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WCC Furniture & Mattress Center
- Furniture Stores
- Lafayette, LA
About this business
Location details
255 Ridge Road, Lafayette, LA, 70506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedWell I walked in and told the salesman exactly what I wanted and he didn't push me to get anything that I didn't need or want.
We bought a mattress and bedroom set here a month ago with a delivery time of 4-6 weeks. We have already made payments on this furniture. NOW THEY ARE TELLING US THERE IS A 6 MONTH DELAY ON DELIVERY.....WTF... Offered for us to come in and see if there is anything else we like, but all has a month + wait, except for 1 ugly cheap looking set. WCC...NEVER AGAIN!!
Very disappointed with this store. I’ll never come back!!
Business response:
Surprising to see this feedback. We offered alternative end tables in the same style and price just like the one you originally selected. We did not have that one but many others in stock to choose from.
I wouldn’t recommend ordering anything that’s not in stock from this place. Their dates always change and there’s no follow up calls to inform the customers. I get that things happens but, if a customer is still waiting for their furniture 3 months after the date it was supposed to be delivered the least you guys can do is give them a courtesy call.
The time is not taken to familiarize themselves with the customer’s wants and needs concerning their purchase.
Business response:
Susan, very sorry to hear about your disappointment. Can you email us at info@wccfurniture.com. We would like to find out what happened and how we can learn from this.
Ordered my bed and dresser with mirror in March! Called 3 times because I never heard from them EVER! 2 months later and they tell me it SHOULD be in next month!! Y’all said 3-5 weeks, not 3-5 months!!! When I called to speak to a manager on delivery, I got someone who sounded like a teenager who kept telling me “ok” and was quiet. Never sounded concerned or cared that I’ve been waiting months. Got my FULL refund and will NEVER shop here again!!
Business response:
Unfortunately we are at the mercy of our manufacturers. This is not just us, it’s industry wide. We have lots of inventory on hand but when someone orders something not currently on our sales floor, we have no control over manufacturers. We are very sorry you feel this way and will give you a No hassle refund. Once manufacturers can get people back to work, supply chain issues settle down, things will be different.
I HATE giving bad reviews, I bought a bed and dresser, picked it up, it was wrapped in brown card board and clear paper, get home to set up, wrong foot board & wrong dresser, I was given a dresser that was on clearance, called, they tried to make it right by delivering the right furniture for free which took a week, I get mistakes happen!! The right furniture was delivered today, the 2 front corners of the dresser were broke off, apparently whoever wrapped it KNEW because it was placed the first drawer! I do not understand W... read more
Business response:
You are absolutely right. This is unacceptable. I am trying to get to the bottom of it. We will definitely make it right.
Ordered and paid for a recliner in January and was told that it would be in 2-3 weeks and I’m still waiting. I understand there are delays but this should be communicated to customers at time of purchase. There should also be follow-up calls made concerning these delays instead of me having to keep calling to check and be told that it says it on the receipt.
Business response:
Thanks for reaching out. Please give us a call and speak to the manager. 337-993-3303. He can research to make sure your are contacting the right store, access the situation and offer a solution.
Well I ordered a dresser and mirror for my daughter and a couple of other items for our home in January 2021. I went into the store to order some more items towards the end of January and check on my daughter’s dresser. I was told then that the dresser wouldn’t be in until March. So discounted the dresser some and now I call today March 1 to check on the status and now they are saying it won’t be until the end of April if that’s even the real time it will come in. I highly a disgruntled Dad now. The same dresser is at Rooms ... read more
Business response:
We are very sorry for the delays. Unfortunately we are in weird times right now. We are stocked up pretty good. Unfortunately the items you are waiting on are delayed by the manufacturer. We would be glad to work with you to pick out something else that is in stock.
Frequently asked questions about WCC Furniture & Mattress Center
How is WCC Furniture & Mattress Center rated?
WCC Furniture & Mattress Center has a 4.9 star rating with 5,013 reviews.
When is WCC Furniture & Mattress Center open?
WCC Furniture & Mattress Center is open now. It will close at 5:00 p.m.