCC Furniture & Mattress Center has a 4.9 star rating with 4,961 reviews.
When is WCC Furniture & Mattress Center open?
WCC Furniture & Mattress Center is closed now. It will open at 10:00 a.m.