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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We live in Murray, KY and had an appointment for an oil We live in Murray, KY and had an appointment for an oil change to be followed by detailing for $315.00. I am 75 years old and completely cleared the console, glove compartment, door and seat pockets, and lift-gate area. We drove all the way to Clarksville only to find out that detailing was no longer available. Why in the world didn't someone call me when they cancelled that appointment?!
I was lied to about the cost of my repair you owe me 20. I was lied to about the cost of my repair you owe me 20.00. Plus the rep made me wait an hour for a tire repair and did an inspection that I didn’t authorize. I will not go back for any repairs at your dealership
Business response:
Thank you for bringing this to our attention. We sincerely apologize. Our service manager will be reaching out to you shortly.
I took the time to make an appointment days earlier only I took the time to make an appointment days earlier only to find out apond arriving for my appointment that there had not been appointment made. I showed them who had made the appointment but got no response, except it really doesn't matter if you have an appointment or not we take walk ins and you will be put in line. Why make an appointment prior if it has no effect?
Business response:
We sincerely apologize for the inconvenience. Thank you for bringing this to our attention.
The problem that I took the car in for was not resolved The problem that I took the car in for was not resolved in the 4 hour diagnostic wait. The car is older and will soon be replaced but paying the 257.00 diagnostic bill and still leaving with the lights on the dash still flashing is concerning
Business response:
Thank you for bringing this to our attention. Our service manager will be reaching out to you shortly.
Oil change then requested to fix weather striping on Oil change then requested to fix weather striping on windshield - poor job did not last 24 hours. Went back next day and was told that I needed to pay $369 to replace what they did not fix - UNHAPPY!
Business response:
We appreciate and value your feedback. Thank you for bringing this to our attention.
Signed paperwork 3 times/trips, paid twice for plates and Signed paperwork 3 times/trips, paid twice for plates and was told to fix myself
Business response:
We appreciate and value your feedback. We sincerely apologize for the inconvenience.
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Business response:
Thank you for the positive review! We appreciate you!
Just came in to get a screw out of my tire and it took 2. Just came in to get a screw out of my tire and it took 2.5 hours. Had an oil change with appointment that took 3 hrs. I think you have a scheduling issue. The tire no appt but got there first thing.
The rep was great. The rep was great. Beyond nice and empathetic. BUT...the part for my car was shipped back to Subaru due to it being "30 days" since my initial appointment in May. At no time, was I contacted by Wyatt Johnson to let me know that the part had been in at one point nor had it been shipped back, prior to driving an hour and a half one way. I had to make this appointment on my own. Apparently, the company that owns Wyatt Johnson has a central call center who does not communicate with the dealership. Had they com... read more
Business response:
We sincerely apologize for the inconvenience, and we appreciate you bringing this to our attention. Thank you for giving us the opportunity to rectify this.
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 3,510 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open at 9:00 a.m.