West Valley Post Acute

Suzy W. 

on Yelp

2 years ago

This is the worst care facility I have ever been to. I have worked in the nursing field for 23 years and I have never encountered such incompetence. The staff there does not meet the basic needs of the patients. While my dad was there, he developed a really bad rash, because he was not changed in a timely matter. He was laying in stool and I asked three people to change him. Nobody showed up and when I went to find somebody, the entire staff was in the dining room, eating. I would not recommend this place to anybody. You do... read more

Sabrina S. 

on Yelp

2 years ago

My gramma stayed is this facility a month ago and went to visit her many times, my review is not against the helpers of my gramma they were amazing but when I had a concerns about her nursing management and asked to speak to the Director of Nursing (Flor) she completely ignored my request.... literally I was able to get out of my gramma's room and see her in her office just watching her phone but she was too busy to sit with me for a couple of minutes, I was always direct to other people... We had to asked to a discharged to... read more

Sandy G. 

on Yelp

3 years ago

Worst post acute center my grandpa was there only a short time and his experience was terrible staff does not tend to patients accordingly for three days they did not clean his incision, per Drs orders he was not able to get up unless someone helped him he called for a nurse for two hours until he finally decided to go on his own he wasnt taken do his dialysis until we personally had to go and take him, also the nurses threatened us to call the cops because we were taking him to his dialysis. 

Beverly B. 

on Yelp

3 years ago

zero stars is a better rating. Do not use this place! My husband was sent here from the hospital because they were the only place that would accept a covid patient. The staff don't give a damn about what they should be doing. my husband is on paxlovid and they never gave him the medication so now the five day cycle has been broken. When I explained how horrible that is Carmela told me it's not her fault. really? Who then? My husband arrived there by ambulance at 6 pm and I sprung him from that place the next day at 10 am. 'A... read more

Maricela V. 

on Yelp

3 years ago

This is the WORST facility to send your love ones!!! They don't care about their patients, my father was send here from the hospital, and he was only there for 2 days and that was enough for me to go get him and took him back home, they don't feed them and don't give them their medicines and if they have COVID they just let them die there. They neglect the patients! 

Marcus S. 

on Yelp

4 years ago

Do not sent your loved ones to West Valley Post Acute. My mother passed away there and her wedding ring was stolen from her hand. It has been a nightmare for my family and there really is no way to ever feel ok about that happening. Prior to her death, my mother had to wait up to an hour for a nurse to respond to calls for assistance making it to the bathroom. This was also the case for her roommate whose calls for help were so insistent that I went to the nurses station to seek help for her. When I got there, there were ... read more

Mel C. 

on Yelp

4 years ago

If I could give this place a negative 10 I would. ***DO NOT SEND YOUR LOVED ONES HERE**** this place is the worst of the worst. My mom was brought here from the hospital. She has severe dementia. This place did not care for my mom properly. Put her on medication that is not FDA approved, is BLACK BOX WARNING, and states everywhere " DO NOT GIVE TO ELDERLY PEOPLE WITH DEMENTIA IT WILL CAUSE DEATH" when I said something to them about it, I was told this " a lot of people here are on medication that is not fda approved. Th... read more

D O. 

on Yelp

4 years ago

Horrible and dirty! Bathroom in the room was dirty and toilet didn't work. Staff uncaring. Pulled dad out after 20 minutes...NO WAY I would like my dad stay here. 

azita a. 

on Yelp

4 years ago

The worst skilled nursing facility with no care and awful staff . Do not place anyone here there is no caring staff or management. Lack of care and humanity is unbelievable. The physician sucks no return calls . Worst ever Please do not place you elderly.