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Willow Springs Healthcare Center
- Nursing home
- Palm Desert, CA
About this business
Location details
74350 Country Club Dr, Palm Desert, CA, 92260, United States
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She is using rehab therapy and she has been improving. In terms of room for improvement, I would say they could use more staffing all-around to help. There is room for improvement with the meals. I've seen the director of nursing and been in contact with this staff member.
There have been some difficulties with communication, not what I expect with follow up. I think they're very understaffed with their aides. I am on the fence on if I would recommend them. My loved one loves the rehab therapy team. When the nurses are there they do take the time ask how she is and ask questions to evaluate her mental state and that she's comfortable. No one is mean to her, I think some will give the extra attention and treat her as a human, and sometimes they'll say they'll help and not come back to actually ... read more
They do not have enough help but they are doing the best they can. They work very hard. It is very clean. The food is delicious.
They take good care of my loved one and they are very nice. She has no problems at all with the meals. The head nurse answers all of my questions and she is always there.
They took above and beyond measures to make sure she was fine. I was very satisfied with the care that they gave her. The therapists pushed her, which was good. My mom's nurse is very nice. They are constantly mopping. The only complaint is that give her too much food.
My loved one seems very comfortable and he is not complaining about anything. The staff are very nice and very accommodating. It appears very clean. He's not complaining about the meals.
My loved one has had to wait quite a while for an aide to come in. The people are wonderful but they're just overworked. He loves the therapists. They're very nice and caring. I haven't had much interaction with the nurses. The response times are slow. The meals look very good, but they give too much food.
I would say that the food was prepared well. It was tasty. It wasn't always delivered hot. I had therapy frequently, that was the main purpose of my stay for sure. They were helpful. Overall it was clean. They had a dining room or meals that could be delivered to your room. The dining room was perfect.
It has gone well so far with Willow Springs. Therapy has gone especially well for him. I would have liked to have seen him bathed more often.
Frequently asked questions about Willow Springs Healthcare Center
How is Willow Springs Healthcare Center rated?
Willow Springs Healthcare Center has a 3.9 star rating with 244 reviews.
When is Willow Springs Healthcare Center open?
Willow Springs Healthcare Center is open now. It is open 24/7.