West Valley Post Acute

Bonnie .. 

on Yelp

10 months ago

Having had to spend 7 weeks rehabbing from a pelvic fracture there, my experience was a nightmare. Very uncomfortable rubber bed and pillow, loud reverberating noise throughout the hallways constantly, I was attempted to be given a wrong rx, 3am room checks for noisy ice water refills, dirty bathroom, 30 to 50 minute wait for pain med request, food was beyond gross, no doctor check ins, rn overdosed a rx. not understanding the difference in the percentage, But the physical therapists were great. 

Jennifer G. 

on Yelp

a year ago

At 1st I really liked this place and I still like a few of the staff but overall not very pleased. My dads been here for a month now and he's getting worse rather than better. And depending on the cna responsible that day for him he may stay in a dirty diaper for hours . Whenever Daunte is on duty and my dad hits the call button his 1st concern is coming to the room turning off the call button and just saying the cna is not available now but they will come later. This really frustrates me because if the call button is turne... read more

Tara V. 

on Yelp

2 years ago

Probably not the best place - if you, or someone you love is partially immobile...my visits usually occur around 6-7pm. Definitely changes your mindset of..."one day, this could be me" and end up getting stuck with a caregivers/nurses with a horrible attitude. Scary. At location, except for the receptionist at the front desk (who was extremely nice and very pleasant ) and MAYBE 1 or 2 nurses but other than that, very welcoming at all. The way they treat some of the patients who are immobile...is just heartbreaking. I ca... read more

Suzy W. 

on Yelp

2 years ago

This is the worst care facility I have ever been to. I have worked in the nursing field for 23 years and I have never encountered such incompetence. The staff there does not meet the basic needs of the patients. While my dad was there, he developed a really bad rash, because he was not changed in a timely matter. He was laying in stool and I asked three people to change him. Nobody showed up and when I went to find somebody, the entire staff was in the dining room, eating. I would not recommend this place to anybody. You do... read more

Sabrina S. 

on Yelp

3 years ago

My gramma stayed is this facility a month ago and went to visit her many times, my review is not against the helpers of my gramma they were amazing but when I had a concerns about her nursing management and asked to speak to the Director of Nursing (Flor) she completely ignored my request.... literally I was able to get out of my gramma's room and see her in her office just watching her phone but she was too busy to sit with me for a couple of minutes, I was always direct to other people... We had to asked to a discharged to... read more

Sandy G. 

on Yelp

4 years ago

Worst post acute center my grandpa was there only a short time and his experience was terrible staff does not tend to patients accordingly for three days they did not clean his incision, per Drs orders he was not able to get up unless someone helped him he called for a nurse for two hours until he finally decided to go on his own he wasnt taken do his dialysis until we personally had to go and take him, also the nurses threatened us to call the cops because we were taking him to his dialysis. 

Beverly B. 

on Yelp

4 years ago

zero stars is a better rating. Do not use this place! My husband was sent here from the hospital because they were the only place that would accept a covid patient. The staff don't give a damn about what they should be doing. my husband is on paxlovid and they never gave him the medication so now the five day cycle has been broken. When I explained how horrible that is Carmela told me it's not her fault. really? Who then? My husband arrived there by ambulance at 6 pm and I sprung him from that place the next day at 10 am. 'A... read more

Maricela V. 

on Yelp

4 years ago

This is the WORST facility to send your love ones!!! They don't care about their patients, my father was send here from the hospital, and he was only there for 2 days and that was enough for me to go get him and took him back home, they don't feed them and don't give them their medicines and if they have COVID they just let them die there. They neglect the patients! 

Marcus S. 

on Yelp

4 years ago

Do not sent your loved ones to West Valley Post Acute. My mother passed away there and her wedding ring was stolen from her hand. It has been a nightmare for my family and there really is no way to ever feel ok about that happening. Prior to her death, my mother had to wait up to an hour for a nurse to respond to calls for assistance making it to the bathroom. This was also the case for her roommate whose calls for help were so insistent that I went to the nurses station to seek help for her. When I got there, there were ... read more