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West Village
- Apartments
- Durham, NC
About this business
Location details
605 W Main St Suite C, Durham, NC, 27701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
THE 5-STAR REVIEWS ARE FAKE Generally a mediocre apartment complex with the benefit of a great location and the detriment of a completely inattentive and incompetent staff. Amenities aren't great but are fine, maintenance responsiveness is so-so, cost isn't amazing but not terrible for the location. However, the leasing office either doesn't know how to or just refuses to do their jobs. We have never received a useful answer from them (if we receive an answer at all) when calling or emailing them, and the office is only open... read more
Terrible Customer Service I have been trying to contact them for 6 weeks —- I had two virtual tours scheduled…both of which never happened because the agent never followed up with a link to do the tour. When I reached out, I got zero response. I figured I would try to start fresh and re-enter my information —-bad mistake. Since then, I get two emails per day saying “someone will reach out soon!” but no one ever does! I have since been calling to try to remove myself from the list because I’m obviously not going to live somew... read more
Avoid this property None of these photos they're displaying are accurate. This place is falling apart. The staff is generally incompetent and overworked. A majority of the key cards stopped working, so you can't get access to the parking garage or mailroom. Speaking of the mailroom - what a disaster. Stolen or lost packages consistently. Maintenance does not let you know when they're coming or going. This is unsafe. I'm currently a resident and would love to break my lease.
PLEASE DO NOT LIVE HERE I echo the recent reviewers who say that this property is a complete nightmare. The staff could truly not care less about the wellbeing of their residents, and it's a sentiment that comes from top (the new property manager, Erica. There truly isn't enough room to talk about Erica here). Trash - which is an eye-watering $75/month - is a complete and total disaster, and truly revolting. Trash days are regularly missed and hallways smell terrible. Not to mention you will have to schlep your recycling and... read more
DO NOT LIVE HERE I cannot stress this enough - don’t live here! The walls are paper thin. The trash situation is a disaster. Management does not care at all and will do nothing but give you the runaround. Just don’t do it.
Disgusting: Trash Everywhere Cannot stress how awful living conditions have become here. The amount of trash throughout the property is overwhelming. The stench of decaying trashing inside and outside the buildings is all too common. Despite paying $45 for a valet trash service, management has ended the contract with the private company responsible for trash management and now relies on their underpaid and overworked maintenance staff to take care of the problem. The result is that trash builds up inside and outside the buil... read more
Don't move here I wouldn't recommend this apartment complex to anyone. We were lied to on multiple counts throughout the process of finding our apartment. When we weren't being lied to we were being strung along by a list of promises that were outrageously inflated compared to what we encountered upon move in. We corresponded with Cortney from leasing throughout the process. Being that we were moving down from NY we took a facetime tour of the apartment. We were specific about asking about our apartment's view and the traffi... read more
Great staff until you move in what a friendly and wonderful staff while apartment shopping and viewing the place. But as soon as you sign the lease you get no time at all from them. I am writing this review at 1:45 am Wednesday night/Thursday morning after 3 of the same exact nights prior to this. There is a mice party going on in my apartment and I have gotten the run around the entire week. I thought I finally got some sympathy from Carrie today and was told that both terminix and maintenance would be here today but sadly ... read more
DO NOT LIVE HERE I'm upset I even have to give 1 star - this place deserves 0 stars. Here are the reasons West Village is a terrible place to live: - It is unsafe. There have been five car break-ins in the West Village garage in the past five days and West Village has done nothing. There are no security guards, no police stationed in the area, nothing. - The window of my apartment shattered due to a gas explosion. It took West Village 6 months to replace the window. - The plumbing in my apartment catastrophically failed and ... read more
Frequently asked questions about West Village
How is West Village rated?
West Village has a 4.2 star rating with 794 reviews.
When is West Village open?
West Village is open now. It will close at 6:00 p.m.