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What Clients Are Saying
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by GO Mortgage
Multiple challenges along the process that should have been avoided.
Verified by GO Mortgage
Rich was great. There was a delay in getting the date set for closing, although I don't think this was Rich's fault. Then when we did finally get a date, my husband was traveling and couldn't be there to sign. Then we were told this was the final day to get the approved rate; however, Rich was able to secure an extension. But why was the closing date set for the final day of the rate anyway? This should have been scheduled so that we would get advance notice to set a date that worked for all.
Verified by GO Mortgage
Jace did an excellent job but I consider First America finance to be a pain in the ass to deal with.
Verified by GO Mortgage
It was strange that the team was totally unreachable for the entirety of the holidays. For the days leading up to Christmas and through new year’s, our calls and emails were seemingly ignored. It wasn’t until a week into January that we finally heard back from the office
Verified by GO Mortgage
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Verified by GO Mortgage
Communication between the closing date and when the assessment is due could be better. We had a closing date of 1-4, but the assessor coordinator requested the completed assessment be submitted by 1-8. This delayed our closing by a week.
Verified by GO Mortgage
There was a last minute down payment change due to a condominium requirement which I feel should have been ironed out before the last hour.
Verified by GO Mortgage
Worst experience ever. I have been in banking for 16 years. No communication. No one had answers or explanations for delays, it's the holidays or we're very busy. Appraisal, Loan Pro
Verified by GO Mortgage
Communication!!!!! Not one person was on the same page. Different stories from loan officer, underwriter that did not seam to know what documents they were looking at. Loan processer had different stories, no answers from management only excuses. My only recourse is to let public know of my experience with this company. DO NOT USE!!!!!
Frequently asked questions about What Clients Are Saying
How is What Clients Are Saying rated?
What Clients Are Saying has a 4.9 star rating with 14,609 reviews.
When is What Clients Are Saying open?
What Clients Are Saying is closed now. It will open tomorrow at 9:00 a.m.