This profile has been claimed by the business owner or representative.
WCC Furniture & Mattress Center
- Furniture Stores
- Lafayette, LA
About this business
Location details
255 Ridge Road, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This store is a fraud. they have no customer service. They promise a delivery date then can't fulfill that promise. Understand there was unexpected weather so I called just to see what an updated delivery date was and was told 14 weeks opposed to the 4 week delivery. Mind you I understand that TX got hit hard with inclimate weather but to move from 4 weeks to 14. That's unthinkable. received a call from Larry the "store manager" who seems to not care about his customers at all. who then advised that the furniture that I orde... read more
Business response:
Those who know us know that this post is 100% false. We tried to explain to the customer that the furniture was going to be in within the quoted 4-6 week time frame. She called and yelled at my hard working staff. I told her that I would not allow my people to be treated that way and will give her a refund. We are very fair and we refuse to do business with customers who treat us like this. She asked for her furniture and she would wait the week or so that is left on the time frame quoted but I declined and asked her to do b... read more
RecommendedKevin was a great salesman and explained the inventory as we shopped. The issue was picking up our items. I purchased Mocha color recliners to match existing sofa set. When my husband arrived home with the recliners, one of the recliners was pewter. Called the store and they said will have the manager call you back after researching, of course I really didn’t give much time for a return call. We loaded the incorrect order pulled and drove back to the store. I called telling them we were heading back to pick up the co... read more
Business response:
I am so sorry to hear this. I am sorry it happened to you. Its no excuse for loading the color wrong on your recliner. We were extremely busy on Saturday. (We had a record day) Plus we had 5 people out with the flu or quarantining. We strive to get it right the first time, but unfortunately we failed this time and we are very sorry. One of our managers was out with the flu and the other was covering other areas and was not able to call you back right away. Please accept our appology.
We ordered 2 new Recliners 3 months ago after our current WCC recliners fell apart and were still under warranty. One month ago, I was told it would be placed on the October 17th truck and should arrive by October 20th. I called 3 times in the last 2 days with no return call and finally got someone on the phone that told me that there is currently no estimated time of arrival on our chairs. 🤨 Update: I wish I could change the initial recommendation because we did get things worked out and I understand manufacturing issues ... read more
Business response:
After inquiring with the staff, when you called back, it had been less than 24 hours since we received the call. The person who is handling your claim was off. If you would have selected the exact same recliner, we would have had it for you, however your reselection, which was a courtesy that we extended to you, is delayed because of manufacturing issues happening across the country. Again, we are trying to help you as much as we can. We have lots of recliners in stock as of right now, if you would like to reselect.
RecommendedThe service and the detailed explanation for questions we had. Brandon was very professional and knowledgeable. Went for one item and left with that one item plus. Great shopping experience.
Business response:
Thank you!
RecommendedVery friendly and fast service.
Business response:
Thank you!!!
RecommendedThis store and staff are wonderful!! Great experience. Friendly and accommodating.
Business response:
Thank you!
RecommendedDenie was an awesome salesman. He found exactly what I needed
I ordered couches from here back in May. I understand that warehouses were backed up due to COVID. I finally got “my” furniture in this past Friday and they were black - I ordered beige. So now I have to wait until the end of August to at least even have them in stock. I spoke to the sales manager, Chad - who informed me that people make mistakes and put the order in wrong. I was offered no compensation and was told I could get a refund if I’d like. This is one the worst customer service experiences that I’ve ever had, regar... read more
Business response:
I am sorry for the mixup. The supply chain has been very slow. We know we disappointed you and we are sorry. We would be happy to take it back and refund your money in full. Again, please accept our apology.
I've called and left a message 3 times and no one has returned my call. I purchased from them a few years ago and wanted to update my sectional. Since no one will call me I'll have to purchase from somewhere else.
Business response:
I sorry but we haven’t received your message. Please inbox us so we can figure out what the issue may have been.
Frequently asked questions about WCC Furniture & Mattress Center
How is WCC Furniture & Mattress Center rated?
WCC Furniture & Mattress Center has a 4.9 star rating with 5,013 reviews.
When is WCC Furniture & Mattress Center open?
WCC Furniture & Mattress Center is open now. It will close at 5:00 p.m.