This profile has been claimed by the business owner or representative.
Westway Ford Parts
- Auto Parts & Supplies
- Irving, TX
About this business
What are the benefits of using our Ford OEM parts versus an aftermarket part? You'll get a part that is designed to fit your specific make or model. It's meant to survive the wear and tear associated with your unique car, truck or SUV. An aftermarket part might be mass designed to fit multiple makes and models. It might not fit your specific model. Is there a difference between the two? Absolutely. The OEM part has a higher value because it typically does the job that was intended.
Location details
801 W Airport Fwy, Irving, TX, 75062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Horrible Service Experience My daughter and I brought her Ford in for service over five weeks ago. It took 2 1/2 weeks for them to even take a look at it. It's now been over a month and we still don't have the car back. At the 3 1/2 week mark we found out they needed to work on the transmission and the warranty only covered less than half of it. The communication is horrible and when they say they're going to call with an update, they don't. We were told three different time yesterday that the car would be ready and were tol... read more
Terrible ONLINE Customer Service I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare apples to apples. My intention was to purchase by Thanksgiving (within 2 weeks). I asked all of the dealerships to provide me the window sticker and final drive-out price including TTL. I did not want to negotiate back and forth and waste hours of my life to save a few hundred dollars. I wanted to work with the dealership that gave me the best ... read more
Service department WORST they don't know parts and prices Worst service department advertising online is FALSE when you are here they give you diferent prices and the time said is going to be no long the 2 hours and you expend mire the 5 hours
2018 Ecosport I have nothing to comment except the paperwork to to long. Love the car but the hassle of going back and forth to make it happen take to long.
Horrible experience in Used Department I just experienced the worst buying experience in my 25 years of buying cars. Jose in the Used Cars department is the salesman that gives car dealerships very bad reputations. My 20 year old daughter purchased a 2016 Ford Fusion Tuesday evening and had to leave it for service. She was told that she would be able to pick her car up Thursday after some service had to be done to it. She called multiple times and finally got a call back saying her car would be ready for pick up at 7:30pm. W... read more
They Damaged my Vehicle if you care about your car, go anywhere BUT westway ford. Talk about the worst service experience i’ve ever had. Horrific customer service, and zero quality control. They had my car for 3 weeks trying to fix my seat and ended up not being able to do it, well actually, they had no idea what they were doing. When I picked up my car, it was covered in scratches and dents, and the interior was also scratched. They couldn’t even put the passenger air bag panel back on right. So I took it back. It took them... read more
Worst Customer Service and possible fraud Upon our purchase of the 2017 Ford Explorer on June 30th with the used salesman James XXX things seem to have gone downhill after my agreement of the price. 1. Never received a card from anyone at the dealership. James wrote on a card stock his phone number. 2. He and his manager were suppose to call to schedule the (Promised) rim repair 7/2/18 . Have not received a call. 3. During the initial little scratch sheet of the agreed upon price he dropped the price a few hundred on the car... read more
Horible Experience in Service Department To start my experience in the past purchasing from Westway has been pleasant, this review is against the crooked service department and Fords policy towards not providing loaner vehicles due to manufacturing problems of THEIR vehicle! Took our explorer here for recalls or s/b whatever you want to call it. 2 issues 1 with a door panel and 1 with the carbon monoxide entering the cabin. We were told to bring it by so they could look at the car and order parts that were needed and made to... read more
Horrible place of business Worst dealership ever!!! Not enough staff to accommodate clientele. My car has been there somce the 31st of march it is now the 11th of april and my car is still there anna and Steve with the service department are rude. Anna was suppose to call me on april 2 as she told me my car was next in line to see what was wrong!! She never called back so i called april 3rd and spoke with steve and he said the mechanic is at lunch they will call me back well noone called me back so i called back two hours la... read more
Frequently asked questions about Westway Ford Parts
How is Westway Ford Parts rated?
Westway Ford Parts has a 3.4 star rating with 546 reviews.
When is Westway Ford Parts open?
Westway Ford Parts is open now. It will close at 7:00 p.m.