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WCC Furniture & Mattress Center
- Furniture Stores
- Lafayette, LA
About this business
Location details
255 Ridge Road, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedTrey and kaleb kill this shit
I purchased a Malouf E255 adjustable base with a solid wood frame, that was supposed to work in conjunction with it from WCC Furniture outlet last month. Upon delivery and installation of my new bed set, they told me they could not install the slats that hold the frame together underneath the adjustable base, because the legs on the base were not long enough. I instantly told them this was unacceptable, and that I wanted the slats that the frame manufacturer designed to make the bed sturdy be put on it. I also told them that... read more
Wait times are ridiculous and their communication with customers waiting for furniture is NONEXISTENT! The furniture that is delivered isn’t even close to quality you expect, material tears/rips for no reason and any pressure/wait on foot rest causes the “steel” frames to warp.
Business response:
Hi Jessica Dawn, we would love to make things right. Please get in touch at (337) 993-3303 when you can.
RecommendedWell I walked in and told the salesman exactly what I wanted and he didn't push me to get anything that I didn't need or want.
We bought a mattress and bedroom set here a month ago with a delivery time of 4-6 weeks. We have already made payments on this furniture. NOW THEY ARE TELLING US THERE IS A 6 MONTH DELAY ON DELIVERY.....WTF... Offered for us to come in and see if there is anything else we like, but all has a month + wait, except for 1 ugly cheap looking set. WCC...NEVER AGAIN!!
Very disappointed with this store. I’ll never come back!!
Business response:
Surprising to see this feedback. We offered alternative end tables in the same style and price just like the one you originally selected. We did not have that one but many others in stock to choose from.
I wouldn’t recommend ordering anything that’s not in stock from this place. Their dates always change and there’s no follow up calls to inform the customers. I get that things happens but, if a customer is still waiting for their furniture 3 months after the date it was supposed to be delivered the least you guys can do is give them a courtesy call.
The time is not taken to familiarize themselves with the customer’s wants and needs concerning their purchase.
Business response:
Susan, very sorry to hear about your disappointment. Can you email us at info@wccfurniture.com. We would like to find out what happened and how we can learn from this.
Ordered my bed and dresser with mirror in March! Called 3 times because I never heard from them EVER! 2 months later and they tell me it SHOULD be in next month!! Y’all said 3-5 weeks, not 3-5 months!!! When I called to speak to a manager on delivery, I got someone who sounded like a teenager who kept telling me “ok” and was quiet. Never sounded concerned or cared that I’ve been waiting months. Got my FULL refund and will NEVER shop here again!!
Business response:
Unfortunately we are at the mercy of our manufacturers. This is not just us, it’s industry wide. We have lots of inventory on hand but when someone orders something not currently on our sales floor, we have no control over manufacturers. We are very sorry you feel this way and will give you a No hassle refund. Once manufacturers can get people back to work, supply chain issues settle down, things will be different.
Frequently asked questions about WCC Furniture & Mattress Center
How is WCC Furniture & Mattress Center rated?
WCC Furniture & Mattress Center has a 4.9 star rating with 5,071 reviews.
When is WCC Furniture & Mattress Center open?
WCC Furniture & Mattress Center is open now. It will close at 5:00 p.m.